Crest Hill Animal Hospital

★★★☆☆
  • 1807 Plainfield Rd

    Crest Hill, IL 60403

    Map & Directions
  • 815-207-8097

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September 7, 2005

To the Doctors and Staff at Crest Hill Animal Hospital:

When I looked up the definition of ??hospital? I found that the term refers to a facility that admits patients and keeps them until they are able or should go home. These are called inpatients.

A ??clinic? on the other hand has patients that come in for diagnosis and/or therapy and then leave (outpatients).

So why am I telling you this, because as I am heartbroken, crushed and mad as well. Our family??s beloved dog, Reba, died Sunday after being released Saturday afternoon from your facility because you were closing for the weekend and as Monday was a holiday would not be open until Tuesday. Well my Reba didn??t last 24 hours after being released.

Reba had suffered a pancreatic attack that was very serious and was in fact life threatening. My dog was sent home with an IV bag and needle to be used subcutaneously if needed on Sunday and Monday by us, non medical people, who in retrospect did not realize our Reba was so sick.

We were told we could take her to a 24/7 animal hospital in Aurora or Mokena but, after consultation with her regular two doctors we believed Reba was well enough and would be more comfortable at home. She was not. Sunday morning she seemed very sick so we bundled her up and drove to the Aurora hospital, which was the only facility that could keep her until she was healthy. By the time we arrived, Reba was not able to stand and shortly thereafter died during efforts to save her, including two attempts to restart her heart.

I am taking responsibility for Reba??s untimely death. I should have taken her to the Aurora hospital sooner and I will live with that the rest of my life. I let her down but I also believe in my heart that you too let her down.

I am not a trained veterinarian. When my Reba??s life was draining out of her she needed professional help, your help. But it was the weekend, you could not be bothered, you could not even call to check up on a very sick dog.

There is a doctor in front of your name. That should stand for something. We look to you for guidance and trust you with our most precious companions. Please do not let my Reba??s death be in vain. Please institute a call back program to check up on your patients that could not stay. If I had talked to the doctor I am sure she or he would have told me to immediately take her to the hospital.

You have three offices, can you not have one with a full time staff.

I am furious that so many veterinarian offices are not staffed full time, 7 days a week, 24 hours a day. These are medical people, doctors and staff who are supposed to give care to our pets. When I asked your front desk, why they do not stay open full time she candidly said, nobody wants to work the hours. Well, too bad, your dedication is to a living pet not to some paperwork that can wait until tomorrow or after the weekend.

My Reba is dead, but I sure hope you all enjoyed your holiday weekend.

I believe the word hospital should be removed from every veterinarian office??s name if you??re not open for the pets full time. YOU are not a hospital, you are just a clinic. The word hospital is not deserved.

I apologize for such a bitter letter, but I am bitter. It just is such a waste of a beautiful animal, my Reba. So do not send me a card telling me she is due for shots for the only thing I can bring in is ashes.
(Reba: August 1, 1997 to September 4, 2005)

Then I did receive the card notifying me of shots for my dogs.

I replied:

I was surprised to receive a postcard from your office reminding me that two of my dogs were due for your services.

Considering that I sent you a heartfelt letter last September regarding the loss of my beloved Airedale, Reba, that you never deem important enough to respond to I would have surely surmised that you had taken me and my remaining pets OFF of your mailings as I was certainly a disgruntled customer.

If anyone from your circle of offices would have had the courtesy to reply to my heartfelt letter I may have not been left with such a lingering bitterness towards your facilities.

I am very disappointed that not one of the Doctors (many of whom I have brought my animals to for many years) could not find it, if not personally, at least ethical and good business sense to contact me. My belief was that you and your staff were truly caring compassionate people not just in it for the money??guess I was wrong.

Please remove me from future mailings; I don??t need the reminder of the one that isn??t here.

1
★☆☆☆☆

September 7, 2005

To the Doctors and Staff at Crest Hill Animal Hospital:

When I looked up the definition of ??hospital? I found that the term refers to a facility that admits patients and keeps them until they are able or should go home. These are called inpatients.

A ??clinic? on the other hand has patients that come in for diagnosis and/or therapy and then leave (outpatients).

So why am I telling you this, because as I am heartbroken, crushed and mad as well. Our family??s beloved dog, Reba, died Sunday after being released Saturday afternoon from your facility because you were closing for the weekend and as Monday was a holiday would not be open until Tuesday. Well my Reba didn??t last 24 hours after being released.

Reba had suffered a pancreatic attack that was very serious and was in fact life threatening. My dog was sent home with an IV bag and needle to be used subcutaneously if needed on Sunday and Monday by us, non medical people, who in retrospect did not realize our Reba was so sick.

