Mattress Land

★★★☆☆

About Mattress Land

2.6667 6
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Absolute worst service ever, never shop here!

The promise everything give nothing attitude is easy to see at this " business ".
After much looking I chose the " in stock " item and paid. After payment I was informed that this item was out of stock, be about two weeks for delivery. So I ask can we deal on any other items, substitute, etc.?, no deal.

I walked in and spent $1000.00, no other visitors to the store during my visit ( 1hr) bought anything. Now in difficult situation to trust them, big mistake.

A " salesman " Charlie called me two weeks later to request time for delivery, rudest person on the planet, not fit to work at Walmart. I have never spoke with a more rude employee, working for me he would have been fired on the spot.

I specifically asked that during delivery the workers wear shoe covers as we have new home and carpet, and there was a foot a snow outside. Was promised that this would be the case by both the sales ans delivery people well beforehand.

Upon delivery I was informed that they do not have shoe covers on our truck. So these guys tracked snow and mud all over, not even a flinch.
Again, promise everything, give nothing.

I had previously disassembled the old bed hours before delivery to make it easy for removal and only requested that they set up the frame. One more catch, they do not remove the old frame, ask the salesperson why that was left out.

In general I have made three purchase at this location and never will again. I did speak with the salesperson post-delivery and he really did nothing to remedy the problem. I see bad management and ownership all over this as I am a business owner.

So, never shop here, never deal with Charlie. There are so many other places here that are reputable. I would start with Walker's on Government Way and shop from there.

A completely dissatisfied customer.

Coeur 'd Alene

1
★☆☆☆☆

Absolute worst service ever, never shop here!

The promise everything give nothing attitude is easy to see at this " business ".
After much looking I chose the " in stock " item and paid. After payment I was informed that this item was out of stock, be about two weeks for delivery. So I ask can we deal on any other items, substitute, etc.?, no deal.

I walked in and spent $1000.00, no other visitors to the store during my visit ( 1hr) bought anything. Now in difficult situation to trust them, big mistake.

A " salesman " Charlie called me two weeks later to request time for delivery, rudest person on the planet, not fit to work at Walmart. I have never spoke with a more rude employee, working for me he would have been fired on the spot.

I specifically asked that during delivery the workers wear shoe covers as we have new home and carpet, and there was a foot a snow outside. Was promised that this would be the case by both the sales ans delivery people well beforehand.

Upon delivery I was informed that they do not have shoe covers on our truck. So these guys tracked snow and mud all over, not even a flinch.
Again, promise everything, give nothing.

I had previously disassembled the old bed hours before delivery to make it easy for removal and only requested that they set up the frame. One more catch, they do not remove the old frame, ask the salesperson why that was left out.

In general I have made three purchase at this location and never will again. I did speak with the salesperson post-delivery and he really did nothing to remedy the problem. I see bad management and ownership all over this as I am a business owner.

So, never shop here, never deal with Charlie. There are so many other places here that are reputable. I would start with Walker's on Government Way and shop from there.

A completely dissatisfied customer.

Coeur 'd Alene

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I had to return a mattress here and Chad the manager treated us very well. He made the return quick, easy, and smooth. Thanks Chad. Will recommend your store.\r
Bridget

3
★★★★★

I had to return a mattress here and Chad the manager treated us very well. He made the return quick, easy, and smooth. Thanks Chad. Will recommend your store.\r
Bridget

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First of all avoid the Sleep Fit brand. We purchased the Contour 10 Memory Foam Mattress and ended up taking it back. We gave it a fair chance....30 days....but ended up with back pain, hot sleep, you name it. The mattress was priced under what we budgeted for so it was not the end of the world. Called Chad, the manager, and he said come on in. We went back to a traditional spring mattress and paid up a bit, but not a big deal. The only drawback is that you have to pay $75 for delivery. We are very happy with our experience. I did notice that the Contour 10 is on sale again...$200 less than a month ago....I suspect there is a good reason...junk.

