Entire Car Care

I have been using En-Tire for two years or so, mostly for the oil changes. Have had a couple of larger repairs with older cars that are driven by my teenagers. At times they have gone beyond my expectations doing additional (inexpensive) work without charge.

They seem to understand that we don't want to put a bunch of money into these older cars and don't give you a laundry list of every item that will eventually need to get fixed. They repair what needs to repaired now, and consider you will return when other items need to be repaired when they become a problem.

They answer my questions when I ask and I ask lots of questions

Posted 10/26/09 | Report Abuse

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I have several problems I'd like to address:
1: They continually said it would be done at a certain time, and kept pushing it later and later. They had our car for a week and a half!
2: Almost everytime we called, no matter who we were talking to, they were very rude. They sounded extremely inconvenienced by the fact that we were calling them to check on the status of the car.
3: We ultimately felt ripped-off, as though they were putting more hours on our car then necessary. Even though we asked them not to do certain things they quoted us for, the price was still about the same as the quote.

We will NEVER return to Entire for any type of service. They obviously DO NOT value their customers.

Posted 10/07/09 | Report Abuse

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Just read the reviews. Had 12 race tires and alignment on vehicle. The service was excellent and reasonable. The last post must be some one that doesn't watch his own tires when he picks them up to drive away without them being right.

Posted 08/14/09 | Report Abuse

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I brought in my Z-rated drag radial tire to be mounted because they do not carry the brand I needed but they were still recommended by friends. They are directional tires so I told them it was for the right rear tire and thought they could handle it. 30 minutes later I get it back, load it in my car and drive home to mount it. After jacking it up, removing the spare and ready to replace the tire, I realize they mounted it in the wrong direction. So I put my spare back on, drive 20 minutes back into town, wait 30 minutes for them to mount it correctly and drive home to try it again only to realize my chrome valve cover is missing and for them to claim it was never on the tire. I would not trust this shop to do anything to my car when they have a very tough time mounting a tire on a rim correctly and do not treat customers right, even when they mess up.

Posted 07/14/09 | Report Abuse

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We take all 3 of our vehicles to Entire for most of our auto repair and maintenance needs. We have always had wonderful service and the repairs have always been done correctly and they always call us for approval if there is more to repair then we already discussed. We have been very happy with Entire for the last 8 years and are still completely satisfied.

Posted 07/10/09 | Report Abuse

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I brought my car tire in to be patched, the service was mediocre and price was reasonable so I left satisfied that they got the job done. However, less then a week later my tire was flat again. I called to see when they could come out and help me out, little did I know that the conversation on the other end would be rude and downgrading to hear them say "we are doing you a favor, we will get there when we get there." So thanks, but no thanks. I will take my car elsewhere from here on out.

Posted 11/17/08 | Report Abuse

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I was a customer at Entire for 5+ years, the keyword is was... Entire is by far the nicest shop in town with a great waiting area for customers. They built a new shop a year or so ago and it really does look great.

The price is a little high but I felt obligated to go because Jeff donates a good amount of money to the school, kinda returning the favor so to speak. Now, I wouldn't go if Jeff donated his heart to my children. Sorry it's the truth.

On a scale from 1-10 Jeff's customer skills are at about a 2. He acts like money is no object and does repairs that are over $400 without permission!!!! Maybe it's not much money to you Jeff, but to the rest of the world it is!!! His former employees Tyler and Paul? (not sure if thats his name) actually cared more about the business than Jeff, maybe they didn't but at least they acted like it. You can see it now that Jeff is there by himself.

I hadn't made a visit to Entire since December of 2007, I went in for some basic stuff in the beginning of August and that will be my last. The customer service has deteriorated because of Jeff. He acts like everybody owes him something. YOU are providing the community with a service NOT the other way around.

STAY AWAY FROM ENTIRE!!!!

Posted 08/20/08 | Report Abuse

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After over ten years with you at Tires Plus and now at En-Tire Car Care I'm throwing in the towel. The last two oil change visits have been so unpleasant that I can no longer justify the emotional expense. Used to think your caustic and abusive attitude was kind of cute but now it's just tiring.

I asked the kid on the way out, "When did Jeff turn into to such a miserable pussy?" and the kid said, "Don't know man; he's been like this since I've been here."

Two cars with four or five oil changes each per year, minor repairs (a starter here, an alternator there, belts and hoses, pads) over the course of ten or twelve years. Maybe a couple thousand bucks over time? Maybe more?

I'm kicking myself in the ass for every time I recommended you. Which I used to do. A lot.

A coupon oil change is a coupon oil change, and anybody in town can swap out an alternator. I'm headed down the street.

Via con Dios, mi amigo. Via con Dios.

Posted 07/27/08 | Report Abuse

1 out of 1 people found this review helpful.

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Went in for oil change and to check wear on brakes and said the wait would be 30 minutes - over an hour later they said it would be another 10 minutes and NEVER apologized for the delay.

Said brake pads AND rotors were worn. Pads I expected, but had rotors checked 3 months prior and were barely worn. They showed me them, thinking I didn't know anything about cars, and I noticed they were NOT worn thin, nor groved AT ALL. Asked for caliper and specs to verify their findings and was refused. They quoted me nearly $600 for the job and when I said I would think about it and needed to get other estimates, the man was very rude to me.

Horrible.

I cashed in a favor with my brother, who did the job at home in 2.5 hours and for $35. My dad has a caliper, got the specs on the rotors and found the rotors were not even .01 worn.

They saw a girl wearing pink and thought they would take advantage. I think not.

Insulting

Posted 07/23/08 | Report Abuse

1 out of 1 people found this review helpful.

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I've been using these guys for at least 10 years. They do all my oil changes, and I've gotten tires for my last 4-5 vehicles from them. Always a good price and great service.

Posted 02/18/08 | Report Abuse

1 out of 1 people found this review helpful.

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I was just in there about 2 hours ago to get an oil change and was treated very inconsideratly. The guy at the desk looked like he was mad that I was even there. I know your job sucks, but so do a lot of people's, quit taking it out on everyone!!! 11\14\06

Posted 11/14/06 | Report Abuse

1 out of 1 people found this review helpful.

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I had ordered tires online and the shop installed and balanced them at a very affordable price. I was impressed with the quickness of service, as well.

My boyfriend got an alignment and oil change. The alignment left the steering wheel crooked still, so they refunded the price of the alignment check. Very honest service.

Posted 11/03/05 | Report Abuse

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