Fagan Fireplace Center

★★★★☆
  • 208 Airport Rd

    Ames, IA 50010

    Map & Directions
  • 515-233-0200

About Fagan Fireplace Center

Details
Hours
Daily 24 Hours

Home & Garden

Home & Garden
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4.0 2
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I ordered in August and it took way too long to get anything accomplished. The lady who runs the store is disorganized, unprofessional, and should just close the store. The installer, her husband, did a terrible job and left my fireplace

3
★★★★★

I ordered in August and it took way too long to get anything accomplished. The lady who runs the store is disorganized, unprofessional, and should just close the store. The installer, her husband, did a terrible job and left my fireplace

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The project started in September and finished April 1st. This was not a major project and initially we thought it would be finished within weeks of ordering the parts. A variety of problems ensued; parts not ordered correctly, wrong parts delivered, bad weather, all of which would be understandable but seldom did we get any followup from them. Personal visits, phone calls, none of them got a reaction. So 6 months after being put aside for other projects and finally getting them to show up at the house, they were finished in about an hour. We'd have walked away if we hadn't pre-paid for parts of this project, our fault. We won't be going back for anything.

1
★★☆☆☆

The project started in September and finished April 1st. This was not a major project and initially we thought it would be finished within weeks of ordering the parts. A variety of problems ensued; parts not ordered correctly, wrong parts delivered, bad weather, all of which would be understandable but seldom did we get any followup from them. Personal visits, phone calls, none of them got a reaction. So 6 months after being put aside for other projects and finally getting them to show up at the house, they were finished in about an hour. We'd have walked away if we hadn't pre-paid for parts of this project, our fault. We won't be going back for anything.

Pros: several god ideas on how to approach a chimney problem

Cons: Fairly disorganized, slow to resond to followup calls

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