One of the main differences between Lafayette Heating & Cooling and our competition is ?Focus.? We are focused on 100% customer satisfaction. Ongoing training in each specialized area of our business is key. Most companies do not arrange their company into specialized areas. Not only are specialized areas of expertise key to our organization, but the Company also focuses on making sure we match the right person to the right task. Our unprecedented growth is attributable to our philosophy of treating our customer as we want to be treated. It?s a simple philosophy that so many companies overlook or forget. Lafayette Heating & Cooling pledges to our customers in Lafayette and surrounding communities never to lose this focus. Lafayette Heating & Cooling opened its doors for business in June of 1997 with 5 employees, two vans, and no customer base. Since that time, the Company?s success has enabled expansion of its services and growth in size. The Company currently has 17 employees, 12 service vehicles, and a substantial residential, commercial, and industrial customer base. HVAC services offered since the inception of the Company, includes HVAC service diagnostics and repairs, HVAC proactive preventive maintenance, as well as installation of new equipment in existing homes and businesses. Mark Roberts founded Lafayette Heating & Cooling in 1996. His vision and philosophy for a successful business is simple. Lafayette Heating & Cooling's main focus is to serve its customer. The word ?service? is often over-used, and even misused. A lot of companies say ?service? but actually treat the customer as if it?s inconvenient to work for them. When Lafayette Heating & Cooling says ?WE?All SERVE YOU,? we mean it! Our belief is that customers should be treated as we would like to be treated when we are ?in their shoes.? As a customer of Lafayette Heating & Cooling, you will receive high quality service, professionalism and the work ethic you have come to expect as the hallmark of our Company. You can count on us to serve your needs fully! Roberts started the Company with his strong commitment to serving customers, which he developed through his career experiences in sales, marketing, and engineering in the residential and light commercial heating, ventilation & air conditioning areas. He also recognized that to set up a quality, service-oriented company, it is essential to employ top-notch, talented team members. By surrounding himself with top-quality team members, Roberts has realized his vision to provide quality service that is second to no one in the local market. Some of those top quality team members include: Mark Roberts, President and Commercial & Industrial Sales. Mark is a 22-year veteran to the industry. Mark?s primary duties are planning for the company, managing all managers, overseeing the sales department, all marketing, and engineering of mechanical systems for the commercial & industrial market. Mark works closely with all manufacturers of the equipment promoted by the Company. Randy Beaver, Vice President and Service Manager. When Randy joined the Company in December, 1997, he brought 26-years of experience in the residential, commercial, and industrial service areas. He is well respected in the industry. Randy is in charge of all service training, fleet management, safety program administration, supervision, and day-to-day operations of all service divisions. Dorline Harris, Customer Service Department Manager. Dorline is a 15-year veteran in the industry. Her main areas of focus are customer scheduling and customer satisfaction. She manages LHC?s dedicated dispatchers in her Department and oversees all service scheduling. Dorline is also responsible for Invoicing, time tracking, and auditing our preventative maintenance and service repair areas. Tom Meacham, Heating & Air Conditioning Installation Manager. Tom is a 26-year veteran to the industry. Tom?s primary position is to lead the installation depart
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