The Autobarn Volkswagen of Evanston

★★★☆☆
  • 1033 Chicago Ave

    Evanston, IL 60202

    Map & Directions
  • 847-866-7600

Automotive

Automotive
More choices in Evanston:
Resultset_next

The Autobarn City Volkswagen

5330 W Irving Park Rd Chicago, IL

Resultset_next

City Volkswagen

5133 W Irving Park Rd Chicago, IL

2.7 10
Hi! Sign in to let us know how The Autobarn Volkswagen of Evanston was?
Write a Review
.

Don't go unless you want to receive no appreciation, be lied to, have things about the car be told to you that aren't true, or for that matter, safe! You'd just think that being sales, the sales people would be better than that since they

3
★★★★★

Don't go unless you want to receive no appreciation, be lied to, have things about the car be told to you that aren't true, or for that matter, safe! You'd just think that being sales, the sales people would be better than that since they

.

well i called 3 times to make sure that car they were advertising was still there, drove an hour in a snow storm to purchase the car and when i got there surprise surpise it was not there anymore, they said it was sold last night. find that hard to believe since i called them before i left saying that it was still there and the guy is looking right at it. They then said the usual that they were sorry but lets try to get you into a different car that cost more money of course. They even had the nerve to tell me that i would not have liked that car since it was in huge accident witch i also asked about on the phone and they claimed it had not. It all seemed like a ploy to get me to the store. wasted 4 hours. the GM then tells me that he is very sorry and to try to get me out of the store he said he would find me a similar car and call me back. its been 2 weeks and i called back to speak to him and he said he has not had time. i know that car salesman have a bad reputation but things like this is just a ploy to get you in

0
★☆☆☆☆

well i called 3 times to make sure that car they were advertising was still there, drove an hour in a snow storm to purchase the car and when i got there surprise surpise it was not there anymore, they said it was sold last night. find that hard to believe since i called them before i left saying that it was still there and the guy is looking right at it. They then said the usual that they were sorry but lets try to get you into a different car that cost more money of course. They even had the nerve to tell me that i would not have liked that car since it was in huge accident witch i also asked about on the phone and they claimed it had not. It all seemed like a ploy to get me to the store. wasted 4 hours. the GM then tells me that he is very sorry and to try to get me out of the store he said he would find me a similar car and call me back. its been 2 weeks and i called back to speak to him and he said he has not had time. i know that car salesman have a bad reputation but things like this is just a ploy to get you in

Cons: waste of time, fasle advertising

.

I normally don't do this type of review. But after they lied to me and make me drive from another city just thinking that I was going to get a good deal on a new Minivan I should warn people who is looking to buy a car from them.

After doing my internet search and narrowed a couple of option online. I decided to give them a call. A seller named Raul told me the price and the financial options available. Starting to say that the car was brand new and they are offering low financing for it. So I descided to drive all the way to close the deal. Once I got there and looked at the car resulted it was a lonner with few thousand of miles on it and also they change the deal by telling me that they don't offer low financing. And if I want to get the low financing I have to buy my points which will cost me few thousand dollars more. It was a waste of time. They don't honor what they say, or the sellers are stupid and have no training at all. WASTE OF TIME> I will report them to BBB

0
★☆☆☆☆

I normally don't do this type of review. But after they lied to me and make me drive from another city just thinking that I was going to get a good deal on a new Minivan I should warn people who is looking to buy a car from them.

After doing my internet search and narrowed a couple of option online. I decided to give them a call. A seller named Raul told me the price and the financial options available. Starting to say that the car was brand new and they are offering low financing for it. So I descided to drive all the way to close the deal. Once I got there and looked at the car resulted it was a lonner with few thousand of miles on it and also they change the deal by telling me that they don't offer low financing. And if I want to get the low financing I have to buy my points which will cost me few thousand dollars more. It was a waste of time. They don't honor what they say, or the sellers are stupid and have no training at all. WASTE OF TIME> I will report them to BBB

Pros: Nohing

Cons: They cheat your time and money

.

