Des Moines Shoe & Luggage Rpr

★★★☆☆

About Des Moines Shoe & Luggage Rpr

Categories
Hours
Mon - Sat, 9am - 5pm

Personal Services

Personal Services
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3.0 6
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The service at this Valley Junction landmark is very up and down. It's a quaint shop, but the love ends there. I dropped off shoes twice to be re-heeled and soled. The result: over priced and slow. There's better service elsewhere.

1
★☆☆☆☆

The service at this Valley Junction landmark is very up and down. It's a quaint shop, but the love ends there. I dropped off shoes twice to be re-heeled and soled. The result: over priced and slow. There's better service elsewhere.

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This is a fabulous place - I took a Boyt large luggage piece to them which needed a new wheel. This bag has hundreds of thousands of air miles on it. It was fixed in a timely manner and at a VERY reasonable cost. They will get any repair business I have in the future.

5
★★★★★

This is a fabulous place - I took a Boyt large luggage piece to them which needed a new wheel. This bag has hundreds of thousands of air miles on it. It was fixed in a timely manner and at a VERY reasonable cost. They will get any repair business I have in the future.

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I dropped a purse off and three days later realized I was going in for cancer surgery. I was in bed three months. I got a reminder call and every time I meant to call or go down they were closed. So today I called and the lady chewed me up one side and down the other. She told me "it's people like you who are going to put me out of business". I told her I would love to come down and get it and pay for it. She told me it was no longer there.

1
★☆☆☆☆

I dropped a purse off and three days later realized I was going in for cancer surgery. I was in bed three months. I got a reminder call and every time I meant to call or go down they were closed. So today I called and the lady chewed me up one side and down the other. She told me "it's people like you who are going to put me out of business". I told her I would love to come down and get it and pay for it. She told me it was no longer there.

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I've dealt with these folk several times. The are ALWAYS courteous and professional, and the repairs are top quality and low priced. Maybe the attitude some people find is what they take in with them; I've never had any problems with them at all. On my most recent trip, they suggested a simpler and cheaper repair that worked even better than what I thought I would need. As long as we live in this area, we'll keep coming back to this place!

5
★★★★★

I've dealt with these folk several times. The are ALWAYS courteous and professional, and the repairs are top quality and low priced. Maybe the attitude some people find is what they take in with them; I've never had any problems with them at all. On my most recent trip, they suggested a simpler and cheaper repair that worked even better than what I thought I would need. As long as we live in this area, we'll keep coming back to this place!

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When I went to pick up my shoes the owner's son was extremely rude. I asked them why the boots I asked to be shined were cracked and dry. They told me they would not be responsible for any damage to my very expensive boots. The owner, a much older gentleman, then came to the front of the store and told me to leave. I let him know that I merely wanted to know why my boots were damaged and another pair of shoes not repaired correctly. He then threatened to call the police. It was the most bizarre situation I have ever found myself in. I am not a native of Des Moines and had not really encountered this type of discrimination until this incident. The work was mediocre at best and the environment was hostile and extremely unprofessional. Just because a business has been around forever doesn't make the best thing around.

0
★☆☆☆☆

When I went to pick up my shoes the owner's son was extremely rude. I asked them why the boots I asked to be shined were cracked and dry. They told me they would not be responsible for any damage to my very expensive boots. The owner, a much older gentleman, then came to the front of the store and told me to leave. I let him know that I merely wanted to know why my boots were damaged and another pair of shoes not repaired correctly. He then threatened to call the police. It was the most bizarre situation I have ever found myself in. I am not a native of Des Moines and had not really encountered this type of discrimination until this incident. The work was mediocre at best and the environment was hostile and extremely unprofessional. Just because a business has been around forever doesn't make the best thing around.

Cons: Narrow-minded and prejudice

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Des Moines Shoe and Luggage Repair is an outstanding shop located in Valley Junction. I had them resole two pairs of shoes and fix the strap on one of my purses and they've done a fantastic job each time. The staff is friendly and helpful. They also carry a wide range of shoe polishes and other accessories-where else can you get lavendar shoe polish?

5
★★★★★

Des Moines Shoe and Luggage Repair is an outstanding shop located in Valley Junction. I had them resole two pairs of shoes and fix the strap on one of my purses and they've done a fantastic job each time. The staff is friendly and helpful. They also carry a wide range of shoe polishes and other accessories-where else can you get lavendar shoe polish?

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