Seifert's Jewelers

★☆☆☆☆

About Seifert's Jewelers

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My wife and I had purchased a band for her wedding ring through Kent Seifert 6 months prior to trying to purchase a second duplicate band. I specifically stated that it was crucial that the bands be identical, and having bought the band just 6 months before thought that it would be a simple task since Kent had circled the ring in the book.
A week and a half after paying for the second band I was tired of waiting for him to call so I called him to ask when the rings would be in and he said that they were in but he would need a day to size the ring. He called the next day and said that it was ready. I went to pick up the ring only to find that it was the wrong ring, it wasn't even remotely close. I took it back to him and he tried to tell me that it was the same ring just a different size, but he would make it right. He ordered a new band and another two weeks went by and we had still not heard from him, once again I was tired of waiting so I called him again and he said that the ring was done and I could pick it up...where was the follow up call to tell me my merchandise was ready?!?! Then at that point he told me that this band was the same as the other...we left the other with him for the 2 and a half weeks so that no mistake could be made...it was not the same ring. He insisted 7 times that it was the same ring at which point I was so tired of him insulting my intelligence by telling me the rings that I held in my hand and could visibly see were different were the same...that i said i would see how the rings fit on the main diamond ring and if my wife was not happy we would do whatever we would have to do to make it right. My wife accepted the ring because she was tired of dealing with the situation...had it been mine I would have taken him to the better business bureau and then to small claims court...he does not stand behind his merchandise, his business skills are deplorable, and he tried to treat me like a simpleton that could not tell the difference between 2 rings that were right in front of my face. I would never do business with him ever again and strongly urge anyone else considering it to think twice, three times...and then go somewhere else where they stand behind their work and merchandise purchasing skills...I mean really who can't order a ring out of a book. If he couldn't get the same ring he should have told me that in the beginning.

1
★☆☆☆☆

My wife and I had purchased a band for her wedding ring through Kent Seifert 6 months prior to trying to purchase a second duplicate band. I specifically stated that it was crucial that the bands be identical, and having bought the band just 6 months before thought that it would be a simple task since Kent had circled the ring in the book.
A week and a half after paying for the second band I was tired of waiting for him to call so I called him to ask when the rings would be in and he said that they were in but he would need a day to size the ring. He called the next day and said that it was ready. I went to pick up the ring only to find that it was the wrong ring, it wasn't even remotely close. I took it back to him and he tried to tell me that it was the same ring just a different size, but he would make it right. He ordered a new band and another two weeks went by and we had still not heard from him, once again I was tired of waiting so I called him again and he said that the ring was done and I could pick it up...where was the follow up call to tell me my merchandise was ready?!?! Then at that point he told me that this band was the same as the other...we left the other with him for the 2 and a half weeks so that no mistake could be made...it was not the same ring. He insisted 7 times that it was the same ring at which point I was so tired of him insulting my intelligence by telling me the rings that I held in my hand and could visibly see were different were the same...that i said i would see how the rings fit on the main diamond ring and if my wife was not happy we would do whatever we would have to do to make it right. My wife accepted the ring because she was tired of dealing with the situation...had it been mine I would have taken him to the better business bureau and then to small claims court...he does not stand behind his merchandise, his business skills are deplorable, and he tried to treat me like a simpleton that could not tell the difference between 2 rings that were right in front of my face. I would never do business with him ever again and strongly urge anyone else considering it to think twice, three times...and then go somewhere else where they stand behind their work and merchandise purchasing skills...I mean really who can't order a ring out of a book. If he couldn't get the same ring he should have told me that in the beginning.

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