Douglas Automotive

★★★★☆
Crystal Lake auto repair.
  • 7218 Virginia Rd Ste B

    Crystal Lake, IL 60014

    Map & Directions
  • 815-356-0440

Automotive

Automotive
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4.0 3
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First I got a coolant flush and my thermostat done. When I got vehicle back my radiator and overflow tank were bone dry. I brought this to their attention and they admitted no fault and chalked it up to a "belch". OK, no big deal. Went to Auto Zone bought coolant and filled it up myself. Then a few moths later I had my intake done. After noticing my car was driving funny I cracked my hood and noticed my car was leaking fuel due improper installation of an O ring. The next day my check engine light went on and I brought it in. Once again they admitted no fault and didn't acknowledge the fuel leak. They said it was due to an oxygen sensor, but when I got my car back the fuel lead was magically gone. Well a couple weeks later I brought my car into my dealership and they informed me that my oxygen sensor was bad and they couldn't replace under my warranty because the one I had Douglas replace was faulty! My car ran like a dream until I brought it in to this place and now I'm going to trade it in because of all the bad work these guys did.

Jay - LITH

1
★☆☆☆☆

First I got a coolant flush and my thermostat done. When I got vehicle back my radiator and overflow tank were bone dry. I brought this to their attention and they admitted no fault and chalked it up to a "belch". OK, no big deal. Went to Auto Zone bought coolant and filled it up myself. Then a few moths later I had my intake done. After noticing my car was driving funny I cracked my hood and noticed my car was leaking fuel due improper installation of an O ring. The next day my check engine light went on and I brought it in. Once again they admitted no fault and didn't acknowledge the fuel leak. They said it was due to an oxygen sensor, but when I got my car back the fuel lead was magically gone. Well a couple weeks later I brought my car into my dealership and they informed me that my oxygen sensor was bad and they couldn't replace under my warranty because the one I had Douglas replace was faulty! My car ran like a dream until I brought it in to this place and now I'm going to trade it in because of all the bad work these guys did.

Jay - LITH

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.

First I got a coolant flush and my thermostat done. When I got vehicle back my radiator and overflow tank were bone dry. I brought this to their attention and they admitted no fault and chalked it up to a "belch". OK, no big deal. Went

3
★★★★★

First I got a coolant flush and my thermostat done. When I got vehicle back my radiator and overflow tank were bone dry. I brought this to their attention and they admitted no fault and chalked it up to a "belch". OK, no big deal. Went

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Very Friendly and thorough staff! They send out a monthly newsletter to their customers, which I think makes them a very personable company. They are not just out for the money like some other mechanics! They are willing to work with you, and scheduling appointments never seems to be a problem!

5
★★★★★

Very Friendly and thorough staff! They send out a monthly newsletter to their customers, which I think makes them a very personable company. They are not just out for the money like some other mechanics! They are willing to work with you, and scheduling appointments never seems to be a problem!

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