Boise West Car Wash

★★☆☆☆

About Boise West Car Wash

Automotive

Automotive
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If you want to get your car washed from a place that calls you a liar and ruins your things, this is the place. I paid for their Interior Detail service-their top of the line cleaning service.

When I made the appointment, they told me the service would take about 4 hours. So I expected to pick the car up about 4 hours after I left it - about 2:00.

I called at 2:00, and they told me there was no way it could be done til 5:00. I reminded them that it was supposed to take 4 hours, and they denied it. Well, not really denied, they called me a liar to my face.

When I picked up the car, the owner of the store asked me if I had paid. I told him yes, because I did when I dropped it off. I went to my car, and he ran out after me. He told me the clerk from that morning couldn't remember me paying. I had to explain that it was another woman that helped me this morning. Luckily I had the receipt.

The Interior detail includes washing and treating the leather, but they didn't bother to do it. They hadn't even wiped the leather off. The funny thing is, that is the reason I wanted the service in the first place. It was horrible. I showed the owner, and he had the detail guy finish it up.

The owner apologized and said the guy working on my car was new.

As I drove off, I decided to turn on my radio. I do that sometimes - listen to my radio. It wouldn't work. They had ruined it by getting it wet when it was turned on. Is it just me? Am I the only person who would know that electronics are not supposed to get wet? They called me a liar again and swore there was no way to prove that they ruined it. Then they said that the new guy had been there for 9 years and he would never do such a thing. I don't actually think they have been in business for 9 years. I could be wrong, but I think that lot was a wheat field 9 years ago. And the new guy would have been 3.

I tried to explain some things to them, and they actually said, "I DON'T CARE!"

PROS: NONE
CONS: Call customers liars, ruin your things

1
★☆☆☆☆

If you want to get your car washed from a place that calls you a liar and ruins your things, this is the place. I paid for their Interior Detail service-their top of the line cleaning service.

When I made the appointment, they told me the service would take about 4 hours. So I expected to pick the car up about 4 hours after I left it - about 2:00.

I called at 2:00, and they told me there was no way it could be done til 5:00. I reminded them that it was supposed to take 4 hours, and they denied it. Well, not really denied, they called me a liar to my face.

When I picked up the car, the owner of the store asked me if I had paid. I told him yes, because I did when I dropped it off. I went to my car, and he ran out after me. He told me the clerk from that morning couldn't remember me paying. I had to explain that it was another woman that helped me this morning. Luckily I had the receipt.

The Interior detail includes washing and treating the leather, but they didn't bother to do it. They hadn't even wiped the leather off. The funny thing is, that is the reason I wanted the service in the first place. It was horrible. I showed the owner, and he had the detail guy finish it up.

The owner apologized and said the guy working on my car was new.

As I drove off, I decided to turn on my radio. I do that sometimes - listen to my radio. It wouldn't work. They had ruined it by getting it wet when it was turned on. Is it just me? Am I the only person who would know that electronics are not supposed to get wet? They called me a liar again and swore there was no way to prove that they ruined it. Then they said that the new guy had been there for 9 years and he would never do such a thing. I don't actually think they have been in business for 9 years. I could be wrong, but I think that lot was a wheat field 9 years ago. And the new guy would have been 3.

I tried to explain some things to them, and they actually said, "I DON'T CARE!"

PROS: NONE
CONS: Call customers liars, ruin your things

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I still can't believe that a company can be so successful at filling all of its job openings with equally horrible people. I can't imagine getting treated worse in any situation.

I went to this store to help a friend drop off a car. The friend had an appointment, and it still took 10 minutes to drop off the keys. First, I couldn't find anywhere to park, so I parked in a clear spot in front of the door. All the while, I was thinking, they would appreciate my presence as a potential customer. I went inside and witnessed something I can't describe. But I will try. My friend was just dropping off her keys, and the woman at the counter acted like it was the most important transaction of her life. It took what seemed all day to write my friend's name down. THEN, she asked if my friend wanted to pay now or later, and it didn't matter. And then she explained more of this for a few more minutes.

I started pacing. I couldn't take it. Soon, some guy dressed as a high school kid walked up to me and asked me if that car outside was mine. I said yes, thinking he was going to try to sell me a detail job or something. But no. He told me to get my car out of the way because another car was coming out. I said, where am I supposed to park? He actually told me to park in a handicapped spot. Yes. And I am fully able bodied. I promise.

I got in my car and moved it to a place where I thought I would be safe. 10 minutes later, my friend finally came out.

This is not the end of the story. When I got to work with my friend, I said these exact words, "I bet they break something." I was thinking they would break a screw cap or something. No. They ruined a lot more than that. They destroyed the car and then refused to fix it.

My advice: Stay away from this place.

PROS: none
CONS: all

1
★☆☆☆☆

I still can't believe that a company can be so successful at filling all of its job openings with equally horrible people. I can't imagine getting treated worse in any situation.

I went to this store to help a friend drop off a car. The friend had an appointment, and it still took 10 minutes to drop off the keys. First, I couldn't find anywhere to park, so I parked in a clear spot in front of the door. All the while, I was thinking, they would appreciate my presence as a potential customer. I went inside and witnessed something I can't describe. But I will try. My friend was just dropping off her keys, and the woman at the counter acted like it was the most important transaction of her life. It took what seemed all day to write my friend's name down. THEN, she asked if my friend wanted to pay now or later, and it didn't matter. And then she explained more of this for a few more minutes.

I started pacing. I couldn't take it. Soon, some guy dressed as a high school kid walked up to me and asked me if that car outside was mine. I said yes, thinking he was going to try to sell me a detail job or something. But no. He told me to get my car out of the way because another car was coming out. I said, where am I supposed to park? He actually told me to park in a handicapped spot. Yes. And I am fully able bodied. I promise.

I got in my car and moved it to a place where I thought I would be safe. 10 minutes later, my friend finally came out.

This is not the end of the story. When I got to work with my friend, I said these exact words, "I bet they break something." I was thinking they would break a screw cap or something. No. They ruined a lot more than that. They destroyed the car and then refused to fix it.

My advice: Stay away from this place.

PROS: none
CONS: all

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Boise West Car Wash did a pretty good job cleaning my car. The ouside was great but thought the inside could of had a little more in between the cracks cleaning done. They also frogot to roll my back window up all the way so when I went to put the carseat back in the car I got my pants all wet. The time that it took them to clean the car was nice though, only took about twenty minutes.

3
★★★☆☆

Boise West Car Wash did a pretty good job cleaning my car. The ouside was great but thought the inside could of had a little more in between the cracks cleaning done. They also frogot to roll my back window up all the way so when I went to put the carseat back in the car I got my pants all wet. The time that it took them to clean the car was nice though, only took about twenty minutes.

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