Windy City Honda

★★★☆☆
  • 4950 S Pulaski Rd

    Chicago, IL 60632

    Map & Directions
  • 773-582-5000

About Windy City Honda

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Hours
Mon-Fri 9am-9pm, Sat 9am-6pm

Automotive

Automotive
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My sales process was pretty good, but the after dealings are terrible. First problem day after taken home my 07 Odyssey. Entertainment system didn't work. Contacted the sales person (internet sales manager) after multiple phone calls, and emails he told me to call the entertainment system guy Christopher. Why should I call was my first thought but I did. Christopher after two calls called me back. He said this is a factory item, I'm an aftermarket guy what do you want me to do!!! I called the sales person back again no return call. Drove to the dealership, and explained my frustration, and JD took care of it. Problem #2 the a/c has never been up to par, I thought it was just because it was a van then yesterday with the a/c on foul burning smelling fumes came inside of the van. This morning I took the van in to service explained the situation, and after three hours they gave me a loaner and said it would be fixed tomorrow. I just got a call 10 hours later telling me this repair would be at my cost, and I said no this car was supposed to be certified according to the sales person who also showed me the carmax report. Service said I could talk to the used car manager Arsani. I called Arsani explained the situation, and told him this is unacceptable. I just purchased this van for $17,000. He said wait till your extended warranty kicks in, in 30days!!! He couldn't help me. I told him the a/c clutch didn't just ruin the compressor overnight. He again said wait till your extended warranty kicks in, I remember the a/c being cold when I was in it. I told him I will bring the van back, and leave with him. I called Honda to complain so we'll see where this gets me.

1
★☆☆☆☆

My sales process was pretty good, but the after dealings are terrible. First problem day after taken home my 07 Odyssey. Entertainment system didn't work. Contacted the sales person (internet sales manager) after multiple phone calls, and emails he told me to call the entertainment system guy Christopher. Why should I call was my first thought but I did. Christopher after two calls called me back. He said this is a factory item, I'm an aftermarket guy what do you want me to do!!! I called the sales person back again no return call. Drove to the dealership, and explained my frustration, and JD took care of it. Problem #2 the a/c has never been up to par, I thought it was just because it was a van then yesterday with the a/c on foul burning smelling fumes came inside of the van. This morning I took the van in to service explained the situation, and after three hours they gave me a loaner and said it would be fixed tomorrow. I just got a call 10 hours later telling me this repair would be at my cost, and I said no this car was supposed to be certified according to the sales person who also showed me the carmax report. Service said I could talk to the used car manager Arsani. I called Arsani explained the situation, and told him this is unacceptable. I just purchased this van for $17,000. He said wait till your extended warranty kicks in, in 30days!!! He couldn't help me. I told him the a/c clutch didn't just ruin the compressor overnight. He again said wait till your extended warranty kicks in, I remember the a/c being cold when I was in it. I told him I will bring the van back, and leave with him. I called Honda to complain so we'll see where this gets me.

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It is the ABSOLUTELY WORST dealership I have EVER SEEN. I took my wife's car to get the camber adjusted. The service adviser Juan Aviles "interrogated" me why I visited there and on what ground I think my car need camber adjustment. Well, even he was not nice but at least he asked thoroughly, right? I presented their coupon and sign the paperwork. One hour later, he came back and asked me to make payment. Once I paid $80 by credit card he gave me the alignment report clearly showing the camber NEVER BEEN ADJUSTED!!! I immediately complained to his service manager and 2 weeks later someone claim to be the service manager "Ali" called me upon my complaint. "Ali" said it was Juan's fault that he didn't inform me that they cannot adjust camber but he refused to take any action to reimburse my loss. Even more, "Ali" said "it is not making any business sense by telling customer that there are things THEY CANNOT DO" before they charge it. JUST STAY AWAY this dealership, they are not afraid of Best Business Bureau, City of Chicago nor your credit card company. Because they just don't reply any of investigation from any of those. Learn some from my lesson, IF YOU GO THERE YOU WILL BE THE NEXT VICTIM. I am looking for lawyer taking class action against these outrageous scams, if you know someone are doing it or you are interested in doing it, please reply my comment. I have documented all the evidence and if you want to take your chance with this dealer, I advise you do the same.

