Hawkinson Tile & Marble Inc

★★★★☆
  • 149 Seegers Ave

    Elk Grove Vlg, IL 60007

    Map & Directions
  • 847-228-6222

About Hawkinson Tile & Marble Inc

Hours
M-F 7:30 am- 5:00 pm/ Sat 9 am-12pm

Home & Garden

Home & Garden
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This was a reveiw on Angie's List from a satisfied customer.\r
\r
Review Date: July 04, 2013 \r
Company Name: Hawkinson Tile& Marble\r
Category: Ceramic Tile\r
Services Performed: Yes\r
* More Weight is given to a review where work has

3
★★★★★

This was a reveiw on Angie's List from a satisfied customer.\r
\r
Review Date: July 04, 2013 \r
Company Name: Hawkinson Tile& Marble\r
Category: Ceramic Tile\r
Services Performed: Yes\r
* More Weight is given to a review where work has

.

I've never attempted writing a review online about any services before. But after my experience with Hawkinson Tile, especially Rob Gerlich, I thought I should take some time to write a review . I'm a first time home owner who recently

3
★★★★★

I've never attempted writing a review online about any services before. But after my experience with Hawkinson Tile, especially Rob Gerlich, I thought I should take some time to write a review . I'm a first time home owner who recently

.

do not let reviews fool you, all were done by an employee or friends of the company.

0
★☆☆☆☆

do not let reviews fool you, all were done by an employee or friends of the company.

Pros: fake

Cons: faker

.

DO NOT BE FOOLED FUTURE CUSTOMERS. This place is rotten and run by a woman without any comprehension on how a real business should run. Donna Hawkinson (wife and owner) - whom I worked with came across as very pushy, conceded, and is a slave driver to her workers. It was her way or no way. Hellooo I am the customer. She provided us with several drawings that had absolutely no detail on what we originally discussed. Rob on the other hand was very courteous and apologetic. In fact he was the one who created the drawings not her as per her specs not mine! I am very disgusted with this place. Family oriented, not one bit. Customer service - not provided by owners. Lacking, lacking, lacking. AVOID THIS PLACE!

0
★☆☆☆☆

DO NOT BE FOOLED FUTURE CUSTOMERS. This place is rotten and run by a woman without any comprehension on how a real business should run. Donna Hawkinson (wife and owner) - whom I worked with came across as very pushy, conceded, and is a slave driver to her workers. It was her way or no way. Hellooo I am the customer. She provided us with several drawings that had absolutely no detail on what we originally discussed. Rob on the other hand was very courteous and apologetic. In fact he was the one who created the drawings not her as per her specs not mine! I am very disgusted with this place. Family oriented, not one bit. Customer service - not provided by owners. Lacking, lacking, lacking. AVOID THIS PLACE!

Cons: LACKING PROFESSIONALISM AND CUSTOMER SERVICE

.

Always good service - Tom, Donna and Rob are great people, we've gotten to not only love their tile but them as well. Another favorite of ours!

2
★★★★★

Always good service - Tom, Donna and Rob are great people, we've gotten to not only love their tile but them as well. Another favorite of ours!

Pros: Smart designers, great service!

.

I am a homeowner who recently purchased tile and marble for my rec room, laundry, music room,foyer, kitchen and new bath from Hawkinson's tile. They were so helpful and had such great ideas. I had them do the complete design. Now people walk into my home and say "WOW".Thank you Hawkinson's Tile. Your terrific !!!

2
★★★★★

I am a homeowner who recently purchased tile and marble for my rec room, laundry, music room,foyer, kitchen and new bath from Hawkinson's tile. They were so helpful and had such great ideas. I had them do the complete design. Now people walk into my home and say "WOW".Thank you Hawkinson's Tile. Your terrific !!!

Pros: Everything was in stock and ready when job began.

Cons: None

.

