Intaglia Limited Inc

★★★☆☆

About Intaglia Limited Inc

Home & Garden

Home & Garden
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BUYER BEWARE!

The store has a nice selection of unique furniture, but the quality is sub-par and the store policy is that they do not stand behind the quality of their furniture. My wife and just purchased a new home, and we bought much of our furniture from this store. When we experienced quality issues, we tried to address with Bill, the Manager. He stated that he would get the manufacturer to fix or replace the piece as there was a 1 year manufacturers warranty on the product. After ducking calls and emails for over 2 months, he finally put us in touch with the owner, Tim Inagalia. Mr. Intaglia informed us that they do not warranty the merchandise they sell. He also stated that there was no warranty offered by the manufacturer, even though his Manager said there was. We have asked for the manufacturers contact information and have been refused. We spent over $10,000 in this store, and were treated as if we did not matter to them. The owner was very arrogant and unapologetic and even tried to blame us for the poor quality of their product. His only suggestion was to refer us to a furniture repair shop (I am sure he has done quite a few referrals to them). After less than a year, we have had other issues with other furniture we purchased, but based on this stores policy, we don't have any recourse. It looks nice, but does not hold up!

1
★☆☆☆☆

BUYER BEWARE!

The store has a nice selection of unique furniture, but the quality is sub-par and the store policy is that they do not stand behind the quality of their furniture. My wife and just purchased a new home, and we bought much of our furniture from this store. When we experienced quality issues, we tried to address with Bill, the Manager. He stated that he would get the manufacturer to fix or replace the piece as there was a 1 year manufacturers warranty on the product. After ducking calls and emails for over 2 months, he finally put us in touch with the owner, Tim Inagalia. Mr. Intaglia informed us that they do not warranty the merchandise they sell. He also stated that there was no warranty offered by the manufacturer, even though his Manager said there was. We have asked for the manufacturers contact information and have been refused. We spent over $10,000 in this store, and were treated as if we did not matter to them. The owner was very arrogant and unapologetic and even tried to blame us for the poor quality of their product. His only suggestion was to refer us to a furniture repair shop (I am sure he has done quite a few referrals to them). After less than a year, we have had other issues with other furniture we purchased, but based on this stores policy, we don't have any recourse. It looks nice, but does not hold up!

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.

The store has a nice selection of unique furniture, but the quality is sub-par and the store policy is that they do not stand behind the quality of their furniture. My wife and just purchased a new home, and we bought much of our furniture from this store. When we experienced quality issues, we tried to address with Bill, the Manager. He stated that he would get the manufacturer to fix or replace the piece as there was a 1 year manufacturers warranty on the product. After ducking calls and emails for over 2 months, he finally put us in touch with the owner, Tim Inagalia. Mr. Intaglia informed us that they do not warranty the merchandise they sell. He also stated that there was no warranty offered by the manufacturer, even though his Manager said there was. We have asked for the manufacturers contact information and have been refused. We spent over $10,000 in this store, and were treated as if we did not matter to them. The owner was very arrogant and unapologetic and even tried to blame us for the poor quality of their product. His only suggestion was to refer us to a furniture repair shop (I am sure he has done quite a few referrals to them). After less than a year, we have had other issues with other furniture we purchased, but based on this stores policy, we don't have any recourse. It looks nice, but does not hold up!

0
★☆☆☆☆

The store has a nice selection of unique furniture, but the quality is sub-par and the store policy is that they do not stand behind the quality of their furniture. My wife and just purchased a new home, and we bought much of our furniture from this store. When we experienced quality issues, we tried to address with Bill, the Manager. He stated that he would get the manufacturer to fix or replace the piece as there was a 1 year manufacturers warranty on the product. After ducking calls and emails for over 2 months, he finally put us in touch with the owner, Tim Inagalia. Mr. Intaglia informed us that they do not warranty the merchandise they sell. He also stated that there was no warranty offered by the manufacturer, even though his Manager said there was. We have asked for the manufacturers contact information and have been refused. We spent over $10,000 in this store, and were treated as if we did not matter to them. The owner was very arrogant and unapologetic and even tried to blame us for the poor quality of their product. His only suggestion was to refer us to a furniture repair shop (I am sure he has done quite a few referrals to them). After less than a year, we have had other issues with other furniture we purchased, but based on this stores policy, we don't have any recourse. It looks nice, but does not hold up!

