Rock Shop Granite & Marble

★★★★☆
  • 740 Kacena Rd

    Hiawatha, IA 52233

    Map & Directions
  • 319-393-3847

About Rock Shop Granite & Marble

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Home & Garden
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I have worked with Rock Shop on five separate projects. A mud room, two kitchens, and two bathrooms. For our large kitchen we ordered two slabs of a rare granite, and for one of our bathrooms we just grabbed a small remnant out of stock - regardless of the size of project, we were treated very respectfully. Each time I have been very satisfied with not only the quality and selection of inventory - but with the service and installation as well. These people are hard working professionals, with some personality on top of it. I highly recommend The Rock Shop for projects large or small.

5
★★★★★

I have worked with Rock Shop on five separate projects. A mud room, two kitchens, and two bathrooms. For our large kitchen we ordered two slabs of a rare granite, and for one of our bathrooms we just grabbed a small remnant out of stock - regardless of the size of project, we were treated very respectfully. Each time I have been very satisfied with not only the quality and selection of inventory - but with the service and installation as well. These people are hard working professionals, with some personality on top of it. I highly recommend The Rock Shop for projects large or small.

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.

Excellent service and beautiful selection. They helped us with a really tricky installation in a very tiny powder room and didn't balk at the fact that it was such a small project. We were treated as though we were buying an entire kitchen's worth.

We'll be back when we embark on our next project!

5
★★★★★

Excellent service and beautiful selection. They helped us with a really tricky installation in a very tiny powder room and didn't balk at the fact that it was such a small project. We were treated as though we were buying an entire kitchen's worth.

We'll be back when we embark on our next project!

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This company has extremely bad customer service. I would never buy anything from them.
When we purchased our house, we were told that the granite counter was installed by The Rock Shop. I had been told that granite needs to be resealed every 2 years or so. Since the house was 3 years old, I called the Rock Shop about the resealing.
Ok, so the first time I was told that they were out of the sealer and they would call me when it came in. Three months later, I call back. Yes, the sealer is in but my counter may not need resealing. Someone would call me back. Months later, I call back. This time someone does come to look at my counter. Yes, it need to be resealed. They are working the neighborhood next week. They will call me to let me know when they will come.
Guess what? They never called and that was over 1 year ago.
BAD CUSTOMER SERVICE!
Tiegler Design came and resealed my counter with just 1 phone call.

1
★☆☆☆☆

This company has extremely bad customer service. I would never buy anything from them.
When we purchased our house, we were told that the granite counter was installed by The Rock Shop. I had been told that granite needs to be resealed every 2 years or so. Since the house was 3 years old, I called the Rock Shop about the resealing.
Ok, so the first time I was told that they were out of the sealer and they would call me when it came in. Three months later, I call back. Yes, the sealer is in but my counter may not need resealing. Someone would call me back. Months later, I call back. This time someone does come to look at my counter. Yes, it need to be resealed. They are working the neighborhood next week. They will call me to let me know when they will come.
Guess what? They never called and that was over 1 year ago.
BAD CUSTOMER SERVICE!
Tiegler Design came and resealed my counter with just 1 phone call.

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Business Response:

Manager I do not believe this person actually contacted the Rock Shop for service. We use a sealer that does not require a re-application which is what she would have been told. Contrary to her information, we are never "out" of sealer. Also, if we would have stopped as she indicated, we have the sealer on the truck and would have taken care of it on the spot rather than waste time returning. None of her information coincides with our normal procedures.
 

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