I was happy to have come across Hawkinson. They were very patient with my wife and I. They have a wonderful selection and very good prices. They also took time to share some great ideas for our project. I must say,the only negative revue they had was not reflective of our experience with some very nice people.

2
★★★★★

I was happy to have come across Hawkinson. They were very patient with my wife and I. They have a wonderful selection and very good prices. They also took time to share some great ideas for our project. I must say,the only negative revue they had was not reflective of our experience with some very nice people.

.

Hawkinson Tile & Marble is the best tile supplier/designer in the area. I send all of my customers in there. My customers build anything from a small remod to multi million dollar custom homes and Hawkinson's treats them all with great customer service. The staff is very friendly and knowledgaeble. I love going there - no matter how my day is going, whenever I leave Hawkinson's I have a smile on my face. Hawkinson has a great selection and prices. Their design services are exceptional. They design the most beautiful floors, bathrooms, kitchens, etc. I have never had anyone complain about Hawkinson Tile and Marble. I buy all of my supplies there and wouldn't go anywhere else. No matter how big or small you project is, you need to go to Hawkinson Tile and Marble, do waste your time going anywhere else!

2
★★★★★

Hawkinson Tile & Marble is the best tile supplier/designer in the area. I send all of my customers in there. My customers build anything from a small remod to multi million dollar custom homes and Hawkinson's treats them all with great customer service. The staff is very friendly and knowledgaeble. I love going there - no matter how my day is going, whenever I leave Hawkinson's I have a smile on my face. Hawkinson has a great selection and prices. Their design services are exceptional. They design the most beautiful floors, bathrooms, kitchens, etc. I have never had anyone complain about Hawkinson Tile and Marble. I buy all of my supplies there and wouldn't go anywhere else. No matter how big or small you project is, you need to go to Hawkinson Tile and Marble, do waste your time going anywhere else!

Pros: Selection, Price, Design Service, Staff

Cons: None

.

I have been doing business with Hawkinson Tile & Marble for over 15 years and have been sending my customers in to Hawkinsons just as long. They are a great place to send my customers. The staff is very knowledgable and friendly and always helpful with selecting materials and design. There prices on tile, underlayments, grout and other essentials are more than competitive. When I send my employes into pick up materials they always have my order ready, as not to waste my time. I special order materials all the time with great results. Hawkinson Tile & Marble gets 2 big Thumbs Up from myself, my company and my customers. Would highly recommend Hawkinson Tile & Marble to anyone!

2
★★★★★

I have been doing business with Hawkinson Tile & Marble for over 15 years and have been sending my customers in to Hawkinsons just as long. They are a great place to send my customers. The staff is very knowledgable and friendly and always helpful with selecting materials and design. There prices on tile, underlayments, grout and other essentials are more than competitive. When I send my employes into pick up materials they always have my order ready, as not to waste my time. I special order materials all the time with great results. Hawkinson Tile & Marble gets 2 big Thumbs Up from myself, my company and my customers. Would highly recommend Hawkinson Tile & Marble to anyone!

Pros: Selection,prices and customer service

Cons: none

.

I can't say enough about Hawkinson Tile & Marble. My husband and I decided to remodel our bathroom and bought tile from Hawkinson - from the moment we set foot in their showroom, we were impressed with their selection/quality and price but most of all, their customer service! Extremely helpful and friedly. For anyone who is looking to remodel your kitchen and/or bathroom, Hawkinson is the place you want to go!

2
★★★★★

I can't say enough about Hawkinson Tile & Marble. My husband and I decided to remodel our bathroom and bought tile from Hawkinson - from the moment we set foot in their showroom, we were impressed with their selection/quality and price but most of all, their customer service! Extremely helpful and friedly. For anyone who is looking to remodel your kitchen and/or bathroom, Hawkinson is the place you want to go!

Pros: great selection, quality, and customer oriented

Cons: none

.