Pros: Nice looking, unique

Cons: Poor quality

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I recently moved into the Lakeview area and wanted everything new. I came across the store by accident and am I glad I did. The manager has great taste and his rather blunt feedback is exactly what I needed. I am almost sorry that my decorating dilemma's are almost over. Intaglia will be the first place I go when I need something new!

5
★★★★★

I recently moved into the Lakeview area and wanted everything new. I came across the store by accident and am I glad I did. The manager has great taste and his rather blunt feedback is exactly what I needed. I am almost sorry that my decorating dilemma's are almost over. Intaglia will be the first place I go when I need something new!

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What a great store. They have something for everyone.
Great product's.
Great prices.
Great selection.
And, great customer service.
I have purchased several odd pieces, and have never been disapointed.
Honestly, when I read thru some of the negeative reviews I have to wonder what kind of expectations these people had.
Intaglia is a friendly, upbeat neigborhood store that will always get my business.

2
★★★★★

What a great store. They have something for everyone.
Great product's.
Great prices.
Great selection.
And, great customer service.
I have purchased several odd pieces, and have never been disapointed.
Honestly, when I read thru some of the negeative reviews I have to wonder what kind of expectations these people had.
Intaglia is a friendly, upbeat neigborhood store that will always get my business.

Pros: Everything

Cons: Havn't come across any con's yet.

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While I believe that there are some wonderful pieces at Intaglia, an experiance that my boyfriend and I had about two months ago left a sour taste in my mouth. My boyfriend found two chairs that he loved, and although expensive, we felt the price was to good to pass for these beautiful chairs( I believe they were Nigeria/n???) The store associates were also excited when we told them we were going to purchase two chairs. A week later my boyfriend received a call stating that the manufacturer had a problem with the chair and could not make them. Our account was credited and we went our separate ways. The samples are still selling (now at a much higher price). Maybe we got too good of a deal and the store decided renege on the sale? Consequently, we have not gone back since... when you buy from a supplier i would think it important to know if they can not fulfill your orders? Has anyone else had this sort of experiance at Intaglia?

1
★★☆☆☆

While I believe that there are some wonderful pieces at Intaglia, an experiance that my boyfriend and I had about two months ago left a sour taste in my mouth. My boyfriend found two chairs that he loved, and although expensive, we felt the price was to good to pass for these beautiful chairs( I believe they were Nigeria/n???) The store associates were also excited when we told them we were going to purchase two chairs. A week later my boyfriend received a call stating that the manufacturer had a problem with the chair and could not make them. Our account was credited and we went our separate ways. The samples are still selling (now at a much higher price). Maybe we got too good of a deal and the store decided renege on the sale? Consequently, we have not gone back since... when you buy from a supplier i would think it important to know if they can not fulfill your orders? Has anyone else had this sort of experiance at Intaglia?

Pros: eclectic selection

Cons: customer service,

.

I went to Intaglia Home last October in search of a new sofa. I chose a sofa and the fabric with help of Bill the manager and was very excited about my purchase. I wanted to the sofa before the holidays and was assured that I would receive it prior to the holidays. Two weeks earlier I was called and told that the fabric I had chosen could not be upholstered on the sofa. I came in to re-select the fabric. I came in and Bill had pre-selected the fabric in order to help me through the re-selection process. I chose a fabric, I received the sofa. The sofa was beautiful. A few months later I noticed the fabric was unraveling. The fabric woudl catch on my bracelet or the buckle on pants and the fabric would pull. The area's that were sat in most frequently (corners by the arm rest) was completely unraveling and then the wood from the frame had come loose. In the meantime I had moved to San Diego contacted Bill from Intaglia Home and it had taken him a couple months to get any answers for me. The answer was that the manufacturer rep had thought the animals had done this to the fabric. I have a 7 lb. cat who will will sit and sleep on the sofa. He is declawed and 11 years old. I have a $100.00 chenille throw that is still in fantastic condition. The point...it was less than a year that I began to have problems with the sofa. I am now looking at either re-upholstering or purchasing a new sofa. If I choose to purchase a new sofa I will go to a place that is much more repuatable and has a better warranty policy.

