Nebraska Furniture Mart Inc

★★★☆☆
You'll Find It Here For Less
  • 2075 NW 94th St

    Clive, IA 50325

    Map & Directions
  • 515-727-6500

Home & Garden

Home & Garden
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I went to pick up a dinning set form Nebraska store in Kansas City, while I was at the check out desk a lady came and told me that I have other orders that I did not pick up or pay for, I told her that I paid for the items and that i have at my house now, i told her that i paid for it without using the ticket. She stated THAT I TOOK THE ITEMS WITHOUT PAYING FOR IT AND THAT IS WHAT HER SYSTEM IS SHOWING. She repeated this more than once and told me that i have to pay for those items. She held me at the desk for 20 minutes making a search on her exceptionally smart system.... i was running out of time as the store was closing at 9 pm and i haven't picked up the furniture yet, I asked to talk with the manager and she said that SHE IS THE GENERAL MANAGER OF NEBRASKA FURNITURE!
I went to the car, found the receipt and brought it back to show that great manager the proof of purchase, i requested to speak to her again but she told the check out desk employer over the phone that she found that the items were paid for and refused to come to the desk!!!!!!!!!!!!!!!!!!!
I requested to talk to her over the phone; the manager then denied that she accused me of taking ( in other words stealing or shoplifting) items from the store.....
I CANNOT UNDERSTAND HOW THIS PERSON WHO LACKS THE SIMPLEST CONCEPTS OF GOOD CUSTOMER SERVICE ENDS UP BEING THE GENERAL MANAGER OF SUCH A HUGE AND FAMOUS STORE, SHE IS REALLY DAMAGING THE REPUTATION OF NEBRASKA FURNITURE.

0
★☆☆☆☆

I went to pick up a dinning set form Nebraska store in Kansas City, while I was at the check out desk a lady came and told me that I have other orders that I did not pick up or pay for, I told her that I paid for the items and that i have at my house now, i told her that i paid for it without using the ticket. She stated THAT I TOOK THE ITEMS WITHOUT PAYING FOR IT AND THAT IS WHAT HER SYSTEM IS SHOWING. She repeated this more than once and told me that i have to pay for those items. She held me at the desk for 20 minutes making a search on her exceptionally smart system.... i was running out of time as the store was closing at 9 pm and i haven't picked up the furniture yet, I asked to talk with the manager and she said that SHE IS THE GENERAL MANAGER OF NEBRASKA FURNITURE!
I went to the car, found the receipt and brought it back to show that great manager the proof of purchase, i requested to speak to her again but she told the check out desk employer over the phone that she found that the items were paid for and refused to come to the desk!!!!!!!!!!!!!!!!!!!
I requested to talk to her over the phone; the manager then denied that she accused me of taking ( in other words stealing or shoplifting) items from the store.....
I CANNOT UNDERSTAND HOW THIS PERSON WHO LACKS THE SIMPLEST CONCEPTS OF GOOD CUSTOMER SERVICE ENDS UP BEING THE GENERAL MANAGER OF SUCH A HUGE AND FAMOUS STORE, SHE IS REALLY DAMAGING THE REPUTATION OF NEBRASKA FURNITURE.

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We had a good experience here picking out the appliances for our new house. We told customer service when we walked in that we needed help and within 3-5 minutes we had a sales associate helping us. I didn't think their selection was huge, but it met our needs.

4
★★★★☆

We had a good experience here picking out the appliances for our new house. We told customer service when we walked in that we needed help and within 3-5 minutes we had a sales associate helping us. I didn't think their selection was huge, but it met our needs.

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.

Nebraska Furniture Mart is a huge furniture/appliance store, with a good selection of merchandise. However, there is no store map to help customers locate specific merchandise. Once inside the store, it was difficult to get waited on, and we had to wait as long as 15 minutes before we finally got some help. Once we did get waited on, the sales person wasn't able to answer our questions about specific appliance models. We were even told to go to another store. Needless to say, we weren't too impressed with the sales people or their professionalism.

PROS: Good selection of merchandise, with good prices
CONS: Too few sales people to help customers; not knowledgeable enough.

3
★★★☆☆

Nebraska Furniture Mart is a huge furniture/appliance store, with a good selection of merchandise. However, there is no store map to help customers locate specific merchandise. Once inside the store, it was difficult to get waited on, and we had to wait as long as 15 minutes before we finally got some help. Once we did get waited on, the sales person wasn't able to answer our questions about specific appliance models. We were even told to go to another store. Needless to say, we weren't too impressed with the sales people or their professionalism.

PROS: Good selection of merchandise, with good prices
CONS: Too few sales people to help customers; not knowledgeable enough.

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