Hamm's Furniture

★★★★☆
  • 347 Court St

    Pekin, IL 61554

    Map & Directions
  • 309-346-0875

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4.0 1
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I bought a sofa from Hamm's to match a love seat I bought at Sherman's. See my Sherman's review for why I sought Hamm's out. I needed an England sofa and Hamm's sells England sofas.

The delivery was on time and went as expected.

This particular sofa reclined. After I had it for a couple of months, the recliner started tearing the fabric in a spot where it moves. This was a problem with the sofa itself, not something Hamm's did. They came out and sent it to a shop locally to have it fixed. It came back and about a month later it happened again. They sent it to England to have that whole section of the sofa replaced. It's functioned wonderfully since.

Hamm's worked these swaps within my schedule and was apologetic even though I knew it wasn't their fault. I got the sense that they genuinely care about customer satisfaction. I would definitely recommend Hamm's furniture. In my case, the item I ordered wasn't in the show room, so you may have to special order. In my opinion it's worth the wait knowing that they'll stand behind it once I've owned it a while.

4
★★★★☆

I bought a sofa from Hamm's to match a love seat I bought at Sherman's. See my Sherman's review for why I sought Hamm's out. I needed an England sofa and Hamm's sells England sofas.

The delivery was on time and went as expected.

This particular sofa reclined. After I had it for a couple of months, the recliner started tearing the fabric in a spot where it moves. This was a problem with the sofa itself, not something Hamm's did. They came out and sent it to a shop locally to have it fixed. It came back and about a month later it happened again. They sent it to England to have that whole section of the sofa replaced. It's functioned wonderfully since.

Hamm's worked these swaps within my schedule and was apologetic even though I knew it wasn't their fault. I got the sense that they genuinely care about customer satisfaction. I would definitely recommend Hamm's furniture. In my case, the item I ordered wasn't in the show room, so you may have to special order. In my opinion it's worth the wait knowing that they'll stand behind it once I've owned it a while.

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