First Step Internet

★★☆☆☆
46.7215 -116.983
Map and Directions to First Step Internet

208-882-8869

1420 S Blaine St Ste 10

Moscow, ID

83843

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Stereo Junction

2809 W 28th Ave Pine Bluff, AR

2.0 7
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Reviews 1 - 7 of 7.
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I've never taken time to write a review. I can't even begin to tell you what a total *!%$ show this place is. Came to my house no less than 4 times. I still don't have internet, and to top it all off I RECEIVED A BILL!!! for internet that never even got hooked up.
WTF????

1
★☆☆☆☆

I've never taken time to write a review. I can't even begin to tell you what a total *!%$ show this place is. Came to my house no less than 4 times. I still don't have internet, and to top it all off I RECEIVED A BILL!!! for internet that never even got hooked up.
WTF????

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This company is the worst company we dealt with and with the most horrible customer service we've encountered. They charged us termination fee for a service that quit and wasn't a good connection to begin with. We've been paying $80 for a service that's super sloooww and when you contact their tech support and billing they treat you like crap. Even the owner who's supposed to contact us with an issue failed to talk to us, call us back or even write us back after an email attempt. From the least of their employees to the owner, nobody seemed to care for the customer but only the money they can sucked out from you. Be kind to yourself and avoid this company. We found CenturyLink and is now expanding its service at half the price, better internet and customer service. DO NOT SIGN UP with FIRST STEP INTERNET. Learn from our mistake.

1
★☆☆☆☆

This company is the worst company we dealt with and with the most horrible customer service we've encountered. They charged us termination fee for a service that quit and wasn't a good connection to begin with. We've been paying $80 for a service that's super sloooww and when you contact their tech support and billing they treat you like crap. Even the owner who's supposed to contact us with an issue failed to talk to us, call us back or even write us back after an email attempt. From the least of their employees to the owner, nobody seemed to care for the customer but only the money they can sucked out from you. Be kind to yourself and avoid this company. We found CenturyLink and is now expanding its service at half the price, better internet and customer service. DO NOT SIGN UP with FIRST STEP INTERNET. Learn from our mistake.

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I get a great deal through my apartment complex. However, the service in my unit is far from reliable. The advertised speed is 1.5 mbps, but during peak times I am lucky to get 150 kbps. The system constantly disconnects me during peak times as well. It worked great during the summer, when very few people lived in the apartment. Now it's too unreliable and way too slow for my needs, so I don't recommend it to anyone in apartments where you share with your neighbors.

2
★★☆☆☆

I get a great deal through my apartment complex. However, the service in my unit is far from reliable. The advertised speed is 1.5 mbps, but during peak times I am lucky to get 150 kbps. The system constantly disconnects me during peak times as well. It worked great during the summer, when very few people lived in the apartment. Now it's too unreliable and way too slow for my needs, so I don't recommend it to anyone in apartments where you share with your neighbors.

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compared with national ISPs, this local ISP has several advantages. if you have any troubles, it is easier to reach them and talk to them. anyway you can always walk to their office. they have a unique wireless service. if you live in the country and it is difficult to get wiring done, the wireless helps. they put an receiver on your roof and it is done. the intial installation fee is quite a bit - close to $500 but if you are going to stay with for a long time, it is a bargain.

4
★★★★☆

compared with national ISPs, this local ISP has several advantages. if you have any troubles, it is easier to reach them and talk to them. anyway you can always walk to their office. they have a unique wireless service. if you live in the country and it is difficult to get wiring done, the wireless helps. they put an receiver on your roof and it is done. the intial installation fee is quite a bit - close to $500 but if you are going to stay with for a long time, it is a bargain.

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While they offered a monthly newsletter and provided good service and 24 hour tech support, I found out later that they were very expensive compared to the local telephone company for DSL service. Their speed was slower than the local telephone company and their tech support was always too hard to get through to.

PROS: Web design assistance
CONS: Tech support hard to talk to

3
★★★☆☆

While they offered a monthly newsletter and provided good service and 24 hour tech support, I found out later that they were very expensive compared to the local telephone company for DSL service. Their speed was slower than the local telephone company and their tech support was always too hard to get through to.

PROS: Web design assistance
CONS: Tech support hard to talk to

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this ISP keeps thriving although the big chain like verizon dsl and adelphia cable try to erode its market. their unique wireless technology has made them very popular in this rural area for people don't want the hassle of cabling. great service, fast speed and right price. no need for cable. but setup fee a steep because of the need of antenna on the roof but overall very pleasant experience. highly recommend!!

4
★★★★☆

this ISP keeps thriving although the big chain like verizon dsl and adelphia cable try to erode its market. their unique wireless technology has made them very popular in this rural area for people don't want the hassle of cabling. great service, fast speed and right price. no need for cable. but setup fee a steep because of the need of antenna on the roof but overall very pleasant experience. highly recommend!!

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my husband like it. my friends like it. my students like it. product is very good according to its price. it is a great local small business that we are all agree with. I can not recommended more. and our landlord provide it free to renters. many ppl share the bandwidth and it is still good. switch to first step internet today. why not?

5
★★★★★

my husband like it. my friends like it. my students like it. product is very good according to its price. it is a great local small business that we are all agree with. I can not recommended more. and our landlord provide it free to renters. many ppl share the bandwidth and it is still good. switch to first step internet today. why not?

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