Horwitz Co Jewelers

My fiance and I were very excited to be getting married and were looking for a jeweler who would custom design a wedding band to fit with our engagement band. We took the ring in and provided a detailed drawing with specific instructions for Craig Horwitz. His attitude was less than enthusiastic and he appeared apathetic, yet we were blinded by our excitement. After giving away the ring to have the mold made, and being told that it would take one week to make the mold, we were left waiting for close to a month (no phone call to explain the delay; no returned calls after repeated inquiries).

The ring came back with the instructions we gave being neglected: the special gem was not included, the shape was incorrect, and Craig made it seem as if we had not explained what we wanted (when it was stated on the order form). We were disappointed, but not dismayed. We continued with the project, only to be repeatedly let down with delays and many unreturned phone calls.

After four months, we were fed up, but we gave the go ahead to make the ring as the wedding date drew closer. Although the metal work was better than their service, the over-all product was not what we had envisioned. We had specifically asked for it to be coated in Rhodium so as to look like white-gold for the wedding (as our budget prevented us from purchasing a brand new white-gold engagement ring), yet it came with no rhodium dip. The instructions were explicitly stated on the order envelope, but not followed. On top of this, the ring took so long to complete that my fiance was without a ring for all but a few weeks of our engagement.

I would highly recommend taking your business to someone who cares about their job, to someone who is interested in tailoring a ring to a customer's desires, budget, and vision. Craig Horwitz did not exude any passion for his job, nor did he seem to remember anything we communicated to him (let alone his own notes). We recommend avoiding this jeweler.

I went in 6 weeks ago to have my wedding rings appraised. I was told that I would receive the appraisal within 2 weeks. After 4 weeks went by I called and left 2 messages and neither was returned. I called and spoke to someone and left a personal message. I spoke with the owner and she promised me last week that the appraisal would be in the mail and to me in a week.

I have not received an appraisal though I paid for it. I am currently trying to get the charges removed from my credit card.

I had an excellent experience purchasing Jewelry at Horwitz. I worked with Craig Horwitz and he was very helpful in finding me exactly what I was looking for.

I considered buying on the internet, but found a need to see many diamonds at the same time. Horwitz pricing is eqaul or better than internet and I weas able to see many diamonds at the same time. Bought a 1.29 round and very happy with the custom mounting as well. G. Smyth, Chicago