Happy Joe's Pizza & Ice Cream

★★★☆☆
  • 1094 University Ave

    Dubuque, IA 52001

    Map & Directions
  • 563-556-0823

About Happy Joe's Pizza & Ice Cream

Food

Food
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3.0 2
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I USED to think that Happy Joes had the best pizza in town. However, tonight they missed the mark. I am usually not one to complain but tonight I had to. I ordered a pizza for delivery and the pizza didn't take long to get here at all. They said around 30-35 minutes and I think it was here in less time than that. The problem is, the pizza was not hot and.......AND there was a gray hair that was about an inch and a half long baked into the piece that I took a bite out of. I was disgusted. I can eat lukewarm or even cold pizza, I have no issue with that, but the hair....that I could not handle. I called Happy Joes and spoke to a manager to complain and this was his response: "The pizza could not have been cold because it was delivered within 35 minutes and all of the employees wear hats so theres no way the hair came from their place." He was adamant about everything he said to me. They could not have been at fault. He did say they could send another pizza over. I told him I didn't want another pizza, since the hair incident ruined my appetite totally. I told him my reason for calling was just to let him know that the pizza was below standard, cold and hair baked in it. That's all. I wasn't looking for a handout or a freebie. I don't think he did a very good job handling the situation. He basically called me a liar. The pizza has gone in the garbage and I won't be ordering from them ever again. I was a really good customer and always tipped well.

2
★★☆☆☆

I USED to think that Happy Joes had the best pizza in town. However, tonight they missed the mark. I am usually not one to complain but tonight I had to. I ordered a pizza for delivery and the pizza didn't take long to get here at all. They said around 30-35 minutes and I think it was here in less time than that. The problem is, the pizza was not hot and.......AND there was a gray hair that was about an inch and a half long baked into the piece that I took a bite out of. I was disgusted. I can eat lukewarm or even cold pizza, I have no issue with that, but the hair....that I could not handle. I called Happy Joes and spoke to a manager to complain and this was his response: "The pizza could not have been cold because it was delivered within 35 minutes and all of the employees wear hats so theres no way the hair came from their place." He was adamant about everything he said to me. They could not have been at fault. He did say they could send another pizza over. I told him I didn't want another pizza, since the hair incident ruined my appetite totally. I told him my reason for calling was just to let him know that the pizza was below standard, cold and hair baked in it. That's all. I wasn't looking for a handout or a freebie. I don't think he did a very good job handling the situation. He basically called me a liar. The pizza has gone in the garbage and I won't be ordering from them ever again. I was a really good customer and always tipped well.

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My wife will tell you that Happy Joe's is the best in town. Being new to the area, we wanted to scope out the pizza places. After going through almost all the places in Dubuque, Happy Joe's does a great job. Their crust is good, their sauce is good, and their selection is good. They have a couple of locations to serve you, and they deliver!

4
★★★★☆

My wife will tell you that Happy Joe's is the best in town. Being new to the area, we wanted to scope out the pizza places. After going through almost all the places in Dubuque, Happy Joe's does a great job. Their crust is good, their sauce is good, and their selection is good. They have a couple of locations to serve you, and they deliver!

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