David Nelson Exquisite Jewelry

★★★★☆
  • 1312 Jefferson St

    Joliet, IL 60435

    Map & Directions
  • 815-741-8741

About David Nelson Exquisite Jewelry

Hours
Mon-Fri 9:30am-5:30am ; Sat 9:30am-3pm ; Sun Closed

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Worst experience ever!! to start my wedding ring was purchased here, well a month ago the band got bent so my husband took it into have it fixed, well needless to say they had to re-band the ring the cost was only suppose to be $200, well a week later we went to pick up the ring and it was $250 to get it back and the ring no longer fits my finger.
At the same time my husband dropped off my wedding band to get fixed he also made another purchase, a new ring! well I was extremely excited I mean what girl isn't when they get jewelry from their husband well needless to say what an extreme disappointment!!! i had the ring 1 week and the top stone fell out so I took it back, they replaced the stone but I had to wait 2 weeks to get it back and I had to call them to find out if it was ready... well I had the ring 1 week and most of that time it sat in the black box that it came in as I do not wear my jewelry at home while I am cleaning and doing yard work. So I pulled the ring out of the box to wear it and it wasn't even on my hand for an hour when I noticed the same stone was MISSING AGAIN!!! So I went to the store to see what could be done about the missing stone and I explained to the lady behind the counter that this was the second time the stone went missing so she went to talk to Dave and let me say this the man was not the most pleasant person to deal with, just shy of basically telling me that the stones in the ring were junk and that it was pretty much my fault that the stone fell out. So now I pretty much have a ring that I can not wear for fear of the stones falling out and a jewelry store that doesn't stand behind its work guess thats the kind of services you get when you spend $3000 on jewelry at places like this. next time I think I will stick to the chain stores and buy something that I will get a guarantee with!!!

and needless to say I was not happy with the solution to this issue either, in fact Dave was more worried about his profit and reputation than making sure his customer was satisfied with the custom work he does. well Dave this is one customer who was extremely disappointed in the service you provided.

1
★☆☆☆☆

Worst experience ever!! to start my wedding ring was purchased here, well a month ago the band got bent so my husband took it into have it fixed, well needless to say they had to re-band the ring the cost was only suppose to be $200, well a week later we went to pick up the ring and it was $250 to get it back and the ring no longer fits my finger.
At the same time my husband dropped off my wedding band to get fixed he also made another purchase, a new ring! well I was extremely excited I mean what girl isn't when they get jewelry from their husband well needless to say what an extreme disappointment!!! i had the ring 1 week and the top stone fell out so I took it back, they replaced the stone but I had to wait 2 weeks to get it back and I had to call them to find out if it was ready... well I had the ring 1 week and most of that time it sat in the black box that it came in as I do not wear my jewelry at home while I am cleaning and doing yard work. So I pulled the ring out of the box to wear it and it wasn't even on my hand for an hour when I noticed the same stone was MISSING AGAIN!!! So I went to the store to see what could be done about the missing stone and I explained to the lady behind the counter that this was the second time the stone went missing so she went to talk to Dave and let me say this the man was not the most pleasant person to deal with, just shy of basically telling me that the stones in the ring were junk and that it was pretty much my fault that the stone fell out. So now I pretty much have a ring that I can not wear for fear of the stones falling out and a jewelry store that doesn't stand behind its work guess thats the kind of services you get when you spend $3000 on jewelry at places like this. next time I think I will stick to the chain stores and buy something that I will get a guarantee with!!!

and needless to say I was not happy with the solution to this issue either, in fact Dave was more worried about his profit and reputation than making sure his customer was satisfied with the custom work he does. well Dave this is one customer who was extremely disappointed in the service you provided.

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I'm sorry to have to report this. I find myself being very upset and angry with this company. About 3 weeks ago, I dropped off two real gold chains to be fixed due to the connector piece being broken off on both chains. When I arrived to pick up the chains both chains appeared to be fixed. I noticed the thicker chain that belong to my grandmother appeared lighter. I took bother chains on friday Aug 03 2012. Returned the thicker chain to my grandmother and she immediately told me this was not her chain, she ask me to return back to the store and talk with them about this. At this point we believed the chain was switch accidently. After calling the store with my grandmother on the line and speaking with a young woman who then transferred the call to Elizebet who I believe is David's wife, She informed me that she had to talk the matter over with David Nelson and that he would give me a call back the following day. Well, Time now as went by and I have not hear anything and no efforts so far to ressolve this matter about the chain that was switched. The chain They switch is not as good quality of the chain that we dropped off at their store for service. The chain diamond cut and layered on chain is different. I'm still in shock that this has happen to us. We have used other stores and never had a problem like this. Due to the owner David Nelson and wife Elizebet lack of efforts in getting back to me about this matter. We are now convienced that this act has been done intentionly. After seeing this other persons review about their (switch jewelry) and what has happen to us, I do plan to report it to all social sources and BBB. I'm sadden to hear about other people that this has happen to as well.
David Nelson Jewelry
1312 West Jefferson Street
Joliet, IL 60436
ph: 815-741-8741