0
★☆☆☆☆

I went to Intaglia Home last October in search of a new sofa. I chose a sofa and the fabric with help of Bill the manager and was very excited about my purchase. I wanted to the sofa before the holidays and was assured that I would receive it prior to the holidays. Two weeks earlier I was called and told that the fabric I had chosen could not be upholstered on the sofa. I came in to re-select the fabric. I came in and Bill had pre-selected the fabric in order to help me through the re-selection process. I chose a fabric, I received the sofa. The sofa was beautiful. A few months later I noticed the fabric was unraveling. The fabric woudl catch on my bracelet or the buckle on pants and the fabric would pull. The area's that were sat in most frequently (corners by the arm rest) was completely unraveling and then the wood from the frame had come loose. In the meantime I had moved to San Diego contacted Bill from Intaglia Home and it had taken him a couple months to get any answers for me. The answer was that the manufacturer rep had thought the animals had done this to the fabric. I have a 7 lb. cat who will will sit and sleep on the sofa. He is declawed and 11 years old. I have a $100.00 chenille throw that is still in fantastic condition. The point...it was less than a year that I began to have problems with the sofa. I am now looking at either re-upholstering or purchasing a new sofa. If I choose to purchase a new sofa I will go to a place that is much more repuatable and has a better warranty policy.

Pros: I would look at accessories only

.

I could not disagree more with the prior review . I found the manager to be the most helpful, thoughtful, and creative salesperson in the store. He went out of his way to spend time with me and I mean a lot of time. I was there three times trying to decide on a couch. I could not be happier with my decision to use Intaglia and to have Bill be my salesperson. I will be going back soon for more items.

2
★★★★★

I could not disagree more with the prior review . I found the manager to be the most helpful, thoughtful, and creative salesperson in the store. He went out of his way to spend time with me and I mean a lot of time. I was there three times trying to decide on a couch. I could not be happier with my decision to use Intaglia and to have Bill be my salesperson. I will be going back soon for more items.

Pros: very helpful and nice salespeople

Cons: none

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If you want good furniture at affordable prices and are willing to roll the dice when it comes to customer service, then this is the place for you. The staff tends to be quite warm and helpful, but management leaves something to be desired. The manager (owner?) can be very rude, condescending and impatient; one gets the feeling that he would rather do anything other than work with customers. So this can be a problem if you have an issue that requires his involvement with your purchase, return, etc. Regardless...I have spent around $10,000 at this store over the last four years, and will continue to shop there as I have been pleased with the value and style of their merchandise.

2
★★★★☆

If you want good furniture at affordable prices and are willing to roll the dice when it comes to customer service, then this is the place for you. The staff tends to be quite warm and helpful, but management leaves something to be desired. The manager (owner?) can be very rude, condescending and impatient; one gets the feeling that he would rather do anything other than work with customers. So this can be a problem if you have an issue that requires his involvement with your purchase, return, etc. Regardless...I have spent around $10,000 at this store over the last four years, and will continue to shop there as I have been pleased with the value and style of their merchandise.

Pros: Style, value, variety

Cons: Customer service (management)

.

After just moving to Chicago and going to all the furniture stores, Intaglia definitely has the best prices and the same items as the big stores but much lower prices. The sales guy who helped me even stayed late to help me pick out everything. The atmosphere is wonderful, they are not constantly bothering you or trying to sell you something you don't want. AFter I got all my stuff, they even called me to follow up and sent me a Thank You card. Excellent service!

2
★★★★★

After just moving to Chicago and going to all the furniture stores, Intaglia definitely has the best prices and the same items as the big stores but much lower prices. The sales guy who helped me even stayed late to help me pick out everything. The atmosphere is wonderful, they are not constantly bothering you or trying to sell you something you don't want. AFter I got all my stuff, they even called me to follow up and sent me a Thank You card. Excellent service!

Pros: Prices and Quality

Cons: none!

.

Intaglia Rocks! Just bought a handsome black sofa there and everyone loves it! I just moved here from Colorado and my friends recommended it. I looked around a lot, but Intaglia definately had what I was looking for. The prices are great, the designers are very hip, and I cant wait to get back there and see whats new! I highly recommend!

2
★★★★★

Intaglia Rocks! Just bought a handsome black sofa there and everyone loves it! I just moved here from Colorado and my friends recommended it. I looked around a lot, but Intaglia definately had what I was looking for. The prices are great, the designers are very hip, and I cant wait to get back there and see whats new! I highly recommend!

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I went in this weekend with the boyfriend prepared to purchase bedroom and living room furniture. We walked around the store for 10 minutes before anyone came out from the back room. When we attempted to solicit the salesperson with questions regarding items seen on the website or suggestions, he was completely disinterested in assisting us. We will not be back.

