Upscale Mail

★★★☆☆
  • 2600 E Seltice Way Ste A

    Post Falls, ID 83854

    Map & Directions
  • 208-773-5249

Transportation & Storage

Transportation & Storage
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Upscale Mail has many services they offer and they are usually very competitive price-wise with other bigger chain copy/ office centers.

Their customer service is hit and miss however. Sometimes they are fast and efficient, other times they come across as disorganized and confused. Many times our company has done business with them and there is a problem on their end, they come across rather condescending rather than trying to "please the customer".

Overall, they usually beat the post office in customer service which isn't saying much since the local post office needs a few customer service lessons of their own.

They need to get better organized and consistent with their counter service as not all the folks there are giving great customer service.

Overall, depending on what you need, they can get the job done. Shipping costs are designed for profit so check around when shipping packages when you need things sent quickly!!

3
★★★☆☆

Upscale Mail has many services they offer and they are usually very competitive price-wise with other bigger chain copy/ office centers.

Their customer service is hit and miss however. Sometimes they are fast and efficient, other times they come across as disorganized and confused. Many times our company has done business with them and there is a problem on their end, they come across rather condescending rather than trying to "please the customer".

Overall, they usually beat the post office in customer service which isn't saying much since the local post office needs a few customer service lessons of their own.

They need to get better organized and consistent with their counter service as not all the folks there are giving great customer service.

Overall, depending on what you need, they can get the job done. Shipping costs are designed for profit so check around when shipping packages when you need things sent quickly!!

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I was on a tight schedule and popped in here to mail a simple package. Pre-packaged, all I needed was postage. I almost left because the wait was so long, and there was no acknowledgement that I had even entered the business after waiting for over 10 minutes in line. Next time I will trust my gut, and walk out. Counter help was condescending and rude. I will definitely go to the Post Office next time.

1
★☆☆☆☆

I was on a tight schedule and popped in here to mail a simple package. Pre-packaged, all I needed was postage. I almost left because the wait was so long, and there was no acknowledgement that I had even entered the business after waiting for over 10 minutes in line. Next time I will trust my gut, and walk out. Counter help was condescending and rude. I will definitely go to the Post Office next time.

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Upscale Mail is usually where I go when I have to send out large boxes and packages. They pack the items up for me and ship them off for a fair price. Great way to have peace of mind when shipping large items. Great service and friendly helpful staff each and every time!

4
★★★★☆

Upscale Mail is usually where I go when I have to send out large boxes and packages. They pack the items up for me and ship them off for a fair price. Great way to have peace of mind when shipping large items. Great service and friendly helpful staff each and every time!

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