ServiceMaster-Sauk Valley

★★★☆☆
  • 815-879-4411

About ServiceMaster-Sauk Valley

Categories
  • Carpet & Rug Cleaners
  • Upholstery Cleaners
  • Floor Cleaning
  • Fire Damage Restoration
  • Water Damage Restoration
  • Residential Construction
  • Exterior Cleaning
  • Mold Removal
  • Building Maintenance
Details
  • Fire Damage Restoration
  • Water Damage Restoration
  • Duct Systems
  • Shop Online
  • Mold Testing
Special Offer
Call Today
Emails
  • stevev@smdsi.com
Year Established
  • 1952
Brands
  • ServiceMaster Clean
  • ServiceMaster Restore
2.5 2
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Preparatory to putting our four-level home on the market we wanted a complete cleaning with some touch-up painting and minor repairs. Price was very high but we agreed because we expected superior service. Service Master then subcontracted the work to individuals with little to no professionalism. For example, painter's teenage daughter told me how excited her dad was about the job because he usually did odd handyman work and had never done anything this big before. Specific complaints: 1. Crew cleaned the house first thing, then the painters came in with their scaffolds and tracked up the clean rooms. 2. Living room had a few pieces of furniture left in it, and estimator said the workmen would cover it with tarp while painting. Instead, we learned from a neighbor that the painters dragged the furniture outside and piled it in the driveway every morning (even on a rainy day), dragged it back inside every evening. 3. Living room hardwood floor had a spot where something had been spilled on it. Floor crew applied floor polish right over the spot. When I pointed it out, I was told that cleaning up the spot would cost extra. (Note: it was not a stain, just a recent spill). 4. At the end of the first day they were there, the workers left every light on (all four floors), the air-conditioner blasting, & the front door wide open when they went home for the night. Fortunately I came over to pick up something & found it. I complained to the manager. The second night they did shut the door but left the lights on again. 5. Workers turned the air conditioner down as cold as it would go. By the end of the first week, the thermostat failed and we had to replace it. We also had a huge utility bill. 6. Cleaning bathrooms (three) was supposed to include baseboards, floors, walls, ceiling, tub surround, heat registers, etc. They just gave tub, sink, and toilet a once-over, no more than I do routinely every week. Rooms were no cleaner afterward than before. 7. Concrete storage area in basement was supposed to be pressure steamed. After they left we found the area leaking; had never leaked in the 15 years we lived there. We complained. The manager said it couldn't be their fault because they had not pressure steamed the area--even though that was in the contract and we had paid for it. We called a different contractor, who re-sealed the area. 8. After workmen left at the end of the job, I found a new crack running up the entire length of the front door jam. I can only assume they hit it with the scaffolding on the way out. 9. Multiple other irritations and failures--but this gives the gist of the service. The job took much longer than estimated, over two weeks in all. Interestingly, the billing we received afterward claimed that entire job was completed in one day.

Summary: I wouldn??t recommend this company to anyone, not even to clean a dog house!

1
★☆☆☆☆

Preparatory to putting our four-level home on the market we wanted a complete cleaning with some touch-up painting and minor repairs. Price was very high but we agreed because we expected superior service. Service Master then subcontracted the work to individuals with little to no professionalism. For example, painter's teenage daughter told me how excited her dad was about the job because he usually did odd handyman work and had never done anything this big before. Specific complaints: 1. Crew cleaned the house first thing, then the painters came in with their scaffolds and tracked up the clean rooms. 2. Living room had a few pieces of furniture left in it, and estimator said the workmen would cover it with tarp while painting. Instead, we learned from a neighbor that the painters dragged the furniture outside and piled it in the driveway every morning (even on a rainy day), dragged it back inside every evening. 3. Living room hardwood floor had a spot where something had been spilled on it. Floor crew applied floor polish right over the spot. When I pointed it out, I was told that cleaning up the spot would cost extra. (Note: it was not a stain, just a recent spill). 4. At the end of the first day they were there, the workers left every light on (all four floors), the air-conditioner blasting, & the front door wide open when they went home for the night. Fortunately I came over to pick up something & found it. I complained to the manager. The second night they did shut the door but left the lights on again. 5. Workers turned the air conditioner down as cold as it would go. By the end of the first week, the thermostat failed and we had to replace it. We also had a huge utility bill. 6. Cleaning bathrooms (three) was supposed to include baseboards, floors, walls, ceiling, tub surround, heat registers, etc. They just gave tub, sink, and toilet a once-over, no more than I do routinely every week. Rooms were no cleaner afterward than before. 7. Concrete storage area in basement was supposed to be pressure steamed. After they left we found the area leaking; had never leaked in the 15 years we lived there. We complained. The manager said it couldn't be their fault because they had not pressure steamed the area--even though that was in the contract and we had paid for it. We called a different contractor, who re-sealed the area. 8. After workmen left at the end of the job, I found a new crack running up the entire length of the front door jam. I can only assume they hit it with the scaffolding on the way out. 9. Multiple other irritations and failures--but this gives the gist of the service. The job took much longer than estimated, over two weeks in all. Interestingly, the billing we received afterward claimed that entire job was completed in one day.

Summary: I wouldn??t recommend this company to anyone, not even to clean a dog house!

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Hudson Cleaning has the most professional employees and they do an awesome job. I had marker stain in my carpet for over a year and they were able to get it out!

4
★★★★☆

Hudson Cleaning has the most professional employees and they do an awesome job. I had marker stain in my carpet for over a year and they were able to get it out!

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Message from ServiceMaster-Sauk Valley

Life can get messy. Whether it’s flooding, fire and smoke damage, or the aftermath of a traumatic event, getting back on your feet can seem impossible. That’s where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we’ve perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That’s why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

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