1
★☆☆☆☆

It is the ABSOLUTELY WORST dealership I have EVER SEEN. I took my wife's car to get the camber adjusted. The service adviser Juan Aviles "interrogated" me why I visited there and on what ground I think my car need camber adjustment. Well, even he was not nice but at least he asked thoroughly, right? I presented their coupon and sign the paperwork. One hour later, he came back and asked me to make payment. Once I paid $80 by credit card he gave me the alignment report clearly showing the camber NEVER BEEN ADJUSTED!!! I immediately complained to his service manager and 2 weeks later someone claim to be the service manager "Ali" called me upon my complaint. "Ali" said it was Juan's fault that he didn't inform me that they cannot adjust camber but he refused to take any action to reimburse my loss. Even more, "Ali" said "it is not making any business sense by telling customer that there are things THEY CANNOT DO" before they charge it. JUST STAY AWAY this dealership, they are not afraid of Best Business Bureau, City of Chicago nor your credit card company. Because they just don't reply any of investigation from any of those. Learn some from my lesson, IF YOU GO THERE YOU WILL BE THE NEXT VICTIM. I am looking for lawyer taking class action against these outrageous scams, if you know someone are doing it or you are interested in doing it, please reply my comment. I have documented all the evidence and if you want to take your chance with this dealer, I advise you do the same.

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Don??t do business with Honda City.They are just going to cheat you.Don??t do my mistake!I bought my car from the used cars department but later I had the horrible experience to deal with Matt Milla ?? the general manager who turned out to be the biggest liars of all.So with such general manager you can imagine how the new cars department is also doing.There is my story:
I bought my Honda Crv 2007 this April ($ 20 000).Yeah, it happened to me exactly what everybody else is saying.The car that I saw online was marked as certified but it actually wasn??t and also the price online was with $ 850 less than the actual price.
So after the test drive I noticed that the front left light and the left side of the front bumper were loose.I was ready to walk away but Liz D.(my salesman) stopped me and told me that they can fix this before we even finish with the paperwork.Now is the moment to say that this car had everything I wanted, and because the loose light and bumper didn??t seem so big problem I decided to buy it.When everything was done and I went to take the car I noticed that the light and bumper are still the same loose.In that moment the manager of the used cars Jesus Roman (known as Jessy) showed up and told me that it will take no more than couple hours to fix it, but they can??t do it now because they need some parts.So he suggested me to come after few days and if they can??t fix it in the same day he will give me another car to drive until they fix mine.I trusted this guy and was calm because we even put it on a paper that says that they own me to fix that light and bumper.
I brought the car next Saturday.It is a really long story here ??cause I spend 2 hours there and J.Roman and the service manager Sanny were playing me around until they just sent me home telling me that they are really busy now and to come next week. These people were rude and didn??t care about me at all. They were talking Spanish on the phone to each other when I was there, so I can??t understand anything.
So I came back after a week and left the car for repair. They didn??t give me another car!!! What they did is they lied to me that the car will be done in couple days.
It took 3 weeks, that??s right, 21 days for those liars to finish my car.Every time when I called they told me different story.Jessy Roman was in control of everything. Whatever lie they told me, they got it from him, because he was the only one that knew what is happening with my car.And I couldn??t talk with him because every time he was with a customer or out of the office!?!Just great management!!!
However at the end of the third week I went to take my car.You can imagine how devastated I was when I saw the car and nothing, absolutely nothing was done. The light and the bumper were the same loose, nothing was painted and there was not even one new part installed.I was so so so mad. The explanation of Jessy Roman was ??The car was in the body shop, it is not going back there.Have a good day?.He didn??t care that I had a paper where it says that they own to fix my car.Next week I tried to reach the general manager Matt Milla on the phone, but he never picked up.So I went there again, found him in the office and finally talked with him. He saw that the car was not repaired and told me to take it to any body shop to fix it and he will pay the bill. I showed him an estimate for around $ 1000 that I took from other Honda dealer just few days ago.He said ??OK, take it there to fix it and I??ll pay?.I took the car and the guys fixed it for one day. It took me a week trying to reach Matt Milla.This guy just disappeared like a ghost.I had to pay the car myself because this was the only way to take it from the shop and I went directly to Honda City.I got there and talked with Matt Mill.He was rude and after little talk he said that he heard all my messages and that he wrote the check and sent it yesterday.I knew that was a big lie and there was no check, and when I asked him to write me another one so I can take it with me now, he refused.I absolutely knew that this guy is playing me.That day I realized that this Honda dealership is nothing but scam and criminals.More than a month already past and I never get a check!!!
You can see that Honda City is just a bunch of criminals that want to take your money and after that they treat you like a trash.They don??t care about their own promises and lie to your face.They destroy the good name of Honda.Nobody deserve to be treated and played the way they did to me.I??ll never do business with these people again and I suggest you stay away from them too!!!
I??ll keep fighting until they get what they deserve.I??ve read some of you guys were in a similar situation and the owners of the Honda City helped you. So my next step is to try to talk with these guys.If this goes wrong I??m all prepared for the court.I have all the papers, pictures and other evidence to prove that this dealership is nothing but professional criminals.

