Eva's Bridals

★★★★★
  • 15641 S 94th Ave

    Orland Park, IL 60462

    Map & Directions
  • 708-403-3334

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they ruined what started out to be a great day. I went there looking for my wedding gown with my mother. I anticipated having a great time and scheduled my whole day around my appointment, including meeting my bridesmaids there to choose their gowns an hour later. The consultant put me in the room with three gowns, and left me and my mother there. She didn't come back until a half hour later when I was dressed and ready to leave. I really think she forgot about me because the store was not even busy. I was probably the only bride there and I can hear the employees laughing and joking. I was so upset. I had to call each one of my bridesmdaids and cancel the plans for the day. How can they do that to someone? Don't they know how important this day is to us and how anxious we are? It's not that they are so special and there are no other bridal salons. It's not that their gowns are so great. The store is dirty and their gowns are ugly. I wish I never stepped foot in that place. Shame on them.

1
★☆☆☆☆

they ruined what started out to be a great day. I went there looking for my wedding gown with my mother. I anticipated having a great time and scheduled my whole day around my appointment, including meeting my bridesmaids there to choose their gowns an hour later. The consultant put me in the room with three gowns, and left me and my mother there. She didn't come back until a half hour later when I was dressed and ready to leave. I really think she forgot about me because the store was not even busy. I was probably the only bride there and I can hear the employees laughing and joking. I was so upset. I had to call each one of my bridesmdaids and cancel the plans for the day. How can they do that to someone? Don't they know how important this day is to us and how anxious we are? It's not that they are so special and there are no other bridal salons. It's not that their gowns are so great. The store is dirty and their gowns are ugly. I wish I never stepped foot in that place. Shame on them.

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6 out of 10 people found this review helpful.

Business Response:

Suelynn, We are sorry you perceived your experience as negative. Certain times of the year are considered "busy season" and appointments are always recommended in our busy salon. It is not our policy to leave brides unattended, though we occasionally will leave the room to search our extensive selection for more gowns that might interest you. This does take time, and sometimes, a bride will not realize this is where we have "disappeared" to. We have over 2000 bridal gown samples in the store. Helping you find exactly what you are looking for is a time consuming task -- but worth it! As far as being dirty, our store is clean, modern and well lit and the "ugly" gowns you claim you saw were by top designers such as Pronovias, LaSposa, Moonlight, Manual Moto, Private Label, James Clifford, Rina di Montella and many others who specifically chose our store to represent them. We hope you found the dress of your dreams as so many other have at our store. The Staff at Eva's of Orland Pk.
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I went to Evas looking for my wedding dress. It was the first and last store I entered for my dress. The ladies were very nice and helpful. I found some dresses in magazines that I thought I would love, she hunted each of them out and then I ended up with a dress that she had suggested. She was so nice and I do not anticipate having any problems when my dress comes in. The woman I was working with even took the time to go through some bridesmaid dresses even though they were pretty busy. I do not anticipate a problem with the salon and would recommend it to others looking to plan a spectacular day with great customer service.

4
★★★★☆

I went to Evas looking for my wedding dress. It was the first and last store I entered for my dress. The ladies were very nice and helpful. I found some dresses in magazines that I thought I would love, she hunted each of them out and then I ended up with a dress that she had suggested. She was so nice and I do not anticipate having any problems when my dress comes in. The woman I was working with even took the time to go through some bridesmaid dresses even though they were pretty busy. I do not anticipate a problem with the salon and would recommend it to others looking to plan a spectacular day with great customer service.

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5 out of 11 people found this review helpful.

Business Response:

Megan, Thank you for recognizing our hard-working consultants and our incredible selection. Our staff was recently hand chosen by Designer Bride as one of a handful of stores nationwide to represent a new line of wedding gowns by designers who have worked with Beyonce', Kate Winslet, Taylor Swift, and other Hollywood royalty! The customer service and selection that you noted were part of the reason we were given this great distinction. We are glad you allowed us to help you look your best on the most important day of your life! The Staff of Eva's Bridals of Orland Pk.
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I 1st went to David's Bridal- talk about pushy. I then went to Eva's found a dress I had tried on elsewhere and decided to get it. They asked what the price back home was and knocked a couple hundred dollars off. The saleslady was great and not pushy at all. Which was a relief after 2 hours at David's Bridal. I would recommend Eva's.

4
★★★★☆

I 1st went to David's Bridal- talk about pushy. I then went to Eva's found a dress I had tried on elsewhere and decided to get it. They asked what the price back home was and knocked a couple hundred dollars off. The saleslady was great and not pushy at all. Which was a relief after 2 hours at David's Bridal. I would recommend Eva's.

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5 out of 12 people found this review helpful.

