Auto Trim & Signs

★☆☆☆☆
Vehicle customizing & signs of all types!
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After researching clearbra/paint protection film retail installers in the corridor I landed at Auto Trim and Sign. The owner of the business claimed to be a certified DuraShield+ installer who had at least 50 successful installs under his belt. Maybe we should strike ??successful? from the previous line, however.

After leaving my brand new car (only a matter of days old) with AT&S for a full day I returned around 5pm to discover a substantial amount of bubbles, what appeared to be stretches in the material (later discovered to be fingerprints on the tacky side), and that the material was not wrapped around the hood and body seams. The latter is significant as the material becomes far more visible (as opposed to having only one rear-edge seam) but also protects less of the surface. I expressed my concern and the business owner was willing to work on the vehicle again, but only after I waited a month for evaporation of the fluid used to apply the film and the supposed cause of the bubbles.

After three embarrassingly unsightly weeks had elapsed and the bubbles and imperfections remained, I presented my vehicle to the business once again leaving it the night before so they would have it for a full day. After receiving zero communication regarding the status of the job I telephoned en route at 4:45 and was assured the vehicle was ready for pick up, looked perfect, and the business would be open until at least 5:30. Only five minutes later I arrived to a dark, locked business with my keys left inside the vehicle. The results of the ??repair? were simply stunning.

Rather than re-install the film, the business owner elected for a quick and highly sloppy approach of puncturing the bubble pockets (the lubricant had since evaporated, however since the material had lost its tack it would not adhere to the surface) with what I presume was a thumb tack, then colored the bubble areas black with a Sharpie marker. Yes, on a brand new beautiful vehicle with a black pearl finish the business owner thought a Sharpie would provide sufficient blending to fool me into satisfaction - never mind the facts that the marker turned bronze after only two days of sunlight, that it was painfully apparent that the marker was on a higher plane than the painted surface, or that his fingerprints remained elsewhere. To make matters worse I noted two significant paint chips on my fender where I suspect the installer??s tools had collided with the vehicle.

Highly dissatisfied, but still calm, I telephoned the business hoping someone was present inside. Of course not. On the door to the business, however, is printed the owner??s cell phone number and so I gave that a call. No answer. Being that this was a Friday and the business is closed on the weekend I sent a brief [??call me re: the clearbra installation?] text message. I received an immediate return call with a very hostile person on the other end of the line. I explained my concerns and was immediately accused of trying to swindle an the business owner with demands for refunds (though I hadn??t yet brought up the his dreaded R-word) Finally he admitted to using a marker to hide his installation??s imperfections but plainly said, ??I did it, now what can you do about it?? Weary of his name calling, vulgarity, and hostile defensiveness I ended the phone call. Things would get worse, however.

The installer freehanded cuts in the material while it was on the vehicle. The razor used cut into the paint and down to the metal all along the perimeter of the film. I suspect that most customers are never the wiser as this damage would only be apparent after the cut lines begin to rust or the film is removed in the distant future. With the film now peeled off of the vehicle long razor cuts in the paint literally and permanently traced where it had been. Whatever lubricant or cleaning compound was used during the installation process caused the film to bond to the vehicle??s clear coat such that when the film was removed (by a professional, 3M certified installer) it took a substantial patch of clear coat with it. I now was presented with the joy of my new vehicle requiring a hood sanding and painting ?? all because I was trying to protect it in the first place.

Small business owners define themselves from faceless corporations and attract their local clientele via the practices of integrity, honesty, and a willingness to stand behind their work. I am willing to pay a bit more to know that if there is a concern it will be addressed. At AT&S I experienced a complete lack of accountability, disregard for my property, immediate hostility and personal attacks, and an overall lack of honesty about the owner??s abilities. I could live with some minor imperfections, but attempting to conceal an improper installation from the customer is insulting, has no place in business, and was simply the final straw.

1
★☆☆☆☆

After researching clearbra/paint protection film retail installers in the corridor I landed at Auto Trim and Sign. The owner of the business claimed to be a certified DuraShield+ installer who had at least 50 successful installs under his belt. Maybe we should strike ??successful? from the previous line, however.

After leaving my brand new car (only a matter of days old) with AT&S for a full day I returned around 5pm to discover a substantial amount of bubbles, what appeared to be stretches in the material (later discovered to be fingerprints on the tacky side), and that the material was not wrapped around the hood and body seams. The latter is significant as the material becomes far more visible (as opposed to having only one rear-edge seam) but also protects less of the surface. I expressed my concern and the business owner was willing to work on the vehicle again, but only after I waited a month for evaporation of the fluid used to apply the film and the supposed cause of the bubbles.

After three embarrassingly unsightly weeks had elapsed and the bubbles and imperfections remained, I presented my vehicle to the business once again leaving it the night before so they would have it for a full day. After receiving zero communication regarding the status of the job I telephoned en route at 4:45 and was assured the vehicle was ready for pick up, looked perfect, and the business would be open until at least 5:30. Only five minutes later I arrived to a dark, locked business with my keys left inside the vehicle. The results of the ??repair? were simply stunning.

Rather than re-install the film, the business owner elected for a quick and highly sloppy approach of puncturing the bubble pockets (the lubricant had since evaporated, however since the material had lost its tack it would not adhere to the surface) with what I presume was a thumb tack, then colored the bubble areas black with a Sharpie marker. Yes, on a brand new beautiful vehicle with a black pearl finish the business owner thought a Sharpie would provide sufficient blending to fool me into satisfaction - never mind the facts that the marker turned bronze after only two days of sunlight, that it was painfully apparent that the marker was on a higher plane than the painted surface, or that his fingerprints remained elsewhere. To make matters worse I noted two significant paint chips on my fender where I suspect the installer??s tools had collided with the vehicle.

Highly dissatisfied, but still calm, I telephoned the business hoping someone was present inside. Of course not. On the door to the business, however, is printed the owner??s cell phone number and so I gave that a call. No answer. Being that this was a Friday and the business is closed on the weekend I sent a brief [??call me re: the clearbra installation?] text message. I received an immediate return call with a very hostile person on the other end of the line. I explained my concerns and was immediately accused of trying to swindle an the business owner with demands for refunds (though I hadn??t yet brought up the his dreaded R-word) Finally he admitted to using a marker to hide his installation??s imperfections but plainly said, ??I did it, now what can you do about it?? Weary of his name calling, vulgarity, and hostile defensiveness I ended the phone call. Things would get worse, however.

The installer freehanded cuts in the material while it was on the vehicle. The razor used cut into the paint and down to the metal all along the perimeter of the film. I suspect that most customers are never the wiser as this damage would only be apparent after the cut lines begin to rust or the film is removed in the distant future. With the film now peeled off of the vehicle long razor cuts in the paint literally and permanently traced where it had been. Whatever lubricant or cleaning compound was used during the installation process caused the film to bond to the vehicle??s clear coat such that when the film was removed (by a professional, 3M certified installer) it took a substantial patch of clear coat with it. I now was presented with the joy of my new vehicle requiring a hood sanding and painting ?? all because I was trying to protect it in the first place.

Small business owners define themselves from faceless corporations and attract their local clientele via the practices of integrity, honesty, and a willingness to stand behind their work. I am willing to pay a bit more to know that if there is a concern it will be addressed. At AT&S I experienced a complete lack of accountability, disregard for my property, immediate hostility and personal attacks, and an overall lack of honesty about the owner??s abilities. I could live with some minor imperfections, but attempting to conceal an improper installation from the customer is insulting, has no place in business, and was simply the final straw.

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