1
★☆☆☆☆

Don??t do business with Honda City.They are just going to cheat you.Don??t do my mistake!I bought my car from the used cars department but later I had the horrible experience to deal with Matt Milla ?? the general manager who turned out to be the biggest liars of all.So with such general manager you can imagine how the new cars department is also doing.There is my story:
I bought my Honda Crv 2007 this April ($ 20 000).Yeah, it happened to me exactly what everybody else is saying.The car that I saw online was marked as certified but it actually wasn??t and also the price online was with $ 850 less than the actual price.
So after the test drive I noticed that the front left light and the left side of the front bumper were loose.I was ready to walk away but Liz D.(my salesman) stopped me and told me that they can fix this before we even finish with the paperwork.Now is the moment to say that this car had everything I wanted, and because the loose light and bumper didn??t seem so big problem I decided to buy it.When everything was done and I went to take the car I noticed that the light and bumper are still the same loose.In that moment the manager of the used cars Jesus Roman (known as Jessy) showed up and told me that it will take no more than couple hours to fix it, but they can??t do it now because they need some parts.So he suggested me to come after few days and if they can??t fix it in the same day he will give me another car to drive until they fix mine.I trusted this guy and was calm because we even put it on a paper that says that they own me to fix that light and bumper.
I brought the car next Saturday.It is a really long story here ??cause I spend 2 hours there and J.Roman and the service manager Sanny were playing me around until they just sent me home telling me that they are really busy now and to come next week. These people were rude and didn??t care about me at all. They were talking Spanish on the phone to each other when I was there, so I can??t understand anything.
So I came back after a week and left the car for repair. They didn??t give me another car!!! What they did is they lied to me that the car will be done in couple days.
It took 3 weeks, that??s right, 21 days for those liars to finish my car.Every time when I called they told me different story.Jessy Roman was in control of everything. Whatever lie they told me, they got it from him, because he was the only one that knew what is happening with my car.And I couldn??t talk with him because every time he was with a customer or out of the office!?!Just great management!!!
However at the end of the third week I went to take my car.You can imagine how devastated I was when I saw the car and nothing, absolutely nothing was done. The light and the bumper were the same loose, nothing was painted and there was not even one new part installed.I was so so so mad. The explanation of Jessy Roman was ??The car was in the body shop, it is not going back there.Have a good day?.He didn??t care that I had a paper where it says that they own to fix my car.Next week I tried to reach the general manager Matt Milla on the phone, but he never picked up.So I went there again, found him in the office and finally talked with him. He saw that the car was not repaired and told me to take it to any body shop to fix it and he will pay the bill. I showed him an estimate for around $ 1000 that I took from other Honda dealer just few days ago.He said ??OK, take it there to fix it and I??ll pay?.I took the car and the guys fixed it for one day. It took me a week trying to reach Matt Milla.This guy just disappeared like a ghost.I had to pay the car myself because this was the only way to take it from the shop and I went directly to Honda City.I got there and talked with Matt Mill.He was rude and after little talk he said that he heard all my messages and that he wrote the check and sent it yesterday.I knew that was a big lie and there was no check, and when I asked him to write me another one so I can take it with me now, he refused.I absolutely knew that this guy is playing me.That day I realized that this Honda dealership is nothing but scam and criminals.More than a month already past and I never get a check!!!
You can see that Honda City is just a bunch of criminals that want to take your money and after that they treat you like a trash.They don??t care about their own promises and lie to your face.They destroy the good name of Honda.Nobody deserve to be treated and played the way they did to me.I??ll never do business with these people again and I suggest you stay away from them too!!!
I??ll keep fighting until they get what they deserve.I??ve read some of you guys were in a similar situation and the owners of the Honda City helped you. So my next step is to try to talk with these guys.If this goes wrong I??m all prepared for the court.I have all the papers, pictures and other evidence to prove that this dealership is nothing but professional criminals.

