Beds & Biscuits Boarding Llc

★★★☆☆
  • 1986 Paris Rd

    Central City, IA 52214

    Map & Directions
  • 319-438-6263

About Beds & Biscuits Boarding Llc

Hours
Sun 8am-3pm, Mon-Sat 10am-5pm
3.0 4
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First off the only reason I'm giving 1 star is because you can't give no stars.

I first boarded my cat with Beds & Biscuits in Nov of 2010 and my husband and I both felt that the facilities were wonderful and the care takers seemed like good people. When we picked up our cat they said that she was well behaved and gave them no issues at all.

When I contacted them again to get my cat boarded for over the Christmas holiday this year I was told that they wouldn't accept my cat because she was "difficult". They had no way of telling me what she had done that caused her to be considered "difficult". In the short conversation I had with the lady that takes care of the cats she flat out stated that she ROUTINELY LIES TO FIRST TIME CUSTOMERS because her husband doesn't like it when she's honest with a customer when their pet is difficult.

BE WARNED if you are a first time customer that you may get a rude surprise if you try to go back

1
★☆☆☆☆

First off the only reason I'm giving 1 star is because you can't give no stars.

I first boarded my cat with Beds & Biscuits in Nov of 2010 and my husband and I both felt that the facilities were wonderful and the care takers seemed like good people. When we picked up our cat they said that she was well behaved and gave them no issues at all.

When I contacted them again to get my cat boarded for over the Christmas holiday this year I was told that they wouldn't accept my cat because she was "difficult". They had no way of telling me what she had done that caused her to be considered "difficult". In the short conversation I had with the lady that takes care of the cats she flat out stated that she ROUTINELY LIES TO FIRST TIME CUSTOMERS because her husband doesn't like it when she's honest with a customer when their pet is difficult.

BE WARNED if you are a first time customer that you may get a rude surprise if you try to go back

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Took my dogs there a few times...found them to be quite personable and friendly...that is as long as you followed the rules to the letter...very inflexible when it came to drop offs and pickups...felt as though they would charge you a full day even if you were 1 minute past or 1 minute early...dogs seemed to have room to run and always came home a little dirty so you know they had fun...toward the end of my dogs life he developed diabetes and received an insulin shot each day...plus he was blind...had to travel and called them up...after being a loyal customer for many years, my dog was turned away cause Butch said "that isn't something they wanted to deal with"....this is after hearing how many times about how his wife worked at the shelter and handled all kinds of health/medical conditions...no signs saying they don't deal with pets with special needs, etc...I was left up a creek without a paddle and had to reestablish papers, etc with a different kennel...again, they are great as long as it works out for them but I would have someone on back up so that you aren't scrambling when they turn you down cause your pooch doesn't "fit" into their comfort zone...

1
★☆☆☆☆

Took my dogs there a few times...found them to be quite personable and friendly...that is as long as you followed the rules to the letter...very inflexible when it came to drop offs and pickups...felt as though they would charge you a full day even if you were 1 minute past or 1 minute early...dogs seemed to have room to run and always came home a little dirty so you know they had fun...toward the end of my dogs life he developed diabetes and received an insulin shot each day...plus he was blind...had to travel and called them up...after being a loyal customer for many years, my dog was turned away cause Butch said "that isn't something they wanted to deal with"....this is after hearing how many times about how his wife worked at the shelter and handled all kinds of health/medical conditions...no signs saying they don't deal with pets with special needs, etc...I was left up a creek without a paddle and had to reestablish papers, etc with a different kennel...again, they are great as long as it works out for them but I would have someone on back up so that you aren't scrambling when they turn you down cause your pooch doesn't "fit" into their comfort zone...

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The pets are treated with world-class care and much love! The people who work there make sure the pets are happy and always in a clean enviroment! This is a wonderful home away from home for your pet to visit.

5
★★★★★

The pets are treated with world-class care and much love! The people who work there make sure the pets are happy and always in a clean enviroment! This is a wonderful home away from home for your pet to visit.

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I like Bed and Biscuit because it is obvious that they really love animals, and that is important to me when I leave my precious dog when on vacation. They provide a nice area for each animal and have a clean exercise area. Although it is a bit of a drive for most folks to get to (since it is in the country) it is worth the drive!

5
★★★★★

I like Bed and Biscuit because it is obvious that they really love animals, and that is important to me when I leave my precious dog when on vacation. They provide a nice area for each animal and have a clean exercise area. Although it is a bit of a drive for most folks to get to (since it is in the country) it is worth the drive!

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