Runge Furniture

★★★★☆
  • 303 E Spokane Ave

    Coeur D'alene, ID 83814

    Map & Directions
  • 208-664-2131

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April 5 2013 we purchased $4,643.83 of furniture from Runge; Two recliner couches, $1800 each a recliner rocker and coffee table. That day we took two pieces with us, the recliner rocker and coffee table. Two weeks later they delivered the recliner couches. A week later we called Runges to complain of defects with both couches. June 14, they finally sent two people to check our complaints, they agreed, after sitting on the couch they said it felt like sitting on a steel bar with no cushion. They told us they would have to order parts.
July 11,12,13 called and tried to talk to a manager, none were available. Late July 13 finally talked to Jeff Runge, he informed me they would pick up one couch for repair. I requested to have a replacement while repairs were being made and had to ARGUE, as I had donated our old furniture and need something to sit on. July 15, they picked up one couch for repair and left nothing for us to sit on.
July 23 talked to Jeff Runge and again requested something to sit on. He said maybe in a week they could do something. The next week they brought an old love seat with torn cushions as replacement. 11 weeks later approximately Sept 14 they returned one and took the other for repair. The repairs on the first couch lasted only a week. October 2nd we went and I talked to Jeff Runge. I told him these couches were to replace two couches we had for a little more than 20 years and they are in better condition than these new ones and if I hadn't donated them I would love to have them back. He made me feel like an idiot for "whining and complaining" and nothing was resolved, but did tell me "YOU BOUGHT IT, YOU OWN IT."
November 21 they brought the other couch back and took the first one in for repair again. They instructed to take the loaner love seat back but I would not let them. The repaired couch we have now AGAIN needs repair as the cushion has separated again and it feels like you're sitting on an iron bar.
As a resolution I would like to have a refund for the two couches for it seems as though they can not repair them. I think its a little ridiculous to pay $3600 for couches you don't even have. Another sad thing is; we have a store manager/owner that refuses to even discuss the situation and we have to go to the Better Business Bureau for a resolution.

1
★☆☆☆☆

April 5 2013 we purchased $4,643.83 of furniture from Runge; Two recliner couches, $1800 each a recliner rocker and coffee table. That day we took two pieces with us, the recliner rocker and coffee table. Two weeks later they delivered the recliner couches. A week later we called Runges to complain of defects with both couches. June 14, they finally sent two people to check our complaints, they agreed, after sitting on the couch they said it felt like sitting on a steel bar with no cushion. They told us they would have to order parts.
July 11,12,13 called and tried to talk to a manager, none were available. Late July 13 finally talked to Jeff Runge, he informed me they would pick up one couch for repair. I requested to have a replacement while repairs were being made and had to ARGUE, as I had donated our old furniture and need something to sit on. July 15, they picked up one couch for repair and left nothing for us to sit on.
July 23 talked to Jeff Runge and again requested something to sit on. He said maybe in a week they could do something. The next week they brought an old love seat with torn cushions as replacement. 11 weeks later approximately Sept 14 they returned one and took the other for repair. The repairs on the first couch lasted only a week. October 2nd we went and I talked to Jeff Runge. I told him these couches were to replace two couches we had for a little more than 20 years and they are in better condition than these new ones and if I hadn't donated them I would love to have them back. He made me feel like an idiot for "whining and complaining" and nothing was resolved, but did tell me "YOU BOUGHT IT, YOU OWN IT."
November 21 they brought the other couch back and took the first one in for repair again. They instructed to take the loaner love seat back but I would not let them. The repaired couch we have now AGAIN needs repair as the cushion has separated again and it feels like you're sitting on an iron bar.
As a resolution I would like to have a refund for the two couches for it seems as though they can not repair them. I think its a little ridiculous to pay $3600 for couches you don't even have. Another sad thing is; we have a store manager/owner that refuses to even discuss the situation and we have to go to the Better Business Bureau for a resolution.

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The people that work at Runge's are so friendly and willing to answer any questions you might have! My family has been with them for 17 years, I have HORRIBLE credit, but needed furniture for my new apartment. I wanted to open an account in my name but I am a single mom on a limited income, and they not only gave me a GREAT amount of credit at the store, but my monthly payments are SO low, that I can afford it! It also helps build your credit, and there furniture is NICE and DURABLE! I highly recommend this company for ALL of your furniture needs!

5
★★★★★

The people that work at Runge's are so friendly and willing to answer any questions you might have! My family has been with them for 17 years, I have HORRIBLE credit, but needed furniture for my new apartment. I wanted to open an account in my name but I am a single mom on a limited income, and they not only gave me a GREAT amount of credit at the store, but my monthly payments are SO low, that I can afford it! It also helps build your credit, and there furniture is NICE and DURABLE! I highly recommend this company for ALL of your furniture needs!

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These guys have been around for a long, long time. They provide quality furniture with a good selection. They have great hometown sales people.
They have financing through Runge Financing.

4
★★★★☆

These guys have been around for a long, long time. They provide quality furniture with a good selection. They have great hometown sales people.
They have financing through Runge Financing.

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We have never bought anything from Runge's. Everytime they have a huge sale advertised, we usually go in and take a peek. Still, even when they have a sale, nothing is reasonably priced. They have a nice selection but it's so expensive.

3
★★★☆☆

We have never bought anything from Runge's. Everytime they have a huge sale advertised, we usually go in and take a peek. Still, even when they have a sale, nothing is reasonably priced. They have a nice selection but it's so expensive.

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When we are in need of a new peice of furniture, we always got to Runge's. They provide excellent service and they have an enormous showroom filled with high quality, lovely furniture items for every room in your home.

5
★★★★★

When we are in need of a new peice of furniture, we always got to Runge's. They provide excellent service and they have an enormous showroom filled with high quality, lovely furniture items for every room in your home.

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