We were told we could take her to a 24/7 animal hospital in Aurora or Mokena but, after consultation with her regular two doctors we believed Reba was well enough and would be more comfortable at home. She was not. Sunday morning she seemed very sick so we bundled her up and drove to the Aurora hospital, which was the only facility that could keep her until she was healthy. By the time we arrived, Reba was not able to stand and shortly thereafter died during efforts to save her, including two attempts to restart her heart.

I am taking responsibility for Reba??s untimely death. I should have taken her to the Aurora hospital sooner and I will live with that the rest of my life. I let her down but I also believe in my heart that you too let her down.

I am not a trained veterinarian. When my Reba??s life was draining out of her she needed professional help, your help. But it was the weekend, you could not be bothered, you could not even call to check up on a very sick dog.

There is a doctor in front of your name. That should stand for something. We look to you for guidance and trust you with our most precious companions. Please do not let my Reba??s death be in vain. Please institute a call back program to check up on your patients that could not stay. If I had talked to the doctor I am sure she or he would have told me to immediately take her to the hospital.

You have three offices, can you not have one with a full time staff.

I am furious that so many veterinarian offices are not staffed full time, 7 days a week, 24 hours a day. These are medical people, doctors and staff who are supposed to give care to our pets. When I asked your front desk, why they do not stay open full time she candidly said, nobody wants to work the hours. Well, too bad, your dedication is to a living pet not to some paperwork that can wait until tomorrow or after the weekend.

My Reba is dead, but I sure hope you all enjoyed your holiday weekend.

I believe the word hospital should be removed from every veterinarian office??s name if you??re not open for the pets full time. YOU are not a hospital, you are just a clinic. The word hospital is not deserved.

I apologize for such a bitter letter, but I am bitter. It just is such a waste of a beautiful animal, my Reba. So do not send me a card telling me she is due for shots for the only thing I can bring in is ashes.
(Reba: August 1, 1997 to September 4, 2005)

Then I did receive the card notifying me of shots for my dogs.

I replied:

I was surprised to receive a postcard from your office reminding me that two of my dogs were due for your services.

Considering that I sent you a heartfelt letter last September regarding the loss of my beloved Airedale, Reba, that you never deem important enough to respond to I would have surely surmised that you had taken me and my remaining pets OFF of your mailings as I was certainly a disgruntled customer.

If anyone from your circle of offices would have had the courtesy to reply to my heartfelt letter I may have not been left with such a lingering bitterness towards your facilities.

I am very disappointed that not one of the Doctors (many of whom I have brought my animals to for many years) could not find it, if not personally, at least ethical and good business sense to contact me. My belief was that you and your staff were truly caring compassionate people not just in it for the money??guess I was wrong.

Please remove me from future mailings; I don??t need the reminder of the one that isn??t here.

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I took my two cats, pup and bunny to these guys. They seemed very knowledgeable about my little ones. They also accepted payments for the treatments and shots. I couldn't have had their problems taken care of without their help. And the staff is always friendly and greets you with a smile, especially Penny 8^)

4
★★★★☆

I took my two cats, pup and bunny to these guys. They seemed very knowledgeable about my little ones. They also accepted payments for the treatments and shots. I couldn't have had their problems taken care of without their help. And the staff is always friendly and greets you with a smile, especially Penny 8^)

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I took my dog Cleo to this place for 11 years and was very satisfied with the treatment she received. Cleo had to be put down 2 years ago and the vet and staff were so kind and understanding of our pain. They even took Cleo's paw prints and mailed it to us in a card signed by all of the staff and vets. Now I take our new dog Lilly there and she is getting excellent care. I feel their prices are fair and justifiable for the care they give. I do miss Dr. Norris since he quit as he was Cleo's vet for 11 years. But there are good vets there now as well.

5
★★★★★

I took my dog Cleo to this place for 11 years and was very satisfied with the treatment she received. Cleo had to be put down 2 years ago and the vet and staff were so kind and understanding of our pain. They even took Cleo's paw prints and mailed it to us in a card signed by all of the staff and vets. Now I take our new dog Lilly there and she is getting excellent care. I feel their prices are fair and justifiable for the care they give. I do miss Dr. Norris since he quit as he was Cleo's vet for 11 years. But there are good vets there now as well.

