Zapata's Mexican Restaurant

★★★☆☆
  • 8 Eastport Plaza Dr

    Collinsville, IL 62234

    Map & Directions
  • 618-343-1337

About Zapata's Mexican Restaurant

3.375 8
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Spur of the moment stop, with my BF, at Zapata's Mexican Restaurant in Collinsville, IL . We had never been there before, but figured ok to grab a bite and have a drink. The appearance was quaint, but large, like a cantina but double or

3
★★★★★

Spur of the moment stop, with my BF, at Zapata's Mexican Restaurant in Collinsville, IL . We had never been there before, but figured ok to grab a bite and have a drink. The appearance was quaint, but large, like a cantina but double or

.

We have passed through Collinsville many times over the years during 'road trips' and family vacations. Every experience we had previously in this town was a good one, until last week. Zapata's has now become our family's token word for "bad, scary food". On the outside, the building is bright and welcoming. However, do not be decieved! Once you walk through the doors everything changes. The bathrooms are hideous at best. You're lucky if you find toilet paper, paper towels, and a stall that latches all the way. Plus, they're dirty. Once seated at our table we were served a fowl tasting brown liquid they like to pass off as "salsa". The chips were stale as well. We decided to give the food another chance and optimistically place our orders. (PS- order bottled water, don't drink the tap.) Our food finally arrived. My son ordered cheese enchilada's, but there was a pile of shredded meat of some sort on top of them and very little cheese. My sons friend ordered quesadillas and there was so little filling in them that they were almost completely flat and tasted dry. My sister ordered a taco salad. (Can't mess that up, right? Wrong! The meat wasn't completely cooked and the entire shell was soggy. I ordered tacos. The meat wasn't completely cooked and was 'mushy'. (?) The hard shell was the worst I've ever tasted. No flavor, just thick, stale and bland. The guacamole was so thin- it poured out like green water. At this point, we'd all had enough. Contrary to what another 'reviewer' listed here stated, we are indeed good tippers. Usually 20 to 25%. We are also not demanding. We simply expect the food we pay for to be edible and flavorful. We left after one or two bites each. Although she was slow, we felt that our server was fairly decent and we didn't want to cause her a problem, so we paid for our lousy food and also left a tip since we felt it wasn't primarily our servers fault. We'll never eat there again. Enter at your own risk!!!

0
★☆☆☆☆

We have passed through Collinsville many times over the years during 'road trips' and family vacations. Every experience we had previously in this town was a good one, until last week. Zapata's has now become our family's token word for "bad, scary food". On the outside, the building is bright and welcoming. However, do not be decieved! Once you walk through the doors everything changes. The bathrooms are hideous at best. You're lucky if you find toilet paper, paper towels, and a stall that latches all the way. Plus, they're dirty. Once seated at our table we were served a fowl tasting brown liquid they like to pass off as "salsa". The chips were stale as well. We decided to give the food another chance and optimistically place our orders. (PS- order bottled water, don't drink the tap.) Our food finally arrived. My son ordered cheese enchilada's, but there was a pile of shredded meat of some sort on top of them and very little cheese. My sons friend ordered quesadillas and there was so little filling in them that they were almost completely flat and tasted dry. My sister ordered a taco salad. (Can't mess that up, right? Wrong! The meat wasn't completely cooked and the entire shell was soggy. I ordered tacos. The meat wasn't completely cooked and was 'mushy'. (?) The hard shell was the worst I've ever tasted. No flavor, just thick, stale and bland. The guacamole was so thin- it poured out like green water. At this point, we'd all had enough. Contrary to what another 'reviewer' listed here stated, we are indeed good tippers. Usually 20 to 25%. We are also not demanding. We simply expect the food we pay for to be edible and flavorful. We left after one or two bites each. Although she was slow, we felt that our server was fairly decent and we didn't want to cause her a problem, so we paid for our lousy food and also left a tip since we felt it wasn't primarily our servers fault. We'll never eat there again. Enter at your own risk!!!

Pros: Close to the highway, good location.

Cons: Awful tasting food, lack of cleanliness, slow service.

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We ate there Feb 6, 2009 for the noon buffet and the food was great, the food was same as when we ate there Feb. 1st 2008. We go there every year for the Wood Working Show that's near by and always eat ate Zapata's.

2
★★★★★

We ate there Feb 6, 2009 for the noon buffet and the food was great, the food was same as when we ate there Feb. 1st 2008. We go there every year for the Wood Working Show that's near by and always eat ate Zapata's.

Pros: Great noon buffet.

Cons: None.

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We have repeatedly tried this restaurant for more than 2 years hoping it would get better, but after more than 50 visits, we can no longer subject ourselves to the poor quality of service, the rude management and staff, etc. We have a circle of about 20 friends who gathered there on Friday evenings. It was a great location and was not very smoky even though smoking was allowed at the time. We are all very friendly people and have never caused any trouble at the restaurant. We always order food and drinks however, most of us are not alcohol drinkers. It was a great place for us to gather together for an evening of good, clean, fun (they had karaoke). Each one of us has experienced bad service, slow service, rude waiters, rude management, dirty tables, bathrooms in poor condition (no light bulbs, no paper towels, out of toilet paper, etc.) no one to clear off our table as the evening progresses, etc. We only put up with it as long as we did because we couldn't think of anywhere else to meet that was close by that wasn't full of cigarette smoke and had entertainment like karaoke. Now that the smoking ban is in effect there will be plenty of places to choose from. Anyway, the service was much better when we intially started going there. The only difference I can see is management has changed. A very nice gentleman (Lionel) used to manage it. He always took great care of his customers and he kept the waiters and staff on their toes. I haven't seen him in a long time. Once he left, everything seemed to go downhill. I would not recommend this restaurant to anyone. Luckily for us, a new Mexican restaurant has recently opened called "La Esperanza". We've been there twice and only discovered it 2 weeks ago. It's located on Hwy 157 (aka Bluff Rd.) in Collinsville, just south of the new Wal-Mart plaza on the opposite side of the road. The food and service are outstanding! When you walk in, the aroma of the food graces your nostrils. It smells like your grandmother's kitchen would if you lived in Mexico. Awesome!