1
★★☆☆☆

I went in this weekend with the boyfriend prepared to purchase bedroom and living room furniture. We walked around the store for 10 minutes before anyone came out from the back room. When we attempted to solicit the salesperson with questions regarding items seen on the website or suggestions, he was completely disinterested in assisting us. We will not be back.

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I have been in this store a few times in the last few months as I just bought a condo and need to furnish it. Each time I have come in, no one at the front desk even looks up from their magazines to acknowledge my presense. I was just in today and it was the same thing. There were about 6 people in the store and no one was greeted in any way. I'm not sure how they expect to sell anything with this approach, but I'll elsewhere. When I am planning to spend $5,000 I expect, at least, a "Hi, can I help you?"

1
★★☆☆☆

I have been in this store a few times in the last few months as I just bought a condo and need to furnish it. Each time I have come in, no one at the front desk even looks up from their magazines to acknowledge my presense. I was just in today and it was the same thing. There were about 6 people in the store and no one was greeted in any way. I'm not sure how they expect to sell anything with this approach, but I'll elsewhere. When I am planning to spend $5,000 I expect, at least, a "Hi, can I help you?"

Pros: Good looking furniture

Cons: Sales staff not interested in selling

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What a great find! Just moved to the city and happened on this great store across from Century Mall. Tons of excellent furniture choices...in fact, the guy there helped me decorate my entire condo! All my friends think my place looks like it came straight out of a magazine! Very good prices compared to everywhere else I went. What I saved shopping there let me decorate my bedroom as well as my living room and a cool dining set. They kept me up to date on everything and sent me a nice card with a gift certificate after I had everything delivered.

2
★★★★★

What a great find! Just moved to the city and happened on this great store across from Century Mall. Tons of excellent furniture choices...in fact, the guy there helped me decorate my entire condo! All my friends think my place looks like it came straight out of a magazine! Very good prices compared to everywhere else I went. What I saved shopping there let me decorate my bedroom as well as my living room and a cool dining set. They kept me up to date on everything and sent me a nice card with a gift certificate after I had everything delivered.

Pros: really good prices, lots of choices, cool stuff

.

They will quote you a shorter leadtime to close the sale. then after they get your credit card number and after the quoted leadtime, your furniture is nowhere to be found. You will have to constantly call to follow up and even then, they still won't give you a date of when your furniture will arrive. the savings you get at intaglia isn't worth the bad customer service. They also will charge a $75 delivery fee for your furniture that you don't find out about until after your furniture is ready to be delivered. They will flat out lie and tell you that they told you about it at the time of sale.

The management is horrible since I don't think there is a manager for the Chicago office. They never call back when they say they are going to. Customer service is horrible so beware!

0
★☆☆☆☆

They will quote you a shorter leadtime to close the sale. then after they get your credit card number and after the quoted leadtime, your furniture is nowhere to be found. You will have to constantly call to follow up and even then, they still won't give you a date of when your furniture will arrive. the savings you get at intaglia isn't worth the bad customer service. They also will charge a $75 delivery fee for your furniture that you don't find out about until after your furniture is ready to be delivered. They will flat out lie and tell you that they told you about it at the time of sale.

The management is horrible since I don't think there is a manager for the Chicago office. They never call back when they say they are going to. Customer service is horrible so beware!

.

This store is one of the best places to shop for home furnishings in Chicago. The staff was very helpful and they offered me 6 months no interest/no payments financing. I was able to place an order for a custom sofa and they had hundreds of fabrics to choose from. They also had candles, lamps and other great accessories reasonably priced. What's different about this store is the uniqueness of the items. You can make your home look like your own, not like one out of the page of a catalog.

2
★★★★★

This store is one of the best places to shop for home furnishings in Chicago. The staff was very helpful and they offered me 6 months no interest/no payments financing. I was able to place an order for a custom sofa and they had hundreds of fabrics to choose from. They also had candles, lamps and other great accessories reasonably priced. What's different about this store is the uniqueness of the items. You can make your home look like your own, not like one out of the page of a catalog.

Pros: Personal Service, Unique Items, Great atmosphere

Editorial from

The Scene
This is the perfect place to shop for your empty loft or the condo you can barely afford to furnish. You won't find prices this low on furnishings this cool many other places in the city. The small band of employees…

 

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