Business Response:

Jennifer, Thank you for your comments. Our independently owned store in Orland Park does such a volume of business with brides WORLDWIDE that we don't feel the need (or the desire) to push clients to make a purchase. We have an experienced staff of professionals who were happy to have been of service to you! Thanks again, Eva's Bridal of Orland Pk.
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My first kudos here go to the wonderful service I had from their owner and from the head of their alterations department. They were so extremely helpful and accomodating to me and my bridesmaids. One of my bridesmaids flew in from out of state the day before my wedding and they were able to alter her dress within a day and made her look gorgeous. I had the best luck here than I had than with any other bridal place. I chose Eva's because they had the best prices on the gown I wanted and in addition were able to knock off about $50 on each of my bridesmaid's dresses because I bought my dress here. They were also able to get me in right away when many other places just brushed you off and said that you would need an appointment in a week or so. I would ask if you can get an alteration price locked in. That's what I did and they were really good about not tacking on "additional costs" once you had been quoted. Only one time did I really have to wait during prom season. The one lady there (I don't know who she was) seemed kind of brusque and like she couldn't really be bothered to help us because there were so many prom girls. Otherwise, it was an A+ experience. The alterations were beautiful on my dress and made me look stunning on my big day. I would highly recommend them!

4
★★★★☆

My first kudos here go to the wonderful service I had from their owner and from the head of their alterations department. They were so extremely helpful and accomodating to me and my bridesmaids. One of my bridesmaids flew in from out of state the day before my wedding and they were able to alter her dress within a day and made her look gorgeous. I had the best luck here than I had than with any other bridal place. I chose Eva's because they had the best prices on the gown I wanted and in addition were able to knock off about $50 on each of my bridesmaid's dresses because I bought my dress here. They were also able to get me in right away when many other places just brushed you off and said that you would need an appointment in a week or so. I would ask if you can get an alteration price locked in. That's what I did and they were really good about not tacking on "additional costs" once you had been quoted. Only one time did I really have to wait during prom season. The one lady there (I don't know who she was) seemed kind of brusque and like she couldn't really be bothered to help us because there were so many prom girls. Otherwise, it was an A+ experience. The alterations were beautiful on my dress and made me look stunning on my big day. I would highly recommend them!

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4 out of 10 people found this review helpful.

Business Response:

Brides are always THE priority at Eva's of Orland. As you already knew, alterations are always optional at our store and you pay nothing for this service unless you have alterations done with us. We like to quote the current fee on your receipt so that you are protected from price increases should you choose to use this service. We are happy that you were pleased with your experience. Thank you for allowing us to serve you! Eva's of Orland Pk.
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This was the first bridal shop I tried and did not need to go anywhere else! Linda, my consultant, was wonderful. I must have tried on 30 dresses! I recommend asking to go to their back room where they keep all their bridal gowns instead of telling them what you like and having them bring dresses out. This way, you can pick and choose what you might like..but make sure to look at price tags. They have designers alot of other salons do not carry, including Pronovias, La Sposa, and San Patrick lines (gorgeous dresses).

They have a nice selection of bridesmaid dresses also. We received a discount on them because I purchased my wedding gown from there also. All dresses came in before the estimated pick-up date with no problems.

Alterations are expensive so my bridesmaids went elsewhere but they did a nice job on my wedding gown. I had 2 fittings for minor alterations and it turned out fine.

All in all, I would recommend this shop ONLY because of the variety of dresses. Unless you see that back room, you would have no idea how many they have...so go look!

However, customer service is bad, I mean bad. They are not very nice even when you try to politely express concern or complaint. Then when you have to get stern with them to make a point they begin giving attitude and being very rude. What ever happened to, "I'm sorry you were told this but unfortunately whoever told you that was wrong and we apologize for the extra charge?" Alterations are $250..which makes you think every alteration is included right? WRONG. When my mother picked up the dress they had an extra $20 tacked on for a special alteration. Excuse me? It would have been nice to have been INFORMED about an extra charge when we discussed making the change. While $20 is not a big deal, my mother (and me on the phone) could have gone without the rude, almost YELLING from the person at the front desk. And how convenient, the manager was not there. A good place would have waved that fee bc of the miscommunication on their part, but like the woman behind the desk said "you are not special." They get an F for customer service in my opinion.

3
★★★☆☆

This was the first bridal shop I tried and did not need to go anywhere else! Linda, my consultant, was wonderful. I must have tried on 30 dresses! I recommend asking to go to their back room where they keep all their bridal gowns instead of telling them what you like and having them bring dresses out. This way, you can pick and choose what you might like..but make sure to look at price tags. They have designers alot of other salons do not carry, including Pronovias, La Sposa, and San Patrick lines (gorgeous dresses).

