Alvarez Mexican Restaurant

★★☆☆☆
  • 205 E Riverside Blvd

    Loves Park, IL 61111

    Map & Directions
  • 815-633-4588

About Alvarez Mexican Restaurant

Hours
Fri-Sun: 11am-10pm, Tue-Thu: 11am-9pm

Food

Food
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2.0 2
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I have been a regular customer for years. The food is good enough. I dine in and order take-out frequently. At least I used to, but I will never do so again. Tonight my order was made wrong, and very wrong: filled with meat when I am a vegetarian and was very clear about what I wanted when I placed my order. My meal also did not have the sauce that I requested. When I called the restaurant I requested a refund or a credit for the next time, but the manager told me that he didn't believe me about what I ordered and only offered to exchange my 3-item combination meal for a lone cheese enchilada and a container of sauce the next day. What am I supposed to do with a container of sauce? Poor it on the food from the prior day that they made wrong? Why a cheese enchilada, of all things? All I wanted was a credit for a meal for the next time, but the manager instead told me that he didn't want my business. I ate frozen pizza tonight, and I suggest that you do too since frozen pizzas don't argue with you. If you *do* eat here, which is entirely inadvisable, at least pay with a credit card so you can dispute the charge when you get ripped off.

This man's brother, Hector, does a much better job at the Bell School store, so go see Hector and tell him where you think his brother can put that day-late cheese enchilada and cup of sauce.

0
★☆☆☆☆

I have been a regular customer for years. The food is good enough. I dine in and order take-out frequently. At least I used to, but I will never do so again. Tonight my order was made wrong, and very wrong: filled with meat when I am a vegetarian and was very clear about what I wanted when I placed my order. My meal also did not have the sauce that I requested. When I called the restaurant I requested a refund or a credit for the next time, but the manager told me that he didn't believe me about what I ordered and only offered to exchange my 3-item combination meal for a lone cheese enchilada and a container of sauce the next day. What am I supposed to do with a container of sauce? Poor it on the food from the prior day that they made wrong? Why a cheese enchilada, of all things? All I wanted was a credit for a meal for the next time, but the manager instead told me that he didn't want my business. I ate frozen pizza tonight, and I suggest that you do too since frozen pizzas don't argue with you. If you *do* eat here, which is entirely inadvisable, at least pay with a credit card so you can dispute the charge when you get ripped off.

This man's brother, Hector, does a much better job at the Bell School store, so go see Hector and tell him where you think his brother can put that day-late cheese enchilada and cup of sauce.

Pros: Decent food.

Cons: Management blames the customer for their mistakes.

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Alvarez has good food. The serving sizes vary, but overall it's quite tasty and served hot. Service was also good-our drinks were refilled regularly.

3
★★★☆☆

Alvarez has good food. The serving sizes vary, but overall it's quite tasty and served hot. Service was also good-our drinks were refilled regularly.

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