I am not a contractor, just a homeowner who is very involved in the remodeling of her home. I have purchased tile from Hawkinson Tile for both my kitchens and bathrooms in my last 3 homes. I cannot say enough great things about the owners and staff @ Hawkinson Tile. The owners really take a hands on approach and are so friendly and personable. They gave me some excellent design ideas. They really pay special attention to every last little detail; giving me both pros and cons of certain products and their application. The selection of tile was unbelievable. Sometimes it made it very hard for me to decide what option I wanted to go with. My projects are probably small potatoes compared to what they get from contractors, but they always made me feel like mine was special to them. Competitive pricing, friendly customer service, vast selection of tile, design expertise.....all of these things will definitely keep me coming back!

2
★★★★★

I am not a contractor, just a homeowner who is very involved in the remodeling of her home. I have purchased tile from Hawkinson Tile for both my kitchens and bathrooms in my last 3 homes. I cannot say enough great things about the owners and staff @ Hawkinson Tile. The owners really take a hands on approach and are so friendly and personable. They gave me some excellent design ideas. They really pay special attention to every last little detail; giving me both pros and cons of certain products and their application. The selection of tile was unbelievable. Sometimes it made it very hard for me to decide what option I wanted to go with. My projects are probably small potatoes compared to what they get from contractors, but they always made me feel like mine was special to them. Competitive pricing, friendly customer service, vast selection of tile, design expertise.....all of these things will definitely keep me coming back!

.

I was remodeling my bathroom and needed tile, at first I purchased my tile from Century Tile in Itasca, however because of their rudeness I returned everything and by friends recommendation went to Hawkinson Tile what a PLEASURE What a DIFFERENCE even thou my order was not substantial I was treated with courtesy and respect unlike Century Tile. THANK YOU SO MUCH!!

2
★★★★★

I was remodeling my bathroom and needed tile, at first I purchased my tile from Century Tile in Itasca, however because of their rudeness I returned everything and by friends recommendation went to Hawkinson Tile what a PLEASURE What a DIFFERENCE even thou my order was not substantial I was treated with courtesy and respect unlike Century Tile. THANK YOU SO MUCH!!

Pros: Great selection

Cons: none

.

I recently built a custom home in the Kildeer area. My husband and I were thrilled when we discovered Hawkinson Tile and Marble in Elk Grove was the supplier for our tile because we had dealt with them in the past with several remodeling projects and always had great experiences plus our projects turned out amazing each time. Needless to say my home is beautiful and the tile is one of the highlights!
The sales staff at Hawkinson was so helpful and there selection is exceptional, there ideas made my home better then I thought it could be, everyone that comes to my house comments on the tile, and I proudly give them Hawkinson phone number.
Its no wonder Hawkinson wins awards for there designs every year. This company just has it right!
"The designer showroom" "The profesional sales staff" "A great selection" and a friendly atmosphere.
These days its nice to work with a company that has old fashion values, WHAT A PLEASURE!
This family run business is a breath of fresh air.

2
★★★★★

I recently built a custom home in the Kildeer area. My husband and I were thrilled when we discovered Hawkinson Tile and Marble in Elk Grove was the supplier for our tile because we had dealt with them in the past with several remodeling projects and always had great experiences plus our projects turned out amazing each time. Needless to say my home is beautiful and the tile is one of the highlights!
The sales staff at Hawkinson was so helpful and there selection is exceptional, there ideas made my home better then I thought it could be, everyone that comes to my house comments on the tile, and I proudly give them Hawkinson phone number.
Its no wonder Hawkinson wins awards for there designs every year. This company just has it right!
"The designer showroom" "The profesional sales staff" "A great selection" and a friendly atmosphere.
These days its nice to work with a company that has old fashion values, WHAT A PLEASURE!
This family run business is a breath of fresh air.

Pros: Designs

Cons: None

.