This experience was so bad, that I decided to write my first review. I bought an '06 Audi A4 from the Mazda dealership. I am not an overly experienced car buyer, but feel that I do pretty good research. First issue - I was told by the sales guy that the extra key for the car was in the warehouse and would be sent later. After a week or so, I called and left a message asking the status. He left me a message in return stating that he did not find it and was unsure if there was one. He was going to check. I called a few times and never did hear back. Next issue - Within the first month of getting this car, I already needed new brakes. Keep in mind that during that time, I did not drive the car (since I was in another country). I called and spoke with the sales manager there. He agreed that it should not have gone out so soon and would "split" the cost of the brakes, since this is a normal wear item. I asked if they do inspections and they do. So why this wasn't caught. It is up to them whether to replace the brakes or not, but they do meet Illinois min. safety requirements. I was not happy, but agreed to have the service manager call me for more details and make an appointment. I took the car to Audi and Midas. Knowing that I was going to go back to the dealership to get them fixed, they both laughed at it meeting the min. requirements and said that no car should have been sold with those brakes. I called and left two messages for the sales manager since no one called me back. After I reached him, he proceeded to tell me that this is my fault for not being a diligent consumer (thus in my opinion, agreeing that he sold this knowingly). Among the many other things he said to me, he refused to apologize or admit they did anything wrong. By law, he is correct. I asked why I couldn't have been informed when purchasing the car at least. All I am to them is money. He even admitted that if "splitting" the cost was not going to make me happy, then why should he waste good money on me. I am in customer service and understand between doing what is best for the company and consumer. Since they sell x number of vehicles, I did not seem to matter as a customer, as the guy stated to me in not so many words. If I ever treated someone like he treated me, I would be fired. I know I sound angry. Well I am. In the end, I went somewhere else. I couldn't trust that I was actually "splitting" the cost. I would rather pay the extra money and go somewhere else. I thought that buying a used car from an actual dealer was safe and I would get a quality vehicle. Whoever reads this, please look at other dealerships. I know I am just one customer, but I am still a person and deserve a lot more respect than what I received.

0
★☆☆☆☆

This experience was so bad, that I decided to write my first review. I bought an '06 Audi A4 from the Mazda dealership. I am not an overly experienced car buyer, but feel that I do pretty good research. First issue - I was told by the sales guy that the extra key for the car was in the warehouse and would be sent later. After a week or so, I called and left a message asking the status. He left me a message in return stating that he did not find it and was unsure if there was one. He was going to check. I called a few times and never did hear back. Next issue - Within the first month of getting this car, I already needed new brakes. Keep in mind that during that time, I did not drive the car (since I was in another country). I called and spoke with the sales manager there. He agreed that it should not have gone out so soon and would "split" the cost of the brakes, since this is a normal wear item. I asked if they do inspections and they do. So why this wasn't caught. It is up to them whether to replace the brakes or not, but they do meet Illinois min. safety requirements. I was not happy, but agreed to have the service manager call me for more details and make an appointment. I took the car to Audi and Midas. Knowing that I was going to go back to the dealership to get them fixed, they both laughed at it meeting the min. requirements and said that no car should have been sold with those brakes. I called and left two messages for the sales manager since no one called me back. After I reached him, he proceeded to tell me that this is my fault for not being a diligent consumer (thus in my opinion, agreeing that he sold this knowingly). Among the many other things he said to me, he refused to apologize or admit they did anything wrong. By law, he is correct. I asked why I couldn't have been informed when purchasing the car at least. All I am to them is money. He even admitted that if "splitting" the cost was not going to make me happy, then why should he waste good money on me. I am in customer service and understand between doing what is best for the company and consumer. Since they sell x number of vehicles, I did not seem to matter as a customer, as the guy stated to me in not so many words. If I ever treated someone like he treated me, I would be fired. I know I sound angry. Well I am. In the end, I went somewhere else. I couldn't trust that I was actually "splitting" the cost. I would rather pay the extra money and go somewhere else. I thought that buying a used car from an actual dealer was safe and I would get a quality vehicle. Whoever reads this, please look at other dealerships. I know I am just one customer, but I am still a person and deserve a lot more respect than what I received.

Pros: None

Cons: Everything

.

i called the Mazda parts department for a part i needed for my 2004 Mazda 3 The price they gave me was almost 60 dollars more than the oak park Mazda dealer. I asked why it cost soo much more for the same part they had no answer. the parts manager was very hostile and rude when i asked for some other prices and i felt very offended. and i will never go back to that dealer. dont recommend it to any one. also their service department's labor rate is 140 an hour. thats a sl#p in the face to those people who bought a mazda for cheap long term cost. remember everyone do your research and call around

0
★☆☆☆☆

i called the Mazda parts department for a part i needed for my 2004 Mazda 3 The price they gave me was almost 60 dollars more than the oak park Mazda dealer. I asked why it cost soo much more for the same part they had no answer. the parts manager was very hostile and rude when i asked for some other prices and i felt very offended. and i will never go back to that dealer. dont recommend it to any one. also their service department's labor rate is 140 an hour. thats a sl#p in the face to those people who bought a mazda for cheap long term cost. remember everyone do your research and call around

Pros: NOTHING

Cons: VERY EXPENSIVE AND RUDE

.