1
★☆☆☆☆

I'm sorry to have to report this. I find myself being very upset and angry with this company. About 3 weeks ago, I dropped off two real gold chains to be fixed due to the connector piece being broken off on both chains. When I arrived to pick up the chains both chains appeared to be fixed. I noticed the thicker chain that belong to my grandmother appeared lighter. I took bother chains on friday Aug 03 2012. Returned the thicker chain to my grandmother and she immediately told me this was not her chain, she ask me to return back to the store and talk with them about this. At this point we believed the chain was switch accidently. After calling the store with my grandmother on the line and speaking with a young woman who then transferred the call to Elizebet who I believe is David's wife, She informed me that she had to talk the matter over with David Nelson and that he would give me a call back the following day. Well, Time now as went by and I have not hear anything and no efforts so far to ressolve this matter about the chain that was switched. The chain They switch is not as good quality of the chain that we dropped off at their store for service. The chain diamond cut and layered on chain is different. I'm still in shock that this has happen to us. We have used other stores and never had a problem like this. Due to the owner David Nelson and wife Elizebet lack of efforts in getting back to me about this matter. We are now convienced that this act has been done intentionly. After seeing this other persons review about their (switch jewelry) and what has happen to us, I do plan to report it to all social sources and BBB. I'm sadden to hear about other people that this has happen to as well.
David Nelson Jewelry
1312 West Jefferson Street
Joliet, IL 60436
ph: 815-741-8741

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really my Mother had David Nelson Exquisite Jewelry appraise a ring and I had a jewelry loupe and know alot about precious stones and many of us in the room carefully studied the stone, and we know the ring came back with a different stone-very cheap look a like. The ring was a gift to her from a very wealthy person and I know that person would not own a glass ring. If it was glass why would they take and keep it to appraise it, a good jeweler would know instantly wouldnt he?

1
★☆☆☆☆

really my Mother had David Nelson Exquisite Jewelry appraise a ring and I had a jewelry loupe and know alot about precious stones and many of us in the room carefully studied the stone, and we know the ring came back with a different stone-very cheap look a like. The ring was a gift to her from a very wealthy person and I know that person would not own a glass ring. If it was glass why would they take and keep it to appraise it, a good jeweler would know instantly wouldnt he?

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Don't Even Think About Going Elsewhere! 5 stars for sure! Top notch personalized service. I could not have had a better experience with David Nelson & his wonderful staff. When I first went in, David devoted about an hour of his time in teaching my fiancee & I about diamonds and what to look for and then showed me how my wonderful Hearts on Fire Diamond compares to other diamonds. When we returned several months later to make another purchase for my husbands wedding ring, we told David exactly what we wanted and he went out of his way to personally design & customize it. David Nelson is very professional and courteous. I will buy all future items & have all my repairs done at his store as I trust David Nelson with all his knowledge & reputable years of experience.

2
★★★★★

Don't Even Think About Going Elsewhere! 5 stars for sure! Top notch personalized service. I could not have had a better experience with David Nelson & his wonderful staff. When I first went in, David devoted about an hour of his time in teaching my fiancee & I about diamonds and what to look for and then showed me how my wonderful Hearts on Fire Diamond compares to other diamonds. When we returned several months later to make another purchase for my husbands wedding ring, we told David exactly what we wanted and he went out of his way to personally design & customize it. David Nelson is very professional and courteous. I will buy all future items & have all my repairs done at his store as I trust David Nelson with all his knowledge & reputable years of experience.

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Beautiful Diamonds!
I just bought Hearts on Fire diamond earrings and they're gorgeous. I've had so many compliments. David will show you exactly what his diamonds look like inside. My earrings were a perfect design.
Stop by and check them out! It's fun trying them on.

5
★★★★★

Beautiful Diamonds!
I just bought Hearts on Fire diamond earrings and they're gorgeous. I've had so many compliments. David will show you exactly what his diamonds look like inside. My earrings were a perfect design.
Stop by and check them out! It's fun trying them on.

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Excellent help for repairs, great selection of jewelry and the such! Always nice and speedy help from David and his staff!! Good parking and easy to find on Jefferson.

5
★★★★★

Excellent help for repairs, great selection of jewelry and the such! Always nice and speedy help from David and his staff!! Good parking and easy to find on Jefferson.

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David himself is such a nice person. His employees are so nice and friendly and lets not forget helpful. I've bought some nice jewelry there and I've also had some jewelry repaired there. They do a great job repairing damaged jewelry.

5
★★★★★

David himself is such a nice person. His employees are so nice and friendly and lets not forget helpful. I've bought some nice jewelry there and I've also had some jewelry repaired there. They do a great job repairing damaged jewelry.

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I have always gone to David's for my jewelry repair needs and they are very pleasant people to deal with and they do a fine job on repairing jewelry in a short period of time. One time I needed a ring sized a few days prior to my wedding and they did it the next day and I had the ring in time. They are truely wonderful and great wit jewelry.

5
★★★★★

I have always gone to David's for my jewelry repair needs and they are very pleasant people to deal with and they do a fine job on repairing jewelry in a short period of time. One time I needed a ring sized a few days prior to my wedding and they did it the next day and I had the ring in time. They are truely wonderful and great wit jewelry.

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