The Home Depot

★★☆☆☆
  • 2335 Se Delaware Ave

    Ankeny, IA 50021

    Map & Directions
  • 515-963-1890

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
  • Household Appliances
Hours
M-Sa 6am-9pm, Su 8am-8pm
Phones
  • Fax (515-289-3836)

Home & Garden

Home & Garden
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October 28, 2017

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I recently had wood blinds custom cut by a Home Depot employee. Long story short, he correctly cut 3 of the 7 blinds correctly. That leaves me with 4 blinds that are too large for my window cases. I called customer service and all they said was I could come back and they would recut them for me...that would be great if I lived in town and not 30 miles away from their store. Essentially it will cost me $15 in gas and a couple hours wasted time just because they couldn't cut the blinds correctly. \r\n\r\nPolicy at some stores includes keeping the customer happy, sometimes giving 10% off the next purchase or a gift card. I got a sorry. \r\n\r\nBetter than them telling me I was SOL, but I am still very unhappy.

1
★★☆☆☆

I recently had wood blinds custom cut by a Home Depot employee. Long story short, he correctly cut 3 of the 7 blinds correctly. That leaves me with 4 blinds that are too large for my window cases. I called customer service and all they said was I could come back and they would recut them for me...that would be great if I lived in town and not 30 miles away from their store. Essentially it will cost me $15 in gas and a couple hours wasted time just because they couldn't cut the blinds correctly. \r\n\r\nPolicy at some stores includes keeping the customer happy, sometimes giving 10% off the next purchase or a gift card. I got a sorry. \r\n\r\nBetter than them telling me I was SOL, but I am still very unhappy.

Pros: Store has a variety of products

Cons: Don't rely on employees or customer service

Message from The Home Depot

The Ankeny Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Ankeny, IA residents. Let us help with your project today!

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