3
★★★☆☆

First of all avoid the Sleep Fit brand. We purchased the Contour 10 Memory Foam Mattress and ended up taking it back. We gave it a fair chance....30 days....but ended up with back pain, hot sleep, you name it. The mattress was priced under what we budgeted for so it was not the end of the world. Called Chad, the manager, and he said come on in. We went back to a traditional spring mattress and paid up a bit, but not a big deal. The only drawback is that you have to pay $75 for delivery. We are very happy with our experience. I did notice that the Contour 10 is on sale again...$200 less than a month ago....I suspect there is a good reason...junk.

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In my opinion, this business is a scam...
They have you lay on their sample bed and tell you according to your weight, etc,, you should have a certain softness...When you ask to see the bed you saw in the ad that you want, they lead you to a bed that is rock hard and then show you a way more expensive matress and when you decide on one, they lead you over to their own brand, saying it is way better..and offer you their 100 day exchange policy, but first you have to buy a way overpriced matress-cover that doesn't even fit the matress and bunches up under the sheet...You have to keep it on to protect the matress or they won't take the matress back. After backaches and lumpy pad, I decided to do the return and exchange...but now of course the one I wanted has gone up in price and can't exchange unless you pay the difference plus now you have to pay the shipping. And of course that brings the total outlay way out of sight. The matress I have now in the exchange is still their brand..Sleep-Fit and has caved in areas and if I were to rip it open, it probably doesn't have any springs at all. The box underneath which I thought was a box (Spring) is just a box with a board across it. A bait and switch operation if I ever saw one. They told me all matresses have gone up in price and yet I continuely am seeing sales and prices for way better mattresses than I was sold. A letter to the BBB is forthcoming..I urge everyone to stay away from this place and also report them to the BBB.

1
★☆☆☆☆

In my opinion, this business is a scam...
They have you lay on their sample bed and tell you according to your weight, etc,, you should have a certain softness...When you ask to see the bed you saw in the ad that you want, they lead you to a bed that is rock hard and then show you a way more expensive matress and when you decide on one, they lead you over to their own brand, saying it is way better..and offer you their 100 day exchange policy, but first you have to buy a way overpriced matress-cover that doesn't even fit the matress and bunches up under the sheet...You have to keep it on to protect the matress or they won't take the matress back. After backaches and lumpy pad, I decided to do the return and exchange...but now of course the one I wanted has gone up in price and can't exchange unless you pay the difference plus now you have to pay the shipping. And of course that brings the total outlay way out of sight. The matress I have now in the exchange is still their brand..Sleep-Fit and has caved in areas and if I were to rip it open, it probably doesn't have any springs at all. The box underneath which I thought was a box (Spring) is just a box with a board across it. A bait and switch operation if I ever saw one. They told me all matresses have gone up in price and yet I continuely am seeing sales and prices for way better mattresses than I was sold. A letter to the BBB is forthcoming..I urge everyone to stay away from this place and also report them to the BBB.

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Yeah, this store seems good until you actually need service. Then it's Super Chad to the rescue to ruin everything! We tried to take advantage of their 100 Day Comfort Guarantee, but ended up leaving in frustration and slightly bruised after being subjected to the bullying and lying from the store manager, Chad. He even went so far as to call us at home hours after we left the store in anger to continue to berate us and call us liars, and just generally add to the caustic experience he had already subjected us to.

1
★☆☆☆☆

Yeah, this store seems good until you actually need service. Then it's Super Chad to the rescue to ruin everything! We tried to take advantage of their 100 Day Comfort Guarantee, but ended up leaving in frustration and slightly bruised after being subjected to the bullying and lying from the store manager, Chad. He even went so far as to call us at home hours after we left the store in anger to continue to berate us and call us liars, and just generally add to the caustic experience he had already subjected us to.

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A large variety and open stock . Many styles to choose from. Prices vary depending on what your needs are. Free delivery and set-up also. Friendly sales clerks.

PROS: Good sales always.
CONS: Sometimes what you want has to be ordered.

4
★★★★☆

A large variety and open stock . Many styles to choose from. Prices vary depending on what your needs are. Free delivery and set-up also. Friendly sales clerks.

PROS: Good sales always.
CONS: Sometimes what you want has to be ordered.

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