I have done business with Hawkinson Tile and Marble for many years and cannot believe that they could get a bad review. I work as a design consultant with a custom home builder and we use Hawkinson for ALL our tile and have never had one complaint about their customer service, in fact many of my clients tell me that the tile process went very smoothly and they are a pleasure to do business with. In my personal opinion their designing capibilities and professionalism are outstanding. I couldn't imagine sending my clients anywhere else. Hawkinson has a knowledgable sales staff with incredible designing ideas. I have dealt with the owners personally and they are very hands on with their company treating all of their clients with the utmost respect. I know I will do business with them for years to come and I highly recommend them to anyone who is looking to buy tile!!

2
★★★★★

I have done business with Hawkinson Tile and Marble for many years and cannot believe that they could get a bad review. I work as a design consultant with a custom home builder and we use Hawkinson for ALL our tile and have never had one complaint about their customer service, in fact many of my clients tell me that the tile process went very smoothly and they are a pleasure to do business with. In my personal opinion their designing capibilities and professionalism are outstanding. I couldn't imagine sending my clients anywhere else. Hawkinson has a knowledgable sales staff with incredible designing ideas. I have dealt with the owners personally and they are very hands on with their company treating all of their clients with the utmost respect. I know I will do business with them for years to come and I highly recommend them to anyone who is looking to buy tile!!

Pros: Great customer service, Very friendly.

Cons: none

.

I have been using this design center for my personnel needs and those of my clients for the last 10 years.. My experience with hawkinson tile and marble have been nothing short of a terrific and fun. The showroom is clean and well organized and the designers are friendly and helpful. They are very informative and are willing to take the time needed to make sure my clients are leaving knowing full well that they were given every option as well as the pros and cons to the selections given the application. There are always problems that arise with any remodeling or new construction project and they always kept me informed with delays or issues. I recently sent another client in there, which is why i am writing this... she went in to do one bath and was so satisfied with service and price she added another powder room and possibly next summer may have me back to do more.. I felt someone should hear about this company as they advertise little and are not a huge chain, my clients have raved that the service was impeccable and that the staff always made them feel like family.

2
★★★★★

I have been using this design center for my personnel needs and those of my clients for the last 10 years.. My experience with hawkinson tile and marble have been nothing short of a terrific and fun. The showroom is clean and well organized and the designers are friendly and helpful. They are very informative and are willing to take the time needed to make sure my clients are leaving knowing full well that they were given every option as well as the pros and cons to the selections given the application. There are always problems that arise with any remodeling or new construction project and they always kept me informed with delays or issues. I recently sent another client in there, which is why i am writing this... she went in to do one bath and was so satisfied with service and price she added another powder room and possibly next summer may have me back to do more.. I felt someone should hear about this company as they advertise little and are not a huge chain, my clients have raved that the service was impeccable and that the staff always made them feel like family.

Pros: knowledable

Cons: parking

.

My overall experience was the worst tile buying experience I've ever had. The owners are not customer friendly and not forthcoming. Their delivery dates were not met as promised and If your not happy with their service they tell you to go elsewhere. For a company that has been in business for over 20 years you would think they would be more customer oriented. Their attitude is that they could do no wrong and that the customer is always wrong. I've never had a business transaction conducted in such an immature fashion. This interaction occurred with the owners of the company! I was in shock and will never do business with Hawkinson Tile! In my opinion these people do not value their customers.

0
★☆☆☆☆

My overall experience was the worst tile buying experience I've ever had. The owners are not customer friendly and not forthcoming. Their delivery dates were not met as promised and If your not happy with their service they tell you to go elsewhere. For a company that has been in business for over 20 years you would think they would be more customer oriented. Their attitude is that they could do no wrong and that the customer is always wrong. I've never had a business transaction conducted in such an immature fashion. This interaction occurred with the owners of the company! I was in shock and will never do business with Hawkinson Tile! In my opinion these people do not value their customers.

Pros: None

Cons: Poor Customer Service

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