I love my car and am now on my third VW. Only this time rather than leasing, I purchased. After shopping elsewhere, I was introduced to The Autobarn of Evanston where I bought my 2007 Passat. While they offered me better pricing, it was not only price that set Autobarn apart from its competitors. It was the welcoming attitude from their service team that made a deeper impression on me and I now understand why.

I work for a luxury hotel brand where service and guest experience are never compromised. I share this with you because every time I visit Autobarn, I am greeted by someone who is happy to assist me and appreciative of my business. They have an energetic showroom without pomp and circumstance. The service department is efficient, clean, comfortable and welcoming unlike Fletcher Jones in Chicago, which is where I live and can be, at times, more convenient. Rather than telling you why you shouldn?t buy or lease from Fletcher Jones, I will share with you why I am a loyal customer of Autobarn.

At Autobarn of Evanston, I enjoy visiting the dealer. Within minutes of pulling into their service department, I am greeted and my car is checked in - it?s because Autobarn understands their customer and values my business. It is quite evident who works there, as they are easily recognizable and eager to assist. In addition, the showroom is the same. Their sales people are friendly, relaxed and ready to answer any questions without making you feel attacked or ready to ?be sold?. If you are looking for exceptional value and customer service, The Autobarn of Evanston, is the Four Seasons of VW Dealerships - where the customer comes first.

Whether you are buying or leasing a VW or need to have your car serviced or washed, I strongly encourage and recommend The Autobarn of Evanston. You will walk out with a big smile on your face and happy you chose them. I know I am.

dlp2007

2
★★★★★

I love my car and am now on my third VW. Only this time rather than leasing, I purchased. After shopping elsewhere, I was introduced to The Autobarn of Evanston where I bought my 2007 Passat. While they offered me better pricing, it was not only price that set Autobarn apart from its competitors. It was the welcoming attitude from their service team that made a deeper impression on me and I now understand why.

I work for a luxury hotel brand where service and guest experience are never compromised. I share this with you because every time I visit Autobarn, I am greeted by someone who is happy to assist me and appreciative of my business. They have an energetic showroom without pomp and circumstance. The service department is efficient, clean, comfortable and welcoming unlike Fletcher Jones in Chicago, which is where I live and can be, at times, more convenient. Rather than telling you why you shouldn?t buy or lease from Fletcher Jones, I will share with you why I am a loyal customer of Autobarn.

At Autobarn of Evanston, I enjoy visiting the dealer. Within minutes of pulling into their service department, I am greeted and my car is checked in - it?s because Autobarn understands their customer and values my business. It is quite evident who works there, as they are easily recognizable and eager to assist. In addition, the showroom is the same. Their sales people are friendly, relaxed and ready to answer any questions without making you feel attacked or ready to ?be sold?. If you are looking for exceptional value and customer service, The Autobarn of Evanston, is the Four Seasons of VW Dealerships - where the customer comes first.

Whether you are buying or leasing a VW or need to have your car serviced or washed, I strongly encourage and recommend The Autobarn of Evanston. You will walk out with a big smile on your face and happy you chose them. I know I am.

dlp2007

Pros: Excellent Customer Service, Clean, Efficient, Prompt and Coureous Sales and Service Team

Cons: dealer is not in "my backyard" however worth the 20 minute drive.

.

After thinking everything was settled, I drove 5 hours to sit and wait for another 4 hours while they finally STARTED the paperwork. We agreed to a price over the phone, only to have them try to charge me $3k over that amount once the paperwork was finalized. The car was never cleaned, gassed, or anything of the like when they handed over the keys. Now I'm waiting to hear back from them about the way they screwed up my registration paperwork and the fact that I've been driving my car unregistered for almost 2 months! (They transferred a plate from my trade-in and somehow tried to register my new car in a different state!) All I can say is that they are a bunch of liars, thieves, and cheats. I thought only back-lot used car salesmen were supposed to act like this...not a supposed established dealership. I'm just glad I live nowhere near this place and will never, ever need to interact with them again...at least once they figure out how to correct the situation with my registration.

