Spine & Orthopaedic Surgery

★☆☆☆☆

About Spine & Orthopaedic Surgery

Health & Medical

Health & Medical
More choices in Chicago:
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Theodore J. Fisher, MD

10 East Ontario Chicago, IL

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Fullerton Drake Medical Ctr

3518 W Fullerton Ave Chicago, IL

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I had scheduled an appointment with WebMD and they called and scheduled the appointment very promptly. I went in for a noon appointments, filled out the paperwork and sat there. I sat there for an hour in the private part of the hospital and when I asked after a half hour, the receptionist mentioned a canned response that the docter takes more time with people who have recently had surgery. Figuring this happens often and she had a canned reply, I gave it another 30 minutes, when I asked again what was taking so long and she mentioned she only worked their and I should call the office to complain. I called the office to complain and the receptionist there thought it would be ok to sya nearly nothing and hung up the phone.

So an hour and a half wasted with travel time and no reply to what was taking so long. There are a number of Ortho docs in the Chicago area, I would find one that has better service and people that can actually help when you ask a question. I will for sure not be going back and will be sending an email to that office to express my complaint with hopefully a better reply!

Why schedule an appointment for noon if you can expect not to be served within an hour?

1
★☆☆☆☆

I had scheduled an appointment with WebMD and they called and scheduled the appointment very promptly. I went in for a noon appointments, filled out the paperwork and sat there. I sat there for an hour in the private part of the hospital and when I asked after a half hour, the receptionist mentioned a canned response that the docter takes more time with people who have recently had surgery. Figuring this happens often and she had a canned reply, I gave it another 30 minutes, when I asked again what was taking so long and she mentioned she only worked their and I should call the office to complain. I called the office to complain and the receptionist there thought it would be ok to sya nearly nothing and hung up the phone.

So an hour and a half wasted with travel time and no reply to what was taking so long. There are a number of Ortho docs in the Chicago area, I would find one that has better service and people that can actually help when you ask a question. I will for sure not be going back and will be sending an email to that office to express my complaint with hopefully a better reply!

Why schedule an appointment for noon if you can expect not to be served within an hour?

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