Broadway Shoe Repair

★★★☆☆

About Broadway Shoe Repair

Personal Services

Personal Services
More choices in Chicago:
Resultset_next

Leather Solution

6612 W Irving Park Rd Chicago, IL

Resultset_next

Tailorite Complete Clothing

8459 S Cottage Grove Ave Chicago, IL

3.0 2
Hi! Sign in to let us know how Broadway Shoe Repair was?
Write a Review
.

Have a pair of much loved shoes destroyed by the winter salt or the insidious gaps between the Chicago sidewalks? Dan is the guy to snatch those shoes back from the jaws of death. His name is mentioned in the literally well-heeled circles as a genius and a gem. I personally call him "The Shoe Whisperer." Five star operation. ps, cash only

5
★★★★★

Have a pair of much loved shoes destroyed by the winter salt or the insidious gaps between the Chicago sidewalks? Dan is the guy to snatch those shoes back from the jaws of death. His name is mentioned in the literally well-heeled circles as a genius and a gem. I personally call him "The Shoe Whisperer." Five star operation. ps, cash only

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If I had the option, I wouldn't even give it one star. I am not commenting on the craftsmanship or price (both were fine) but on the customer service.

I tried several times to pick up 2 pairs of heels that needed a new heel tip. The first time I went to pick it up I got a lecture because I didn't have the yellow ticket with me (I thought that they might just be able to find my shoes by name but I was rudely informed that they don't have the time of day to look for my shoes). I come back a week later (with ticket in tow) and try to pay with credit card. The wife of the store owner was there and she told me that they don't take credit cards (no where in the store does it say that! Nor did they tell me when I dropped them off or tried to pick them up!)

After a quick trip to an ATM I'm back in the store. The woman becomes irate with me because I am so annoyed about the hassle of trying to get my shoes. She calls me a bi**h and starts wondering how I was ever raised blah blah blah. We begin a screaming match where she is lecturing me and I just keep demanding my change. It gets so heated that I threaten to call the cops, where she proceeds to yell at me and tells me to use her phone and call the cops while she waits. After demanding one last time for my change (and after she DROPS my shoes on the counter) I FINALLY get my change thrown at me and I leave the store.

HOWEVER, she CONTINUES to yell at me and actually FOLLOWS me out of the store cussing at me where I have to literally yell at her to leave me alone. The people who work there are rude and very unhelpful and I would NEVER recommend them to anyone. I have never encountered employees who hate their customers so much.

As a side note, there was another customer with a baby in the store and the woman didn't care one bit that she was cussing in front of the child. Really classy.

1
★☆☆☆☆

If I had the option, I wouldn't even give it one star. I am not commenting on the craftsmanship or price (both were fine) but on the customer service.

I tried several times to pick up 2 pairs of heels that needed a new heel tip. The first time I went to pick it up I got a lecture because I didn't have the yellow ticket with me (I thought that they might just be able to find my shoes by name but I was rudely informed that they don't have the time of day to look for my shoes). I come back a week later (with ticket in tow) and try to pay with credit card. The wife of the store owner was there and she told me that they don't take credit cards (no where in the store does it say that! Nor did they tell me when I dropped them off or tried to pick them up!)

After a quick trip to an ATM I'm back in the store. The woman becomes irate with me because I am so annoyed about the hassle of trying to get my shoes. She calls me a bi**h and starts wondering how I was ever raised blah blah blah. We begin a screaming match where she is lecturing me and I just keep demanding my change. It gets so heated that I threaten to call the cops, where she proceeds to yell at me and tells me to use her phone and call the cops while she waits. After demanding one last time for my change (and after she DROPS my shoes on the counter) I FINALLY get my change thrown at me and I leave the store.

HOWEVER, she CONTINUES to yell at me and actually FOLLOWS me out of the store cussing at me where I have to literally yell at her to leave me alone. The people who work there are rude and very unhelpful and I would NEVER recommend them to anyone. I have never encountered employees who hate their customers so much.

As a side note, there was another customer with a baby in the store and the woman didn't care one bit that she was cussing in front of the child. Really classy.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used Broadway Shoe Repair, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review