The Rooter Guys

★★★☆☆
  • 11889 N Tracey Rd

    Hayden, ID 83835

    Map & Directions
  • 208-772-4408

Home Construction & Remodeling

Home Construction & Remodeling
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I called The Rooter Guys when I found I had a pipe in my basement that had froze and broke some time in the evening. They came out right away, the tech was clean and even wore booties to keep my floor clean. He was very knowledgeable and seemed to know what to do. He was able to fix the pipe and recommended some things I could do during the winter to hopefully prevent it from happening again. He also checked the rest of my house to make sure I didn't have any other issues at that time. I would recommend them again with their great service and reasonable prices.

5
★★★★★

I called The Rooter Guys when I found I had a pipe in my basement that had froze and broke some time in the evening. They came out right away, the tech was clean and even wore booties to keep my floor clean. He was very knowledgeable and seemed to know what to do. He was able to fix the pipe and recommended some things I could do during the winter to hopefully prevent it from happening again. He also checked the rest of my house to make sure I didn't have any other issues at that time. I would recommend them again with their great service and reasonable prices.

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Had a sewer backup in basement.. kid was real nice, seeing it was a Sat and blizzard conditions....2 hours and $295 later, was told roots at the city pipe caused back up, should be ok for awhile only 30day guarantee. City cleared the line, 3 months later same problem. Call the guy up, tells me he's not surprised I'm calling and it's going to be another $295. He couldn't find a clean out, my other plumber says it's there and so the kids says, if I have a problem call the owner of the company. I call, ask for the owner, told he isn't in and isn't going to be in. I ask to leave a message. I tell them my name (nothing else and I'm being nice). They hang up, I call back thinking it was a mistake, they hang up again, I call a third time, the phone is off the hook.
The right thing to do would have been to offer to go out, at a reduced rate and do it the right way, not hang up when someone calls to discuss options.
Mike at Affordable Plumbing got right on it and it cost about $50 less.

2
★★☆☆☆

Had a sewer backup in basement.. kid was real nice, seeing it was a Sat and blizzard conditions....2 hours and $295 later, was told roots at the city pipe caused back up, should be ok for awhile only 30day guarantee. City cleared the line, 3 months later same problem. Call the guy up, tells me he's not surprised I'm calling and it's going to be another $295. He couldn't find a clean out, my other plumber says it's there and so the kids says, if I have a problem call the owner of the company. I call, ask for the owner, told he isn't in and isn't going to be in. I ask to leave a message. I tell them my name (nothing else and I'm being nice). They hang up, I call back thinking it was a mistake, they hang up again, I call a third time, the phone is off the hook.
The right thing to do would have been to offer to go out, at a reduced rate and do it the right way, not hang up when someone calls to discuss options.
Mike at Affordable Plumbing got right on it and it cost about $50 less.

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This firm was used to replace a garbage disposal unit in our kitchen. They arrived on time, but the installer wasted a lot of time making personal calls thus taking up our time. We were pleased with the work, which involved changing the disposal from one sink to the other. Their prices were a little on the high side for the latter, perhaps because of the phone calls.

3
★★★☆☆

This firm was used to replace a garbage disposal unit in our kitchen. They arrived on time, but the installer wasted a lot of time making personal calls thus taking up our time. We were pleased with the work, which involved changing the disposal from one sink to the other. Their prices were a little on the high side for the latter, perhaps because of the phone calls.

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