Car-X Tire & Auto

★☆☆☆☆
Complete local auto repair. Exceptional customer satisfaction.
  • 108 S Towanda Ave

    Normal, IL 61761-2199

    Cross street: Locally owned & operated - with a location near you!

    Map & Directions
  • 309-205-3016

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I took my car here because the tire went completely flat. My lug nuts were striped due to too much wear, and were difficult to remove. So the manager called NAPA in town and had them bring us some new lug nuts. This was without my permission. After waiting an HOUR for the stupid lug nuts to arrive, they slapped them on my car with the spare and tried to charge me 20 dollars. I understand that lug nuts cost money, but I wanted my TIRE FIXED, not new lug nuts. So I said, "you're going to charge me 20 dollars for new lug nuts." and he said yeah. So i told him to just take the new ones off so i could leave. he slams out of the door, and says "i asked you five Fuc*ing times if you wanted new lug nuts." He comes back in to tell me that my car is done and i ask him if treats all of his customers like this. his says no, just the ones that are jackasses. That's right, he called a customer a jackass. Not only was I unsatisfied with the service, but i was disrespected, and insulted. Never again will I go here. Don't make the same mistake I did.

Bottom line, terrible experience, Go somewhere else.

1
★☆☆☆☆

I took my car here because the tire went completely flat. My lug nuts were striped due to too much wear, and were difficult to remove. So the manager called NAPA in town and had them bring us some new lug nuts. This was without my permission. After waiting an HOUR for the stupid lug nuts to arrive, they slapped them on my car with the spare and tried to charge me 20 dollars. I understand that lug nuts cost money, but I wanted my TIRE FIXED, not new lug nuts. So I said, "you're going to charge me 20 dollars for new lug nuts." and he said yeah. So i told him to just take the new ones off so i could leave. he slams out of the door, and says "i asked you five Fuc*ing times if you wanted new lug nuts." He comes back in to tell me that my car is done and i ask him if treats all of his customers like this. his says no, just the ones that are jackasses. That's right, he called a customer a jackass. Not only was I unsatisfied with the service, but i was disrespected, and insulted. Never again will I go here. Don't make the same mistake I did.

Bottom line, terrible experience, Go somewhere else.

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Message from Car-X Tire & Auto

Locally owned and operated, Car-X Tire and Auto is just around the corner. For service you can trust, from parts and labor to quality assurance, your car is in good hands. And so are you. We guarantee it. With more than 145 locations across the U.S., Car-X is known for one thing - quality automotive service.. Brakes,Oil Change Service,Car Battery Store,Tires,Transmission Repair

Key Points

  • Complete local auto repair....
 

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