Pizza Hut

★★☆☆☆
  • 1608 S Story St

    Boone, IA 50036

    Map & Directions
  • 515-432-5000

Food

Food
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1.6667 3
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the service in the boone location sucks. We waited 25 minutes for our food which was fine. the time was up and we were told it would be another 25 minutes cause someone didn't put it in the oven. I am sorry to say that if you want a business in this town you had better get your act together. Also while waitng for our food you had another disgruntle customer. they had been there an hour and the buffet food was minimal and cold. I will not be recommending your place of business again.

1
★☆☆☆☆

the service in the boone location sucks. We waited 25 minutes for our food which was fine. the time was up and we were told it would be another 25 minutes cause someone didn't put it in the oven. I am sorry to say that if you want a business in this town you had better get your act together. Also while waitng for our food you had another disgruntle customer. they had been there an hour and the buffet food was minimal and cold. I will not be recommending your place of business again.

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I love Pizza Hut but I will NEVER return to this one again. They told me my wait would be 15 minutes which ended up being around 40. They said something about the 'printer broke' and they were running behind, I did not get an appology for the extra wait.My cinnastix and breadsticks were done 15 min before my two pizzas were done. The waitress was friendly and tried her best. The two kitchen people were arguing and slamming things around. This was the worst customer service I've ever experienced. The girl that cut my pizza did a half-assed job, didn't cut the pizzas evenly, heck, the pizzas weren't even baked THOROUGHLY!! And whats worse, is when she closed the box, the lid was stuck INSIDE the pizza so when I lifted the lid after I got home, the pizza came apart. Cinnastix and breadsticks cold, pizza not baked and falling apart? Please tell me why I have to pay 23 bucks for this?
I'm waiting until there's an actual ADULT manager to call in. I'm not about to call and complain to the same rude people who wasted my time to begin with. Whats worse, is i'll probably get a free pizza out of it, but why? I'm not going back!

0
★☆☆☆☆

I love Pizza Hut but I will NEVER return to this one again. They told me my wait would be 15 minutes which ended up being around 40. They said something about the 'printer broke' and they were running behind, I did not get an appology for the extra wait.My cinnastix and breadsticks were done 15 min before my two pizzas were done. The waitress was friendly and tried her best. The two kitchen people were arguing and slamming things around. This was the worst customer service I've ever experienced. The girl that cut my pizza did a half-assed job, didn't cut the pizzas evenly, heck, the pizzas weren't even baked THOROUGHLY!! And whats worse, is when she closed the box, the lid was stuck INSIDE the pizza so when I lifted the lid after I got home, the pizza came apart. Cinnastix and breadsticks cold, pizza not baked and falling apart? Please tell me why I have to pay 23 bucks for this?
I'm waiting until there's an actual ADULT manager to call in. I'm not about to call and complain to the same rude people who wasted my time to begin with. Whats worse, is i'll probably get a free pizza out of it, but why? I'm not going back!

Pros: Nothing

Cons: Poor customer service, Unbaked food

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Pizza hut has good food when they get it right. When ordering from there my order wasn't correct. They did give a free pizza to make up for the mistake.
The service was good, prompt on giving the pizza's and giving refunds. The kitchen staff needs to pay closer attention to what is on the order slips.
The store is clean and very nice atmophere.

PROS: clean stores, friendly staff
CONS: lack of getting orders right

3
★★★☆☆

Pizza hut has good food when they get it right. When ordering from there my order wasn't correct. They did give a free pizza to make up for the mistake.
The service was good, prompt on giving the pizza's and giving refunds. The kitchen staff needs to pay closer attention to what is on the order slips.
The store is clean and very nice atmophere.

PROS: clean stores, friendly staff
CONS: lack of getting orders right

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Editorial from

In Short
Kid-friendly eat-in restaurants and small takeout shops alike sport interiors done in the signature red and white with a touch of yellow. Orders are placed at the counter--whether customers choose to stay or go--and pies…

 

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