Conrad Company

★★★☆☆
For ALL Your Cleaning Supply Needs
  • 1932 Essington Rd

    Joliet, IL 60435

    Map & Directions
  • 815-609-1033

Personal Services

Personal Services
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The experience we had with this company was negative from the get go. I have my wife drop off our Electrolux to be fixed, the power head??s power was cutting in and out. She was told that it should take 7-10 days, no problem. 12 days later I called to check on the status of the vacuum, I was told the service guy thinks it might be the hose but is ordering other parts to try and save me a buck or two and that he would call me when he gets in. Nobody ever called. Another week later I call and I am fed the same spoonful of crap as before, I politely told them to replace what needs to be replaced despite the cost and again I was promised a call that I never received. Another week goes by and I again call and tell them that I am coming to pick up the vacuum if its fixed or not, now all of the sudden they say it is fixed and I should have got a call. No one ever called. The owner of this place obviously doesn??t put too much merit in customer satisfaction, the building is dirty and filled with cigarette smoke, and to top it off my vacuum is now having the same issue as before. I will never use this company again and advise others to find another repair shop.

1
★☆☆☆☆

The experience we had with this company was negative from the get go. I have my wife drop off our Electrolux to be fixed, the power head??s power was cutting in and out. She was told that it should take 7-10 days, no problem. 12 days later I called to check on the status of the vacuum, I was told the service guy thinks it might be the hose but is ordering other parts to try and save me a buck or two and that he would call me when he gets in. Nobody ever called. Another week later I call and I am fed the same spoonful of crap as before, I politely told them to replace what needs to be replaced despite the cost and again I was promised a call that I never received. Another week goes by and I again call and tell them that I am coming to pick up the vacuum if its fixed or not, now all of the sudden they say it is fixed and I should have got a call. No one ever called. The owner of this place obviously doesn??t put too much merit in customer satisfaction, the building is dirty and filled with cigarette smoke, and to top it off my vacuum is now having the same issue as before. I will never use this company again and advise others to find another repair shop.

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I dropped my vaccum off with these yahoos to be fixed and was told that it needed a belt from the company but the company was out of stock on this part. I was told it would take one week to get the part. Two and a half weeks later when I called, the company was STILL out of stock on the part. So I called the company, amazing since the company said they had never been out of the BELT. The company told me that this company had not place an order for over a MONTH. When the yahoo's at Conrads were telling me that they got a shipment from Dyson every week!!! It must truley be amazing that when I called them at 9:21 am asking about my vaccum telling them that I now knew that they were liar liar liars....the belt was not in. Yet somehow, at 9:42...just 21 minutes later on the SAME DAY they called my husband to say that the vaccum was fixed. LIAR LIAR LIARS.....I WILL NEVER GO BACK TO THESE PEOPLE!! Beware...if they dont have the part, they tell you the company is out of stock on it and then they (Conrads) won't order it for 3 weeks!!!

1
★☆☆☆☆

I dropped my vaccum off with these yahoos to be fixed and was told that it needed a belt from the company but the company was out of stock on this part. I was told it would take one week to get the part. Two and a half weeks later when I called, the company was STILL out of stock on the part. So I called the company, amazing since the company said they had never been out of the BELT. The company told me that this company had not place an order for over a MONTH. When the yahoo's at Conrads were telling me that they got a shipment from Dyson every week!!! It must truley be amazing that when I called them at 9:21 am asking about my vaccum telling them that I now knew that they were liar liar liars....the belt was not in. Yet somehow, at 9:42...just 21 minutes later on the SAME DAY they called my husband to say that the vaccum was fixed. LIAR LIAR LIARS.....I WILL NEVER GO BACK TO THESE PEOPLE!! Beware...if they dont have the part, they tell you the company is out of stock on it and then they (Conrads) won't order it for 3 weeks!!!

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Yes, what a great company they always have my needs wether big or small...I know the company on a household name.. Not only have I shopped there I have worked there. They have great employees who are wonderful people, they know their business and they know their customers on a personal basis. So when you come into their store you dont have to ask they already know what you need. I've shopped there, worked there and will always love the store. Chuck and Deb Schriner are the cleaning experts for any household need not only are they the best experts on cleaning advice they are also great people. Chuck and Deb thanks for the good cleaning advice not only is my home clean but I am clean. Thank you and I will always forever more remember your store.

5
★★★★★

Yes, what a great company they always have my needs wether big or small...I know the company on a household name.. Not only have I shopped there I have worked there. They have great employees who are wonderful people, they know their business and they know their customers on a personal basis. So when you come into their store you dont have to ask they already know what you need. I've shopped there, worked there and will always love the store. Chuck and Deb Schriner are the cleaning experts for any household need not only are they the best experts on cleaning advice they are also great people. Chuck and Deb thanks for the good cleaning advice not only is my home clean but I am clean. Thank you and I will always forever more remember your store.

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When I needed a part for my carpet cleaner, they had just what I needed in stock. The people are nice and knowledgable and were able to tell me how to use this part and put in on my carpet cleaner myself. They also offer services to where they fix your vaccuum or cleaner too, but I am a do-it-yourself kind of person. This is a good place to go when you need service or parts for vaccuums or carpet cleaners. I would definately go back again.

4
★★★★☆

When I needed a part for my carpet cleaner, they had just what I needed in stock. The people are nice and knowledgable and were able to tell me how to use this part and put in on my carpet cleaner myself. They also offer services to where they fix your vaccuum or cleaner too, but I am a do-it-yourself kind of person. This is a good place to go when you need service or parts for vaccuums or carpet cleaners. I would definately go back again.

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