Cedar Valley Used Appliance

★★☆☆☆
  • 42 Franklin St

    Waterloo, IA 50703

    Map & Directions
  • 319-234-3111

About Cedar Valley Used Appliance

Hours
Mon-Fri 9am-5pm, Sat 9am-1pm
2.25 4
Hi! Sign in to let us know how Cedar Valley Used Appliance was?
Write a Review
.

I took my window air conditioner to Cedar Valley Appliance Repair to be cleaned; it worked well when I took it in. "John" said that he was going to have his guy open it up and hose the front and back coils. When I brought it home later, the fan no longer ran and the condenser ran for less than a minute. I called back & John said that there might have still been some water in there after hosing off the coils. He said he would ask the guy who cleaned it what he did & get back to me. He didn't call back. I called again a few days later and the lady answering the phone took my message. John called the next day and not only said he cleaned the unit himself, but didn't open up the air conditioner, didn't use any water on it, and said I must have damaged the a/c myself.

Which time was he telling the truth: when he said that someone else hosed out the insides, or when he said he cleaned it himself, only cleaned the outside, and no water was used?

Lying to the customer, not making it right, and blaming the customer when a job goes bad; that??s bad business practice all around. Now I??m not only out the money I paid to have it cleaned, I have an air conditioner that no longer works.

1
★☆☆☆☆

I took my window air conditioner to Cedar Valley Appliance Repair to be cleaned; it worked well when I took it in. "John" said that he was going to have his guy open it up and hose the front and back coils. When I brought it home later, the fan no longer ran and the condenser ran for less than a minute. I called back & John said that there might have still been some water in there after hosing off the coils. He said he would ask the guy who cleaned it what he did & get back to me. He didn't call back. I called again a few days later and the lady answering the phone took my message. John called the next day and not only said he cleaned the unit himself, but didn't open up the air conditioner, didn't use any water on it, and said I must have damaged the a/c myself.

Which time was he telling the truth: when he said that someone else hosed out the insides, or when he said he cleaned it himself, only cleaned the outside, and no water was used?

Lying to the customer, not making it right, and blaming the customer when a job goes bad; that??s bad business practice all around. Now I??m not only out the money I paid to have it cleaned, I have an air conditioner that no longer works.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My Whirlpool washer was broken and since I did not marry a handyman, I assumed I would have to purchase one to get me by until I was ready to purchase a new set. I had called everyone in Cedar Falls/Waterloo area to get prices on a replacement. Not one of them suggested they fix it for me. Except Sears for a 150 to look at it and 250 to fix it.. I spoke to John and he said I live too far away for him to drive out, but if I dropped it off, he would fix it in 1 day. THAT he did! Not only did he fix in one day for only $10 over he estimate of $75 but, he waited a half hour after closing for me to come and get it. That is service I recommend.

4
★★★★☆

My Whirlpool washer was broken and since I did not marry a handyman, I assumed I would have to purchase one to get me by until I was ready to purchase a new set. I had called everyone in Cedar Falls/Waterloo area to get prices on a replacement. Not one of them suggested they fix it for me. Except Sears for a 150 to look at it and 250 to fix it.. I spoke to John and he said I live too far away for him to drive out, but if I dropped it off, he would fix it in 1 day. THAT he did! Not only did he fix in one day for only $10 over he estimate of $75 but, he waited a half hour after closing for me to come and get it. That is service I recommend.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went into Cedar Valley Used Appliance after my washer and dryer broke down in hopes of purchasing a new washer and dryer from these people. First of all a 200 year old washer was almost $200,same for the dryers. I walked out. Out of the goodness of my heart I sent my friend back in to ask them if they would like my old washer and dryer for free. They took my number and called me the next day. The man agreed to come to my home the following day to pick the washer and dryer up, after talking to him he also agreed to change my dryer cord from a 3 prong to 4 prong since I was giving him a washer and dryer he would repair and sell for $400. The man arrived 30 minutes late the day he was to pick the units up, he preceded to walk in my house look at the units and say he would be back with help to pick them up. This a**hole never came back, he didn't even have the decency to tell me straight up he didn't want the units, not even for free. He said he would call me, I never heard anything so an hour later I call the store and his wife says oh he says he can't use those. NICE. Thanks for the call back you a**hole, grow some balls and gain some customer service experience!

1
★☆☆☆☆

I went into Cedar Valley Used Appliance after my washer and dryer broke down in hopes of purchasing a new washer and dryer from these people. First of all a 200 year old washer was almost $200,same for the dryers. I walked out. Out of the goodness of my heart I sent my friend back in to ask them if they would like my old washer and dryer for free. They took my number and called me the next day. The man agreed to come to my home the following day to pick the washer and dryer up, after talking to him he also agreed to change my dryer cord from a 3 prong to 4 prong since I was giving him a washer and dryer he would repair and sell for $400. The man arrived 30 minutes late the day he was to pick the units up, he preceded to walk in my house look at the units and say he would be back with help to pick them up. This a**hole never came back, he didn't even have the decency to tell me straight up he didn't want the units, not even for free. He said he would call me, I never heard anything so an hour later I call the store and his wife says oh he says he can't use those. NICE. Thanks for the call back you a**hole, grow some balls and gain some customer service experience!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

They have a nice new store and the owner is very helpful. The only drawback is the limited supply. What they have is reasonably priced and in good condition.

3
★★★☆☆

They have a nice new store and the owner is very helpful. The only drawback is the limited supply. What they have is reasonably priced and in good condition.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Cedar Valley Used Appliance, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review