Kay Jewelers

★★★☆☆

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My fianc purchased the Open Heart silver necklace with diamonds last year as my Christmas gift. I loved the piece and wore it constantly. Unfortunately, after a few months and putting it in the silver cleaner, the chain started to look like it was rusted and the setting became tarnished and black areas showed up behind the diamonds. I took the necklace back to a Kay's store, and the clerk refused to do anything about it even though I had only had it for less than six months at that time. He even cleaned the necklace himself, and a new tarnished area showed up on the setting. He simply rubbed it off with a cloth and handed it back to me with no regard for my concerns. I even offered to at least purchase a new chain, but he said they did not have one. At this point, I can no longer wear the necklace and I don't have the heart to tell my fianc about it. I am completely disappointed in the quality of Kay's Open Heart product, the lack of customer satisfaction and the service I received.

Sincerely dissatisfied with Kay's Open Heart,

Tracy Blake
New Hampton, Iowa

1
★☆☆☆☆

My fianc purchased the Open Heart silver necklace with diamonds last year as my Christmas gift. I loved the piece and wore it constantly. Unfortunately, after a few months and putting it in the silver cleaner, the chain started to look like it was rusted and the setting became tarnished and black areas showed up behind the diamonds. I took the necklace back to a Kay's store, and the clerk refused to do anything about it even though I had only had it for less than six months at that time. He even cleaned the necklace himself, and a new tarnished area showed up on the setting. He simply rubbed it off with a cloth and handed it back to me with no regard for my concerns. I even offered to at least purchase a new chain, but he said they did not have one. At this point, I can no longer wear the necklace and I don't have the heart to tell my fianc about it. I am completely disappointed in the quality of Kay's Open Heart product, the lack of customer satisfaction and the service I received.

Sincerely dissatisfied with Kay's Open Heart,

Tracy Blake
New Hampton, Iowa

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We've always enjoyed visiting Kay's. It is a different type of store, a pleasure to visit.

They have a huge jewelry department, which I have had very good luck with in buying jewelry and watches from (free lifetime battery replacement is great!). The service has always been friendly. We have found the associates to be knowledgable and the service to be efficient.

They also have many other departments, such as small appliances, furniture, sporting goods, a lovely gift deparment, electronics, and a great baby department.

We especially have enjoyed the baby department as we found some things here that we had been searching for that we could find nowhere else locally.

Their prices are very competitive, and they have sales flyers available for even better deals. The store is always clean, bright and items are attractively displayed and easy to find.

Kays is a great store, very fun to visit. I recommend it to anyone!

4
★★★★☆

We've always enjoyed visiting Kay's. It is a different type of store, a pleasure to visit.

They have a huge jewelry department, which I have had very good luck with in buying jewelry and watches from (free lifetime battery replacement is great!). The service has always been friendly. We have found the associates to be knowledgable and the service to be efficient.

They also have many other departments, such as small appliances, furniture, sporting goods, a lovely gift deparment, electronics, and a great baby department.

We especially have enjoyed the baby department as we found some things here that we had been searching for that we could find nowhere else locally.

Their prices are very competitive, and they have sales flyers available for even better deals. The store is always clean, bright and items are attractively displayed and easy to find.

Kays is a great store, very fun to visit. I recommend it to anyone!

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i have bought a couple different things here as gifts and they have great service and they dont charge for sizing where other places will. good quality jewelry and friendly staff.

5
★★★★★

i have bought a couple different things here as gifts and they have great service and they dont charge for sizing where other places will. good quality jewelry and friendly staff.

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