Grover's Pay & Pack Electric

★☆☆☆☆
  • 5730 W Franklin Rd

    Boise, ID 83705

    Map & Directions
  • 208-342-6576

About Grover's Pay & Pack Electric

Details
Hours
Sun 9am-4:30pm, Mon-Fri 8am-7pm, Sat 8am-5:30pm

Home & Garden

Home & Garden
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I use to make Grover's my first stop for plumbing supplies, now they will be my last. October 2010, the company required my physical address in order to do a simple return. They refused to accept my PO Box mailing address when offered instead. The sales associate could not tell me why they needed my physical address and could not tell me how they plan to protect my private information once entered into their computer. I spent $926 on one invoice, paid cash, had my receipt... and just wanted to return one unopened item for $4.88, but they refused unless I told them where I sleep at night. I have no problem providing legal identification and a local PO Box for mailing purposes and my phone number, but to require customers to disclose their private residence without any assurance of protecting that information is WRONG and bad business. Lowe's and Home Depot don't hassle me for small cash returns like Grover's does.

1
★☆☆☆☆

I use to make Grover's my first stop for plumbing supplies, now they will be my last. October 2010, the company required my physical address in order to do a simple return. They refused to accept my PO Box mailing address when offered instead. The sales associate could not tell me why they needed my physical address and could not tell me how they plan to protect my private information once entered into their computer. I spent $926 on one invoice, paid cash, had my receipt... and just wanted to return one unopened item for $4.88, but they refused unless I told them where I sleep at night. I have no problem providing legal identification and a local PO Box for mailing purposes and my phone number, but to require customers to disclose their private residence without any assurance of protecting that information is WRONG and bad business. Lowe's and Home Depot don't hassle me for small cash returns like Grover's does.

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