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Al's #1 Italian Beef

1079 W Taylor St Chicago, IL

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Al's #1 Italian Beef

1079 W Taylor St Chicago, IL

3.0 1
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On a recent business trip to Chicago, I stopped for a quick lunch at this Subway. I made a point to go outside the traditional lunch hours, as I was in a hurry to get my food, eat, clean up and get to my meeting. At the order placement area, I was confronted by the clerk. The conversation went something like this:
"Can I take your order?" (said with a note of hostility)
"I'd like your daily special."
"What kind of bread do you want?" (at this point, the order taker turned away to speak with another employee)
"what kind is available?" The clerk jabbed at the display of breads.
"I'll take the Italian."
"Don't have any more"
By this time, a customer behind me was getting antsy. She noticed another employee in the serving line acknowledge her and smile. She went around me, and began placing her order with this employee. The order taker snarled at her:
"You're next! I'll take your order after I'm finished with her"
The hostility continued between this other customer and the order taker, and ultimately ended up with three employees having to apologize to this customer for the order taker's rude behavior. Had the order taker actually listened to my initial question, or been proactive when asking what kind of bread I wanted in informing me that they were out of Italian bread but had four other selections available, and had she not acted like a drill sergeant flaring at a green recruit in dealing with the customer behind me, things would have moved much more smoothly, everyone would have gotten their food, and no one would have been in a situation where coming to blows was a possibility.

Perhaps I'm used to small-town hospitality, but any business would do well if they remembered that the customers are the ones who sign the paychecks, not the boss. Restaurant work is hard work, and I have the utmost respect for anyone willing to take it on. The employees in the serving line went out of their way to be accomodating, and deserve applause. They not only had to contend with ir

PROS: In Chicago's Loop - convenient to transportation and shopping.
CONS: Customer service is in competition with Seinfeld's "Soup Nazi."

3
★★★☆☆

On a recent business trip to Chicago, I stopped for a quick lunch at this Subway. I made a point to go outside the traditional lunch hours, as I was in a hurry to get my food, eat, clean up and get to my meeting. At the order placement area, I was confronted by the clerk. The conversation went something like this:
"Can I take your order?" (said with a note of hostility)
"I'd like your daily special."
"What kind of bread do you want?" (at this point, the order taker turned away to speak with another employee)
"what kind is available?" The clerk jabbed at the display of breads.
"I'll take the Italian."
"Don't have any more"
By this time, a customer behind me was getting antsy. She noticed another employee in the serving line acknowledge her and smile. She went around me, and began placing her order with this employee. The order taker snarled at her:
"You're next! I'll take your order after I'm finished with her"
The hostility continued between this other customer and the order taker, and ultimately ended up with three employees having to apologize to this customer for the order taker's rude behavior. Had the order taker actually listened to my initial question, or been proactive when asking what kind of bread I wanted in informing me that they were out of Italian bread but had four other selections available, and had she not acted like a drill sergeant flaring at a green recruit in dealing with the customer behind me, things would have moved much more smoothly, everyone would have gotten their food, and no one would have been in a situation where coming to blows was a possibility.

Perhaps I'm used to small-town hospitality, but any business would do well if they remembered that the customers are the ones who sign the paychecks, not the boss. Restaurant work is hard work, and I have the utmost respect for anyone willing to take it on. The employees in the serving line went out of their way to be accomodating, and deserve applause. They not only had to contend with ir

PROS: In Chicago's Loop - convenient to transportation and shopping.
CONS: Customer service is in competition with Seinfeld's "Soup Nazi."

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