The Home Depot

★★★☆☆
  • 2665 N Halsted Street

    Chicago, IL 60614

    Map & Directions
  • 773-472-7740

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
  • Household Appliances
Details
  • Shop Online
  • Grills
  • Household Fans
Hours
M-Sa 6am-9pm, Su 8am-8pm

Home & Garden

Home & Garden
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So I just called with a pretty simple question and I was completely shocked with the service that I was given. I am a Lincoln Park Home depot regular so I was expecting the usual positive, experience when I was transfered to this dick-wad tool who probably was one of the many 20-somethings that can usually be found hovering on a Sunday afternoon. I'm a pretty reasonable guy but my biggest pet peeve is being patronized. To add insult to injury i was patronized by some knucklehead child at home depot !!! With this said, I hopefully will have the opportunity to have a face to face meeting.I will gladly tell whomever it was I spoke with to f@#k off, get his thumb out of his ass and take a course in proper customer service practices.

0
★☆☆☆☆

So I just called with a pretty simple question and I was completely shocked with the service that I was given. I am a Lincoln Park Home depot regular so I was expecting the usual positive, experience when I was transfered to this dick-wad tool who probably was one of the many 20-somethings that can usually be found hovering on a Sunday afternoon. I'm a pretty reasonable guy but my biggest pet peeve is being patronized. To add insult to injury i was patronized by some knucklehead child at home depot !!! With this said, I hopefully will have the opportunity to have a face to face meeting.I will gladly tell whomever it was I spoke with to f@#k off, get his thumb out of his ass and take a course in proper customer service practices.

Pros: In store service is usually good

Cons: It seems there are more tools than just on the shelf

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After having a nightmare counter installation experience with A American Custom Flooring in Chicago, we hired Home Depot to complete the project. We worked with Dawn who was knowledgeable, sympathetic, and helpful. Home Depot contracted with Gerali Custom Design for our Corian installation, and they were fantastic! They had great customer service by returning our calls promptly, showing up to appointments on time, and following through on their promises. When they said the counter would be installed within 10 days after they measured & templated our condo, they met their own deadline! The person who measured and the two people who attended the installation were polite, respectful and careful with our belongings. We were very pleased. We also hired Home Depot to hook up our sink & faucet. That didn't go so well. Home Depot contracted with Plumb-In-Time Plumbing Services. Although I made the appointment for the hook up a full week ahead of time and although they said I was "all set," Plumb-In-Time did not show up for their appointment. When I called to see where they were because my husband was sitting at home waiting for them while he missed work, the girl was confused. She put me on hold; and when she came back, she told me that there was some confusion and that they weren't coming. After not having water in my kitchen for 7 weeks because of the nightmare with A American Custom Flooring, I thought I was going to have a heart attack. I canceled the order with Plumb-In-Time, called Home Depot who kindly refunded the money, and hired a maintenance guy from my high rise to install the sink & faucet for me. He took care of it that very day, and he charged much less money. I recommend Home Depot because they handled the situation well, but I don't recommend Plumb-In-Time unless you have time to waste and a lot of patience.

2
★★★★☆

After having a nightmare counter installation experience with A American Custom Flooring in Chicago, we hired Home Depot to complete the project. We worked with Dawn who was knowledgeable, sympathetic, and helpful. Home Depot contracted with Gerali Custom Design for our Corian installation, and they were fantastic! They had great customer service by returning our calls promptly, showing up to appointments on time, and following through on their promises. When they said the counter would be installed within 10 days after they measured & templated our condo, they met their own deadline! The person who measured and the two people who attended the installation were polite, respectful and careful with our belongings. We were very pleased. We also hired Home Depot to hook up our sink & faucet. That didn't go so well. Home Depot contracted with Plumb-In-Time Plumbing Services. Although I made the appointment for the hook up a full week ahead of time and although they said I was "all set," Plumb-In-Time did not show up for their appointment. When I called to see where they were because my husband was sitting at home waiting for them while he missed work, the girl was confused. She put me on hold; and when she came back, she told me that there was some confusion and that they weren't coming. After not having water in my kitchen for 7 weeks because of the nightmare with A American Custom Flooring, I thought I was going to have a heart attack. I canceled the order with Plumb-In-Time, called Home Depot who kindly refunded the money, and hired a maintenance guy from my high rise to install the sink & faucet for me. He took care of it that very day, and he charged much less money. I recommend Home Depot because they handled the situation well, but I don't recommend Plumb-In-Time unless you have time to waste and a lot of patience.

Pros: Great customer service & Corian partnership with Gerali Custom Design

Cons: Bad choice of a partnership with Plumb-In-Time Plumbing Services

Message from The Home Depot

The Lincoln Park Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Chicago, IL residents. Let us help with your project today!

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