Century Tile & Carpet

★★★★☆
  • 5719 W Diversey Ave

    Chicago, IL 60639

    Map & Directions
  • 773-622-6800

About Century Tile & Carpet

Hours
Mon. - Fri. 5am - 9pm;Sat. 8am - 6pm;Sun. 11am - 4pm

Home & Garden

Home & Garden
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4.0 5
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Two years ago, I bought ceramic tile flooring from this Century store for a bathroom renovation. Everything went smoothly.

Now I wanted to buy more of the same tile flooring for my kitchen renovation. Last Friday, I called the store and asked whether the tile was still available. The sales guy said he would have to call the supplier, but he would call me back.

He didn't. I waited until the next day, then called him again. He said, "Things got busy around here." Period. No apology. Of course, now that it was Saturday, he wouldn't be able to call the supplier until Monday, but he assured me he would call them and then call me on Monday to let me know whether I could get the same tile.

Monday has come and gone with no phone call from the store.

So I called another store, which was much more helpful--although they couldn't get the information for me because by the time I called them, the supplier's office was closed.

In this economy, is it possible that Century on Diversey is doing so amazingly well that they can afford to ignore a customer? A REPEAT customer? Apparently.

I won't be back.

0
★☆☆☆☆

Two years ago, I bought ceramic tile flooring from this Century store for a bathroom renovation. Everything went smoothly.

Now I wanted to buy more of the same tile flooring for my kitchen renovation. Last Friday, I called the store and asked whether the tile was still available. The sales guy said he would have to call the supplier, but he would call me back.

He didn't. I waited until the next day, then called him again. He said, "Things got busy around here." Period. No apology. Of course, now that it was Saturday, he wouldn't be able to call the supplier until Monday, but he assured me he would call them and then call me on Monday to let me know whether I could get the same tile.

Monday has come and gone with no phone call from the store.

So I called another store, which was much more helpful--although they couldn't get the information for me because by the time I called them, the supplier's office was closed.

In this economy, is it possible that Century on Diversey is doing so amazingly well that they can afford to ignore a customer? A REPEAT customer? Apparently.

I won't be back.

.

For Chicago flooring, I would recommend Century Tile to all of my friends and family. I recently made a purchase there and really felt like I was treated with some of the best customer service I have experienced in a long time! From the sales staff to the installation crews - I was impressed with my experience with Century Tile.

5
★★★★★

For Chicago flooring, I would recommend Century Tile to all of my friends and family. I recently made a purchase there and really felt like I was treated with some of the best customer service I have experienced in a long time! From the sales staff to the installation crews - I was impressed with my experience with Century Tile.

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Century Tile is a great source for Chicago flooring. The sales staff really cared about what I wanted and needed and got me the perfect floor for my downstairs. I will come back and see them when its time to remodel upstairs!

2
★★★★☆

Century Tile is a great source for Chicago flooring. The sales staff really cared about what I wanted and needed and got me the perfect floor for my downstairs. I will come back and see them when its time to remodel upstairs!

Pros: Found everything I needed all in one place for a good price

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I shopped for flooring in Chicago for over a month and visited many stores. Century Tile had a great staff and selection of products. I chose ceramic tile for my master bathroom and hardwood flooring for my family room. All in all a great experience.

5
★★★★★

I shopped for flooring in Chicago for over a month and visited many stores. Century Tile had a great staff and selection of products. I chose ceramic tile for my master bathroom and hardwood flooring for my family room. All in all a great experience.

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They helped me pick out fantastic porcelain tile for my kitchen. The installation went well and it looks great in my home.

2
★★★★★

They helped me pick out fantastic porcelain tile for my kitchen. The installation went well and it looks great in my home.

Pros: great selection, great service and prices

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