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I took my iguana here when he had some lumps forming on the skin on his stomache, at first I liked this vet because he knew exactly what to give my Dino and then it cleared up shortly after. But then I took him after another incident where he may have fractured his leg and I had to pay $96 for the doctor to take an x-ray and tell me his calcium was low and to feed him romaine lettuce and broccoli to boost it up. Now any iguana owner out there should know that you do NOT feed your iguana lettuce at all! There is not NEARLY enough nutrients in it for them. This vet clearly had no idea what he was talking about. So I took matters into my own hands and did some research and boosted him calcium up my self. I will never take him back there. Someone contact me if you know of any good Lizard vets out there. THANKS!

2
★★☆☆☆

I took my iguana here when he had some lumps forming on the skin on his stomache, at first I liked this vet because he knew exactly what to give my Dino and then it cleared up shortly after. But then I took him after another incident where he may have fractured his leg and I had to pay $96 for the doctor to take an x-ray and tell me his calcium was low and to feed him romaine lettuce and broccoli to boost it up. Now any iguana owner out there should know that you do NOT feed your iguana lettuce at all! There is not NEARLY enough nutrients in it for them. This vet clearly had no idea what he was talking about. So I took matters into my own hands and did some research and boosted him calcium up my self. I will never take him back there. Someone contact me if you know of any good Lizard vets out there. THANKS!

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1 out of 1 people found this review helpful.

.

My kitten swallowed a needle last night, I immediatley called our vet (THIS VET) and they told me to come in right away....When I got there it took her 25 minutes to come into the room, then she took an x-ray to make sure it was in the stomach which it was, and then told me they could not operate because they were about to close. They directed me to a emergencey vet 30 minutes away. I lost critical time from this. She told me that if the needle went into the intestines it would be critical yet took her own sweet time giving my kitten the care he needed. They should have told me to go to the emergencey vet in the first place, my kitten could have died. I have been going to this vet for 14yrs, but will not be back now. I would not reccomend this group of vets.

1
★☆☆☆☆

My kitten swallowed a needle last night, I immediatley called our vet (THIS VET) and they told me to come in right away....When I got there it took her 25 minutes to come into the room, then she took an x-ray to make sure it was in the stomach which it was, and then told me they could not operate because they were about to close. They directed me to a emergencey vet 30 minutes away. I lost critical time from this. She told me that if the needle went into the intestines it would be critical yet took her own sweet time giving my kitten the care he needed. They should have told me to go to the emergencey vet in the first place, my kitten could have died. I have been going to this vet for 14yrs, but will not be back now. I would not reccomend this group of vets.

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I have taken many many dogs here, as I have 3 of my own and do foster care.
Although I would agree that a few staff members are not up to par,I usually ask for specific vets when coming in and am always happy.
I appreciate the approach that is taken in situations where some vets would be running up tons of tests and procedures that are unnecessary, I find the vets I see here do not do this, but do only what is needed on a step by step basis.
The office is very clean.
I have never had a problem with my dogs or fosters here at all,but I would not bring my parrots here to be seen as I dont feel that the vet who sees exotics is the best around.

4
★★★★☆

I have taken many many dogs here, as I have 3 of my own and do foster care.
Although I would agree that a few staff members are not up to par,I usually ask for specific vets when coming in and am always happy.
I appreciate the approach that is taken in situations where some vets would be running up tons of tests and procedures that are unnecessary, I find the vets I see here do not do this, but do only what is needed on a step by step basis.
The office is very clean.
I have never had a problem with my dogs or fosters here at all,but I would not bring my parrots here to be seen as I dont feel that the vet who sees exotics is the best around.

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A few years ago I was boarding my dog at this hospital and I had bought a brand new bottle of medicine (very expensive medicine) and gave the staff specific instructions on how to use it. This bottle normally lasy 3 months, but in 3 weeks I got a call saying they needed more medicine. I went in to talk to them and they had used a 3 month supply in 3 weeks! My dog was so doped up lokking and she was vomiting and they were giving her other meds that I did not approve of, so I pulled her out of that place immediately. I wanted to discuss this with the head doctor and he wouldn't speak with me about it. A couple of months before that my friend had taken her kitten there to be spayed and when she called to ask how she was doing, they asked her "Are you sure you brought your kitten here?"

2
★★☆☆☆

A few years ago I was boarding my dog at this hospital and I had bought a brand new bottle of medicine (very expensive medicine) and gave the staff specific instructions on how to use it. This bottle normally lasy 3 months, but in 3 weeks I got a call saying they needed more medicine. I went in to talk to them and they had used a 3 month supply in 3 weeks! My dog was so doped up lokking and she was vomiting and they were giving her other meds that I did not approve of, so I pulled her out of that place immediately. I wanted to discuss this with the head doctor and he wouldn't speak with me about it. A couple of months before that my friend had taken her kitten there to be spayed and when she called to ask how she was doing, they asked her "Are you sure you brought your kitten here?"

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