5
★★★★★

We have repeatedly tried this restaurant for more than 2 years hoping it would get better, but after more than 50 visits, we can no longer subject ourselves to the poor quality of service, the rude management and staff, etc. We have a circle of about 20 friends who gathered there on Friday evenings. It was a great location and was not very smoky even though smoking was allowed at the time. We are all very friendly people and have never caused any trouble at the restaurant. We always order food and drinks however, most of us are not alcohol drinkers. It was a great place for us to gather together for an evening of good, clean, fun (they had karaoke). Each one of us has experienced bad service, slow service, rude waiters, rude management, dirty tables, bathrooms in poor condition (no light bulbs, no paper towels, out of toilet paper, etc.) no one to clear off our table as the evening progresses, etc. We only put up with it as long as we did because we couldn't think of anywhere else to meet that was close by that wasn't full of cigarette smoke and had entertainment like karaoke. Now that the smoking ban is in effect there will be plenty of places to choose from. Anyway, the service was much better when we intially started going there. The only difference I can see is management has changed. A very nice gentleman (Lionel) used to manage it. He always took great care of his customers and he kept the waiters and staff on their toes. I haven't seen him in a long time. Once he left, everything seemed to go downhill. I would not recommend this restaurant to anyone. Luckily for us, a new Mexican restaurant has recently opened called "La Esperanza". We've been there twice and only discovered it 2 weeks ago. It's located on Hwy 157 (aka Bluff Rd.) in Collinsville, just south of the new Wal-Mart plaza on the opposite side of the road. The food and service are outstanding! When you walk in, the aroma of the food graces your nostrils. It smells like your grandmother's kitchen would if you lived in Mexico. Awesome!

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1 out of 1 people found this review helpful.

.

I went here with high hopes and even gave it a second and third chance always the same, poor service, nice outdoor settings, rude servers, not fond of the indoor setting, not to clean inside, the food was always awfull, the chips were always stale, i once even got moldy salsa mmmmmm... that ended my attempts at this one, drive down the road a bit and go to white castle, its cleaner and better service!

1
★☆☆☆☆

I went here with high hopes and even gave it a second and third chance always the same, poor service, nice outdoor settings, rude servers, not fond of the indoor setting, not to clean inside, the food was always awfull, the chips were always stale, i once even got moldy salsa mmmmmm... that ended my attempts at this one, drive down the road a bit and go to white castle, its cleaner and better service!

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1 out of 1 people found this review helpful.

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Zapatas is your best choice for Mexican food if you wish to stay in Collinsville, but honestly I would recommend a neighboring town instead of this eatery. The food is average at absolute best; I have had some dishes that were fairly good but others that were simply awful. Overall - this is just not a place I look forward to eating at. I would suggest spending the same amount of money at a nearby chain restaurant or, if you're really in the mood for Mexican, drive a little farther for a far better experience.

3
★★★☆☆

Zapatas is your best choice for Mexican food if you wish to stay in Collinsville, but honestly I would recommend a neighboring town instead of this eatery. The food is average at absolute best; I have had some dishes that were fairly good but others that were simply awful. Overall - this is just not a place I look forward to eating at. I would suggest spending the same amount of money at a nearby chain restaurant or, if you're really in the mood for Mexican, drive a little farther for a far better experience.

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As far as Mexican restaurants go, Zapata's is the only place I enjoy in town. However, in the last couple months the quality has declined quite a bit. The food used to be delicious, now they seem to improvise with things and it just isn't quite what it used to be. The fajitas I had just two nights ago were smothered in some sort of bland red sauce, and the cold plate of toppings was not a bit fresh. Also the children's menu runs around $4 per dish, but does not include the drinks - and the drinks are another $2. So, keep that in mind if you have a family like we do. It can end up being a very costly dinner.

3
★★★☆☆

As far as Mexican restaurants go, Zapata's is the only place I enjoy in town. However, in the last couple months the quality has declined quite a bit. The food used to be delicious, now they seem to improvise with things and it just isn't quite what it used to be. The fajitas I had just two nights ago were smothered in some sort of bland red sauce, and the cold plate of toppings was not a bit fresh. Also the children's menu runs around $4 per dish, but does not include the drinks - and the drinks are another $2. So, keep that in mind if you have a family like we do. It can end up being a very costly dinner.

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.

The food at this restaurant is really, really excellent. I have had several items from their menu....dips, appetizers, entrees...everything was great. But the customer service on the other hand is AWFUL. The staff is rude and slow. They would rather chat amongst themselves than get their customer another drink refill or ask if anything is needed. I completely stopped eating in and switched to take out because of the rudeness. I highly recommend the food...just make sure you take it TO GO.

3
★★★☆☆

The food at this restaurant is really, really excellent. I have had several items from their menu....dips, appetizers, entrees...everything was great. But the customer service on the other hand is AWFUL. The staff is rude and slow. They would rather chat amongst themselves than get their customer another drink refill or ask if anything is needed. I completely stopped eating in and switched to take out because of the rudeness. I highly recommend the food...just make sure you take it TO GO.

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