Ariva Skincare & Day Spa

★★★★☆
  • 3940 State Route 251Ste C7 Suite C-7, Peru Mall

    Peru, IL 61354

    Map & Directions
  • 815-220-1486

About Ariva Skincare & Day Spa

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Details
Hours
Sun 11am-6pm, Mon-Sat 10am-9pm
4.0 3
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I'm having a terrible experience because I made the mistake of ordering from them online. Don't be fooled by the good prices, no shipping fees and cute lil coupons and samples they send you. You'd THINK this means they have great customer service but you'd be highly mistaken.

What they don't tell you is that they advertise products on their site that they don't even have in stock. To keep a long story short, I ordered one of those products only to find out that it's been backordered and they didn't even get it from their vendor. (If you knew you didnt have it, why leave it up on your site so people can buy it?) Then when I asked for a refund they still havent given me one. They ended up sending me 4 bottles of freaking SHAMPOO instead of the refund that I asked for. I'm still waiting on my refund that they "claim" they credited to my account. They said it takese 2-3 days to show up on your account, so why is it nearly a week later and nothing has shown on my account? I even called my bank and they havent heard anything. Ariva.com is a bunch of con artists, liars and theives. At least that's how they come off with their horrible customer service. Seriously, it does not take THAT long to issue a refund. It's like they're doing everything they can to BS me and keep my money. I don't like that at all. They should have just done the honest thing from the get go and we wouldnt have all this drama.

1
★☆☆☆☆

I'm having a terrible experience because I made the mistake of ordering from them online. Don't be fooled by the good prices, no shipping fees and cute lil coupons and samples they send you. You'd THINK this means they have great customer service but you'd be highly mistaken.

What they don't tell you is that they advertise products on their site that they don't even have in stock. To keep a long story short, I ordered one of those products only to find out that it's been backordered and they didn't even get it from their vendor. (If you knew you didnt have it, why leave it up on your site so people can buy it?) Then when I asked for a refund they still havent given me one. They ended up sending me 4 bottles of freaking SHAMPOO instead of the refund that I asked for. I'm still waiting on my refund that they "claim" they credited to my account. They said it takese 2-3 days to show up on your account, so why is it nearly a week later and nothing has shown on my account? I even called my bank and they havent heard anything. Ariva.com is a bunch of con artists, liars and theives. At least that's how they come off with their horrible customer service. Seriously, it does not take THAT long to issue a refund. It's like they're doing everything they can to BS me and keep my money. I don't like that at all. They should have just done the honest thing from the get go and we wouldnt have all this drama.

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I had a horrible experience with this company and I want to warn anyone who might be thinking of ordering from them. Trust me, you DONT want to go down this road lol.

It all started when I ordered 2 hair care products. About a week and

3
★★★★★

I had a horrible experience with this company and I want to warn anyone who might be thinking of ordering from them. Trust me, you DONT want to go down this road lol.

It all started when I ordered 2 hair care products. About a week and

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I love Ariva it's the only place I can find my bare minerals locally and they are always friendly and ready to serve you. They make returns easy if a color don't work for you. This store is a keeper.

5
★★★★★

I love Ariva it's the only place I can find my bare minerals locally and they are always friendly and ready to serve you. They make returns easy if a color don't work for you. This store is a keeper.

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