Tiger Direct Inc

★★☆☆☆
  • 175 Ambassador Dr

    Naperville, IL 60540

    Map & Directions
  • 630-355-3000

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Tiger Direct Inc

175 Ambassador Dr Naperville, IL

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2.0 3
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Wow! Is all I can say about this place. Tiger Direct has the WORST return policy among every store I have been to. We bought a 55 inch Samsung LED and it broke in less than 3 weeks. We had the original receipt, but recycled the 6 foot box. We spoke to the Store Manager over then phone and told him about our broken 55 inch Samsung TV. The Store Manager promised us that if we returned it before 30 days we would be able to exchange it for the same TV, however, we would not have a box, because they needed the box to return the broken TV back to Samsung. We agreed. We were told by the Store Manager that they were going to write notes under our name in the computer so we wouldn't have trouble exchanging the TV.

Guess what? We drove all the way to Tiger Direct in Naperville, IL and spoke to the same store manager that promised us a new TV. He went back on his word and said he can't do it. Not only this, he lied to us. He told us that he NEVER said we can return our TV without a box. We argued and still he lied. Now we have to deal with Samsung and hope they will fix our broken TV that cost us $1,200!

We will never go back to Tiger Direct again! Instead, we will buy our electronics from FRY'S Electronics from now on.

1
★☆☆☆☆

Wow! Is all I can say about this place. Tiger Direct has the WORST return policy among every store I have been to. We bought a 55 inch Samsung LED and it broke in less than 3 weeks. We had the original receipt, but recycled the 6 foot box. We spoke to the Store Manager over then phone and told him about our broken 55 inch Samsung TV. The Store Manager promised us that if we returned it before 30 days we would be able to exchange it for the same TV, however, we would not have a box, because they needed the box to return the broken TV back to Samsung. We agreed. We were told by the Store Manager that they were going to write notes under our name in the computer so we wouldn't have trouble exchanging the TV.

Guess what? We drove all the way to Tiger Direct in Naperville, IL and spoke to the same store manager that promised us a new TV. He went back on his word and said he can't do it. Not only this, he lied to us. He told us that he NEVER said we can return our TV without a box. We argued and still he lied. Now we have to deal with Samsung and hope they will fix our broken TV that cost us $1,200!

We will never go back to Tiger Direct again! Instead, we will buy our electronics from FRY'S Electronics from now on.

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.

OK, for all who don't know"the all new CompUSA" and the once renown Tiger Direct, are one and the same owned by Systemax. Either way, that does not fix the problem of the horrid sales associates that work there, and the money hungry company they work for. As for the company its self they offer mediocre associates due to the massive turn over rate. Why is this? Well lets start with how they run things, each sales associate is forced to sell a minimum of 25,000 in revenue a week, on top of that they have to sell about 8% in dollars of their extended warranty plans.(which for all who don't know, your sales associate receives 15-25% of that number right to their check, they don't care about your purchase, they care that less than 20% actually use the plan you purchased, and at 5% that is $2,000 in warranties) On top of that their anti-virus, CA is the next on their list . their associates don't know what they are selling, they just know they have too.(hell, go in there thinking you need a video card, they will have you walking out with a new one a warranty on it and some of their pc-tune up soft ware. if they can figure out what a video card is.) Now how do i know all of this? well just shop around there enough like i do,(they have some ok prices but really i go just for convenience, i go to micro-center more.) but if you actually listen around, you will hear the ignorant and pompous sales associates complaining how they only made 100 dollars off the moron they just worked with, and how they only are up to 700 dollars on their second day of work for the week. If that is not good enough then listen to their managers calling out what they are up to in sales on the hour, and how much more CA, and warranties they need to sell for the day. and if your sales associate does not sell enough they get fired, but a new pretentious and unlearned associate will be on their way from the gutter they will pull them out of. So if you have any questions about that PC your about to buy, or that video card go to the guy they pawn you off on, while he is there, or just bring someone you trust, and knows what they are talking about. Unless you like to waste your money.... if so ill take it.

0
★☆☆☆☆

OK, for all who don't know"the all new CompUSA" and the once renown Tiger Direct, are one and the same owned by Systemax. Either way, that does not fix the problem of the horrid sales associates that work there, and the money hungry company they work for. As for the company its self they offer mediocre associates due to the massive turn over rate. Why is this? Well lets start with how they run things, each sales associate is forced to sell a minimum of 25,000 in revenue a week, on top of that they have to sell about 8% in dollars of their extended warranty plans.(which for all who don't know, your sales associate receives 15-25% of that number right to their check, they don't care about your purchase, they care that less than 20% actually use the plan you purchased, and at 5% that is $2,000 in warranties) On top of that their anti-virus, CA is the next on their list . their associates don't know what they are selling, they just know they have too.(hell, go in there thinking you need a video card, they will have you walking out with a new one a warranty on it and some of their pc-tune up soft ware. if they can figure out what a video card is.) Now how do i know all of this? well just shop around there enough like i do,(they have some ok prices but really i go just for convenience, i go to micro-center more.) but if you actually listen around, you will hear the ignorant and pompous sales associates complaining how they only made 100 dollars off the moron they just worked with, and how they only are up to 700 dollars on their second day of work for the week. If that is not good enough then listen to their managers calling out what they are up to in sales on the hour, and how much more CA, and warranties they need to sell for the day. and if your sales associate does not sell enough they get fired, but a new pretentious and unlearned associate will be on their way from the gutter they will pull them out of. So if you have any questions about that PC your about to buy, or that video card go to the guy they pawn you off on, while he is there, or just bring someone you trust, and knows what they are talking about. Unless you like to waste your money.... if so ill take it.

Pros: nothing

Cons: everything

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They have pretty much everything you could be looking for in terms of electronics! Also, the sales people are helpful, and can locate what you're looking for. Store is surprisingly large. Only down side is, they rearrange things fairly often, so it's not always easy to come in and find something that you purchased previously.

4
★★★★☆

They have pretty much everything you could be looking for in terms of electronics! Also, the sales people are helpful, and can locate what you're looking for. Store is surprisingly large. Only down side is, they rearrange things fairly often, so it's not always easy to come in and find something that you purchased previously.

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