Hawk Ford Of Oak Lawn

★★★☆☆
Proud Ford Automotive Leader serving Chicago and Suburbs
  • 6100 W 95th St

    Oak Lawn, IL 60453

    Map & Directions
  • 708-599-6000

Automotive

Automotive
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2.5 2
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Several family members and I have bought nearly all our vehicles from Hawkinson for over a decade now. Their sales staff really try to get you what you want, and seem to really want you to leave happy, not just about making a sale. The sales process can be tedious and at times they seem overwhelmed with a high volume of customers, but they try their best to accommodate.

4
★★★★☆

Several family members and I have bought nearly all our vehicles from Hawkinson for over a decade now. Their sales staff really try to get you what you want, and seem to really want you to leave happy, not just about making a sale. The sales process can be tedious and at times they seem overwhelmed with a high volume of customers, but they try their best to accommodate.

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I had a problem passing an emmissions test due to cylinder 4 misfire. After replacing numerous parts I decided to take it to my Ford dealer. After paying $102 for a diagnostic, I was told it was due to a bad computer. They wanted $350 for a part and a minimum of $102 for labor. I opted to do it myself for $140 and 20 minutes of my sons time for labor. The problem still was not fixed. The then tried to charge another $103 for programming of an already programmed part. They then said it was the wiring to the computer. Another $300 later for new wiring and the problem is still not fixed. They are now saying I have a problem with a lower gasket which they can fix for an additional $500+ or something with my radiator leaking into the motor but I have no problems with my vehicle except for cylinder #4 which they said is working fine. I asked to be reimbursed for my expenses related to their diagnosos but they have refused except for not charging me a proframming fee after I told them it was a preprogrammed part.

PROS: Clean service area and polite personnel
CONS: More expensive than a regular mechanic with no guarantee

1
★☆☆☆☆

I had a problem passing an emmissions test due to cylinder 4 misfire. After replacing numerous parts I decided to take it to my Ford dealer. After paying $102 for a diagnostic, I was told it was due to a bad computer. They wanted $350 for a part and a minimum of $102 for labor. I opted to do it myself for $140 and 20 minutes of my sons time for labor. The problem still was not fixed. The then tried to charge another $103 for programming of an already programmed part. They then said it was the wiring to the computer. Another $300 later for new wiring and the problem is still not fixed. They are now saying I have a problem with a lower gasket which they can fix for an additional $500+ or something with my radiator leaking into the motor but I have no problems with my vehicle except for cylinder #4 which they said is working fine. I asked to be reimbursed for my expenses related to their diagnosos but they have refused except for not charging me a proframming fee after I told them it was a preprogrammed part.

PROS: Clean service area and polite personnel
CONS: More expensive than a regular mechanic with no guarantee

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