Dillard's

★★★☆☆
  • 350 N Milwaukee St

    Boise, ID 83704

    Map & Directions
  • 208-321-4646

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HORRIBLE!!! They promised me 10% discount if I signed up for Dillards card. They said I would have to see the lady who sold me the clothing and she never was there any of the nights I wanted to go there. So I call on Friday night and

3
★★★★★

HORRIBLE!!! They promised me 10% discount if I signed up for Dillards card. They said I would have to see the lady who sold me the clothing and she never was there any of the nights I wanted to go there. So I call on Friday night and

.

I went to the dillards counter to find a good moisturizer and the lady was so greedy that she didn't pay attention to my needs she just wanted to sell me lots of stuff! I bought a moisturizer hoping it will work but I got an allergic reaction and went back to return it but the lady was so so rude and mad that I was returning the product! This was my last time shopping @ dillards and I'm switching to macys who value their customers more than money! Dillards have lost their customer service because of greed!!

0
★☆☆☆☆

I went to the dillards counter to find a good moisturizer and the lady was so greedy that she didn't pay attention to my needs she just wanted to sell me lots of stuff! I bought a moisturizer hoping it will work but I got an allergic reaction and went back to return it but the lady was so so rude and mad that I was returning the product! This was my last time shopping @ dillards and I'm switching to macys who value their customers more than money! Dillards have lost their customer service because of greed!!

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So in all fairness, I had to update this review. Below are my previous comments. I called Dillards the following weekend and gave the sales clerk the same information (about the missing free item) and she set the item aside for me, with my name on it, and told me to come by and pick it up when it was convenient to me. I didn't need my receipt or any proof of purchase. I guess it just depends on which clerk you happen to deal with, and 2nd time was a charm.
*****
If you decide to visit Dillards in Boise for their "free Clinique bonus gift," be sure to check your purchase and gift before you leave the store or the Boise Towne Square parking lot. Odds may be you're getting shorted and if you wait until you're already home to check your purchase and gift, their solution is to ask you to immediately get back in your car and drive all the way back to the store so they can make it right. Perhaps a more customer friendly solution would be to take your name and then suggest that when it's convenient for you to come by the store again, then they can correct their mistake.

1
★★★☆☆

So in all fairness, I had to update this review. Below are my previous comments. I called Dillards the following weekend and gave the sales clerk the same information (about the missing free item) and she set the item aside for me, with my name on it, and told me to come by and pick it up when it was convenient to me. I didn't need my receipt or any proof of purchase. I guess it just depends on which clerk you happen to deal with, and 2nd time was a charm.
*****
If you decide to visit Dillards in Boise for their "free Clinique bonus gift," be sure to check your purchase and gift before you leave the store or the Boise Towne Square parking lot. Odds may be you're getting shorted and if you wait until you're already home to check your purchase and gift, their solution is to ask you to immediately get back in your car and drive all the way back to the store so they can make it right. Perhaps a more customer friendly solution would be to take your name and then suggest that when it's convenient for you to come by the store again, then they can correct their mistake.

Pros: Good customer service if you get the right person

Cons: Bad customer service if you don't get the right person

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WOW- Dillards has been a staple in Boise for some time now, I'm sorry to say that they rarely see any of my money. Items are usually over priced unless they are on a really good sale. The merchandise is often out of order, and the sales clerks seem to often understaffed. I suppose for Boise, Dillards would have to be towards the top of the pile for clothiers- still though, I think with some searching you'd find better deals elsewhere.
If you happen to catch one of the staff that works in the department you're looking in, they are mostly helpful and will do their best to accomodate your needs. I wouldn't expect a lot from anyone in this store, as it seems to have fallen into a rut since it's inception in the Boise Mall.

1
★★★☆☆

WOW- Dillards has been a staple in Boise for some time now, I'm sorry to say that they rarely see any of my money. Items are usually over priced unless they are on a really good sale. The merchandise is often out of order, and the sales clerks seem to often understaffed. I suppose for Boise, Dillards would have to be towards the top of the pile for clothiers- still though, I think with some searching you'd find better deals elsewhere.
If you happen to catch one of the staff that works in the department you're looking in, they are mostly helpful and will do their best to accomodate your needs. I wouldn't expect a lot from anyone in this store, as it seems to have fallen into a rut since it's inception in the Boise Mall.

Editorial from

In Short
Dillard's is known for affordable items, as opposed to exclusive brands. Staples include DKNY, Tommy Hilfiger, Dana Buchman, BCBG and Kenneth Cole. Dedicated shoppers can occasionally find Charles David boots or Kateā€¦

 

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