The UPS Store

★★★☆☆
  • 910 W Van Buren St FL 1

    Chicago, IL 60607

    Map & Directions
  • 312-226-3333

About The UPS Store

Hours
Mon-Fri 8:30am-7pm, Sat 10am-4pm

Transportation & Storage

Transportation & Storage
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3.0 2
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The new owners are a class act and have fixed some problems that existed before. I delivered my packages to CA and FL no problem with excellent customer service. They also upgraded the entire store so that the customer experience is better

2
★★★★★

The new owners are a class act and have fixed some problems that existed before. I delivered my packages to CA and FL no problem with excellent customer service. They also upgraded the entire store so that the customer experience is better

Pros: New Owners since August 2008

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So in early Feb. I mailed a package out to a friend in California. After 2 weeks she didn't get it so I checked with the store- it was supposed to be on it's way back to the store, and the 2 guys working there said they'd call me when it came. It never came- 3 weeks later after seeing what happened to the package I go back to the store and they don't know what happened to it. So the guy says he will put a trace on it bc it is listed as missing- I ask him for something written down saying this, he stares at me like I'm crazy (I like to keep records of stuff). I ask him again just for some written documentation that they don't know where it is and the guy rolls his eyes at me then says in 8 business days the store will call me regarding the statues of this package. So I wait 8 days and after recovering from the flu (this is another 2 weeks mind you) I go back there. Supposedly they have found my package but gave me a full refund, with some attitude on the side for free (this was the same guy were I asked for a receipt showing they didn't know where the package was). This entire ordeal was such a hassle and maybe I wouldn't have minded if they actually followed up with me regarding this lost package and didn't roll their eyes and make snide remarks to me whenever I went. Such a headache compared to the one of Taylor St.

0
★☆☆☆☆

So in early Feb. I mailed a package out to a friend in California. After 2 weeks she didn't get it so I checked with the store- it was supposed to be on it's way back to the store, and the 2 guys working there said they'd call me when it came. It never came- 3 weeks later after seeing what happened to the package I go back to the store and they don't know what happened to it. So the guy says he will put a trace on it bc it is listed as missing- I ask him for something written down saying this, he stares at me like I'm crazy (I like to keep records of stuff). I ask him again just for some written documentation that they don't know where it is and the guy rolls his eyes at me then says in 8 business days the store will call me regarding the statues of this package. So I wait 8 days and after recovering from the flu (this is another 2 weeks mind you) I go back there. Supposedly they have found my package but gave me a full refund, with some attitude on the side for free (this was the same guy were I asked for a receipt showing they didn't know where the package was). This entire ordeal was such a hassle and maybe I wouldn't have minded if they actually followed up with me regarding this lost package and didn't roll their eyes and make snide remarks to me whenever I went. Such a headache compared to the one of Taylor St.

Message from The UPS Store

The UPS StoreĀ® offers retail shipping, postal and business service centers. The UPS Store comprises more than 4,300 independently owned locations, providing convenient and value-added business services.

More about The UPS Store

Mailbox Services, Digital Printing & Document Services, Packing & Shipping, Moving Boxes & Packaging Materials, House Accounts, Notary Services, Passport/ID Photo Services, Office and Mailing Supplies.

 

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