Don & Walt LLC

★★★☆☆
  • 1201 E Main St # A

    Manchester, IA 52057

    Map & Directions
  • 563-927-2232

2.5 2
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I called Don & Walt in May due to my AC not working. I spoke with an office gal and she told me she would have the technician call me to setup a time he could work on it. I received no calls and when I got home I found the AC working. I assumed it had just decided to finally kick on. No, the Don & Walt technician came to my house, found a door that had accidentally been left unlocked, enter my house without authorization and performed work that I did not authorize! He did get the system working but I wanted him to find the leak in the system before just charging it with refrigerant. Needless to say it all leaked out.

I received my first bill from Don & Walt a month later, this was the first contact I had from them since my initial call and the first time I even knew they had performed any work. I'm now on my 3 phone call to them waiting again for what I assume will be a "no call back". The office staff is obviously clueless and helpless cause every time I call they tells me that there is nothing they can do, a technician will have to call me. They never do!

Avoid Don & Walt, just a bunch of crooks and trespassers!

1
★☆☆☆☆

I called Don & Walt in May due to my AC not working. I spoke with an office gal and she told me she would have the technician call me to setup a time he could work on it. I received no calls and when I got home I found the AC working. I assumed it had just decided to finally kick on. No, the Don & Walt technician came to my house, found a door that had accidentally been left unlocked, enter my house without authorization and performed work that I did not authorize! He did get the system working but I wanted him to find the leak in the system before just charging it with refrigerant. Needless to say it all leaked out.

I received my first bill from Don & Walt a month later, this was the first contact I had from them since my initial call and the first time I even knew they had performed any work. I'm now on my 3 phone call to them waiting again for what I assume will be a "no call back". The office staff is obviously clueless and helpless cause every time I call they tells me that there is nothing they can do, a technician will have to call me. They never do!

Avoid Don & Walt, just a bunch of crooks and trespassers!

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Not only do you get quick service on a repair call, but this company is more than willing to financially help you in emergencies. They were more than willing to replace our furnace within the same day, and defer payment for one month. They were VERY helpful!

4
★★★★☆

Not only do you get quick service on a repair call, but this company is more than willing to financially help you in emergencies. They were more than willing to replace our furnace within the same day, and defer payment for one month. They were VERY helpful!

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