0
★☆☆☆☆

After thinking everything was settled, I drove 5 hours to sit and wait for another 4 hours while they finally STARTED the paperwork. We agreed to a price over the phone, only to have them try to charge me $3k over that amount once the paperwork was finalized. The car was never cleaned, gassed, or anything of the like when they handed over the keys. Now I'm waiting to hear back from them about the way they screwed up my registration paperwork and the fact that I've been driving my car unregistered for almost 2 months! (They transferred a plate from my trade-in and somehow tried to register my new car in a different state!) All I can say is that they are a bunch of liars, thieves, and cheats. I thought only back-lot used car salesmen were supposed to act like this...not a supposed established dealership. I'm just glad I live nowhere near this place and will never, ever need to interact with them again...at least once they figure out how to correct the situation with my registration.

Pros: They have a few decent cars on the lot...

Cons: Everything other than a somewhat decent selection...

.

My husband and I recently bought a new VW Passat. We do a ton of research and after leaving Jennings VW we decided to go to the Autobarn VW in Evanston. Not only did we get an invoice deal on our new Passat, but we also received a free 5 year interior warranty, 3 years of paint protection, and a VIP Service membership. I have to say that they made the entire process very simple...just send them an email with your vehicle needs and tell them you already went to Jennings. The rest of the process is easy from there.

2
★★★★★

My husband and I recently bought a new VW Passat. We do a ton of research and after leaving Jennings VW we decided to go to the Autobarn VW in Evanston. Not only did we get an invoice deal on our new Passat, but we also received a free 5 year interior warranty, 3 years of paint protection, and a VIP Service membership. I have to say that they made the entire process very simple...just send them an email with your vehicle needs and tell them you already went to Jennings. The rest of the process is easy from there.

Pros: Very easy to negotiate with, freebies, etc

Cons: drive to Evanston

.

In the deal I made with the salesman, I was going to get $16000 for my trade-in. I signed a paper to that agreement and we shook hands on it. The dealership had originally offered me $14000, which was $3000 below KBB value. The car was in excellent shape and low miles. I had spent 5 hours at the dealership on a monday evening working the deal and by the time I went to sign papers after 9pm, I was exhausted and did not pay attention to the numbers and the finance guy did not explain them either. Instead I got a 30 minute lecture on extended warranties.
When I got home that night, I noticed that the paperwork showed a $14000 trade-in. I thought it to be a mistake, so I called back the next morning. I ended up on the phone with a very rude sales manager who basically told me, tough. I had signed the paperwork.
Long story short! They switched the #'s on me, because I had told the salesman, NO way was I going to trade in my Volvo for anything less than $16000. Lesson learned! Make sure you know what you are signing and study the #'s. My car will never see the inside of Autobarn VW again and Im making sure to tell everyone, just how deceitful this dealership is.

0
★☆☆☆☆

In the deal I made with the salesman, I was going to get $16000 for my trade-in. I signed a paper to that agreement and we shook hands on it. The dealership had originally offered me $14000, which was $3000 below KBB value. The car was in excellent shape and low miles. I had spent 5 hours at the dealership on a monday evening working the deal and by the time I went to sign papers after 9pm, I was exhausted and did not pay attention to the numbers and the finance guy did not explain them either. Instead I got a 30 minute lecture on extended warranties.
When I got home that night, I noticed that the paperwork showed a $14000 trade-in. I thought it to be a mistake, so I called back the next morning. I ended up on the phone with a very rude sales manager who basically told me, tough. I had signed the paperwork.
Long story short! They switched the #'s on me, because I had told the salesman, NO way was I going to trade in my Volvo for anything less than $16000. Lesson learned! Make sure you know what you are signing and study the #'s. My car will never see the inside of Autobarn VW again and Im making sure to tell everyone, just how deceitful this dealership is.

Pros: You can never go wrong with a VW

Cons: Lowball trade in values, rude managers, deceitful salesman.

.

I took my '88 Mazda there to get the window motor checked. I signed off on $70 to have the problem investigated. They found that the fix would be $875 - about half the value of my car! We laughed and agreed it couldn't happen - so they put the car back together and passed it through a free car wash - then waived the $70 charge! Unbelievable - now I'm not saying that they will give you all that for free - but it was a great service experience. Call and talk to Bob Coleman - and making an appointment definitely helps.

2
★★★★★

I took my '88 Mazda there to get the window motor checked. I signed off on $70 to have the problem investigated. They found that the fix would be $875 - about half the value of my car! We laughed and agreed it couldn't happen - so they put the car back together and passed it through a free car wash - then waived the $70 charge! Unbelievable - now I'm not saying that they will give you all that for free - but it was a great service experience. Call and talk to Bob Coleman - and making an appointment definitely helps.

Pros: Friendly, fast experience

Cons: N/A

 

Wait, you're the expert.

If you've been to or used The Autobarn Volkswagen of Evanston, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review