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I bought 2011 Honda Odyssey from these guys. Started with an over the phone quote and negotiations. We settled on a price over the phone. They asked for a deposit for the van they had that matched our requirements. I had never put a deposit down on a car before, so I did not. This particular van sold before we could make it the store. They called to advise me that van I wanted was selling. They offered to find me another one, so I gave them 1k deposit. I went in to the store for an hour for them to appraise my trade. They provided me a great price for the trade (topped CarMax). Four (4) days later they delivered the van to my home (8miles away) and took my trade with them. What could be better? Great Job! The price negotiated over the phone was the price I paid.

5
★★★★★

I bought 2011 Honda Odyssey from these guys. Started with an over the phone quote and negotiations. We settled on a price over the phone. They asked for a deposit for the van they had that matched our requirements. I had never put a deposit down on a car before, so I did not. This particular van sold before we could make it the store. They called to advise me that van I wanted was selling. They offered to find me another one, so I gave them 1k deposit. I went in to the store for an hour for them to appraise my trade. They provided me a great price for the trade (topped CarMax). Four (4) days later they delivered the van to my home (8miles away) and took my trade with them. What could be better? Great Job! The price negotiated over the phone was the price I paid.

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We like this car dealer that is surrounded by a diversity and countless of brand-new cars; also, the service department is excellent, and the service is quick and fantastic, as well as the manager in service department would even call us to ask how was the service for oil change, which made us even more satisfier. We will always come to this place for our Brand- new Honda Odyssey's maintenance such as oil change and service check to keep the new car in a high-quality condition.

2
★★★★★

We like this car dealer that is surrounded by a diversity and countless of brand-new cars; also, the service department is excellent, and the service is quick and fantastic, as well as the manager in service department would even call us to ask how was the service for oil change, which made us even more satisfier. We will always come to this place for our Brand- new Honda Odyssey's maintenance such as oil change and service check to keep the new car in a high-quality condition.

.

Hope is on the way, the Milky Way!!! Our people see it open up every day. Our businesses are expanding and sharing their wisdom with other hard working organizations. The music scene, it thrives in a society overcoming oppressive issues and obstacles. So too does your ability to help aid our Earth and open doors to greener options. Live life and fly like you know the wind as well as the water.

5
★★★★★

Hope is on the way, the Milky Way!!! Our people see it open up every day. Our businesses are expanding and sharing their wisdom with other hard working organizations. The music scene, it thrives in a society overcoming oppressive issues and obstacles. So too does your ability to help aid our Earth and open doors to greener options. Live life and fly like you know the wind as well as the water.

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I started my search on line through Honda City's website. They were very responsive. I saw a review that said "bait and switch" , so I was skeptical at first. The sales person gave a price, and honored it when I get there. There was no switch. I got the car at a reasonable price, in a no pressure atmosphere. I would recommend them to anyone looking for a new Honda

5
★★★★★

I started my search on line through Honda City's website. They were very responsive. I saw a review that said "bait and switch" , so I was skeptical at first. The sales person gave a price, and honored it when I get there. There was no switch. I got the car at a reasonable price, in a no pressure atmosphere. I would recommend them to anyone looking for a new Honda

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I have been dealing with Honda City for several years. They are great. All my friends and family purchase / service their cars there. I have never had a problem.

5
★★★★★

I have been dealing with Honda City for several years. They are great. All my friends and family purchase / service their cars there. I have never had a problem.

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I tried buying a car from this dealership a few years ago and it was a terrible experience. Their salesmen are not the nicest of people and was very high pressure. Next having bought a honda elsewhere, i took my car here for servicing due to brake noises. they would not look before having me pay a fee, though i was covered under warentee. they found nothing. i took the car to a suburban dealership, free of charge inspection, found the problem, it was covered under a recall notice and got it done very quickly. bottom line, do not go here. they are aweful, even for a Honda.

1
★☆☆☆☆

I tried buying a car from this dealership a few years ago and it was a terrible experience. Their salesmen are not the nicest of people and was very high pressure. Next having bought a honda elsewhere, i took my car here for servicing due to brake noises. they would not look before having me pay a fee, though i was covered under warentee. they found nothing. i took the car to a suburban dealership, free of charge inspection, found the problem, it was covered under a recall notice and got it done very quickly. bottom line, do not go here. they are aweful, even for a Honda.

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