Wellman's Pub

★★★☆☆
  • 2920 Ingersoll Ave

    Des Moines, IA 50312

    Map & Directions
  • 515-245-9737

About Wellman's Pub

Food

Food
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We took the family for an early Saturday dinner at the Wellman's on Ingersoll about a month ago. We used a coupon form Restaurants.com but were double tipped on the final bill.

When I called and explained that we were overcharged on the final bank debit the female manager gave me an excuse about how we weren't charged incorrectly. She told me that the mandatory gratuity wasn't included on the original receipt since we used the restaurants.com voucher, which was incorrect.

I asked her to please provide a copy of the original invoiced receipt to confirm her reasoning, since my credit card receipt showed the correct amount. She answered that since the transaction was over two weeks old that she wasn't sure she could do anything about it.

She never followed up with me as she said she would after our last conversation. It was only $7 I was disputing so I think she basically felt like it wasn't important to resolve my concern. She was never rude, just basically indifferent.

I gave up trying after multiple phone conversations with her. I didn't want to waste any more of my time trying to work with someone who obviously couldn't have cared less about my request. I rarely leave poor reviews but the manager's lack of concern prompted me to do so. Wellman's simply won't be receiving my business anymore.

1
★☆☆☆☆

We took the family for an early Saturday dinner at the Wellman's on Ingersoll about a month ago. We used a coupon form Restaurants.com but were double tipped on the final bill.

When I called and explained that we were overcharged on the final bank debit the female manager gave me an excuse about how we weren't charged incorrectly. She told me that the mandatory gratuity wasn't included on the original receipt since we used the restaurants.com voucher, which was incorrect.

I asked her to please provide a copy of the original invoiced receipt to confirm her reasoning, since my credit card receipt showed the correct amount. She answered that since the transaction was over two weeks old that she wasn't sure she could do anything about it.

She never followed up with me as she said she would after our last conversation. It was only $7 I was disputing so I think she basically felt like it wasn't important to resolve my concern. She was never rude, just basically indifferent.

I gave up trying after multiple phone conversations with her. I didn't want to waste any more of my time trying to work with someone who obviously couldn't have cared less about my request. I rarely leave poor reviews but the manager's lack of concern prompted me to do so. Wellman's simply won't be receiving my business anymore.

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My favorite bar in Des Moines for a long time, it's the perfect place to get together with friends for drinks on the patio or post up at the bar. Two for one Tuesdays is a must whenever I'm in town- get one for a friend or two for yourself!

2
★★★★★

My favorite bar in Des Moines for a long time, it's the perfect place to get together with friends for drinks on the patio or post up at the bar. Two for one Tuesdays is a must whenever I'm in town- get one for a friend or two for yourself!

Pros: When all else fails, Wellman's is there

Cons: You might see your mom there too

.

Since this place was taken over by new ownership (the people that own Drink, I believe) it has really turned into a different bar. The menu is different and I can't say for the better. Yes, they did add fries...I had a poor experience one Saturday when the owner was sitting on the patio at a table next to us reaming his waitress. Very poor management in my opinion. The patio, however, is one of the best in Des Moines! Check it out for an after dinner drink in the summer.

2
★★☆☆☆

Since this place was taken over by new ownership (the people that own Drink, I believe) it has really turned into a different bar. The menu is different and I can't say for the better. Yes, they did add fries...I had a poor experience one Saturday when the owner was sitting on the patio at a table next to us reaming his waitress. Very poor management in my opinion. The patio, however, is one of the best in Des Moines! Check it out for an after dinner drink in the summer.

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