They have a nice selection of bridesmaid dresses also. We received a discount on them because I purchased my wedding gown from there also. All dresses came in before the estimated pick-up date with no problems.

Alterations are expensive so my bridesmaids went elsewhere but they did a nice job on my wedding gown. I had 2 fittings for minor alterations and it turned out fine.

All in all, I would recommend this shop ONLY because of the variety of dresses. Unless you see that back room, you would have no idea how many they have...so go look!

However, customer service is bad, I mean bad. They are not very nice even when you try to politely express concern or complaint. Then when you have to get stern with them to make a point they begin giving attitude and being very rude. What ever happened to, "I'm sorry you were told this but unfortunately whoever told you that was wrong and we apologize for the extra charge?" Alterations are $250..which makes you think every alteration is included right? WRONG. When my mother picked up the dress they had an extra $20 tacked on for a special alteration. Excuse me? It would have been nice to have been INFORMED about an extra charge when we discussed making the change. While $20 is not a big deal, my mother (and me on the phone) could have gone without the rude, almost YELLING from the person at the front desk. And how convenient, the manager was not there. A good place would have waved that fee bc of the miscommunication on their part, but like the woman behind the desk said "you are not special." They get an F for customer service in my opinion.

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2 out of 4 people found this review helpful.

Business Response:

Thank you for your comments. We strive to please all of our brides. We are puzzled regarding your comments about our alterations prices. We know that we are consistently cheaper than our competitors and our expert seamstresses are often sought out to do customization that can't be done elsewhere. Our alterations policies, services included, and prices are clearly stated in numerous places in the salon. Also, clients are free to take their alterations anywhere they choose. We have not stayed in business for over 40 years by "YELLING" at clients or making comments such as those you allege. We are sorry if you misunderstood the charges or were unprepared to pay for them. We thoroughly understand that as the wedding draws nearer, tensions are often high and bank accounts low. We hope you were pleased with the way you looked on your wedding day in the gown you bought from Eva's.
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I have had three experiences with Eva's...two as a bridesmaid and one as a bride. I had to use Eva's for my wedding gown because they were the only store in the area that had the ice blue dress that I wanted. They do have a good selection and are comparably priced, but the customer service is just horrible on a consistent basis.

2
★★☆☆☆

I have had three experiences with Eva's...two as a bridesmaid and one as a bride. I had to use Eva's for my wedding gown because they were the only store in the area that had the ice blue dress that I wanted. They do have a good selection and are comparably priced, but the customer service is just horrible on a consistent basis.

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5 out of 10 people found this review helpful.

Business Response:

Briana, If you had any issues with service, the management would have happily addressed them. She is on site many hours each day to supervise the store. We are proud of our reputation for outstanding selection and service and we hope that you found the gown of your dreams.
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Eva's Bridal in Orland Park has an enormous selection of gorgeous dresses at an affordable price. The staff is the most wonderful staff I have encountered in my search for a wedding dress. If I had not found my dream dress there, I was ready to purchase simply because of their customer service. Other bridal shops told me I could not shop for bridesmaids dresses while I shopped for my wedding gown. While others could not schedule me for a second visit for weeks. Eva's told me to come back later that day or anytime the next day (Sunday!) if I wanted to try on more dresses or look for bridesmaids dresses. I was so happy with the service, we purchased our bridesmaids dresses there also. I highly recommend it to anyone in the surrounding areas searching for their dream wedding dress/bridal shop experience!

5
★★★★★

Eva's Bridal in Orland Park has an enormous selection of gorgeous dresses at an affordable price. The staff is the most wonderful staff I have encountered in my search for a wedding dress. If I had not found my dream dress there, I was ready to purchase simply because of their customer service. Other bridal shops told me I could not shop for bridesmaids dresses while I shopped for my wedding gown. While others could not schedule me for a second visit for weeks. Eva's told me to come back later that day or anytime the next day (Sunday!) if I wanted to try on more dresses or look for bridesmaids dresses. I was so happy with the service, we purchased our bridesmaids dresses there also. I highly recommend it to anyone in the surrounding areas searching for their dream wedding dress/bridal shop experience!

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6 out of 13 people found this review helpful.

Business Response:

Lindsay, Thank you for allowing us to serve you. We do our best meet and exceed the expectations of our brides. Sincerely, The Staff at Eva's Bridal of Orland Pk.

Message from Eva's Bridals

Eva�??s Bridal of Orland Park has been assisting brides with planning the most �??important�?� day of their lives since 1988. From an excellent selection of dresses to consultants that have the experience and passion to guide a Bride to the perfect selection, Eva�??s of Orland has it all to make your journey to the alter as pleasant and fabulous as possible.

For the Bride that desires perfection in planning an amazing wedding, Eva�??s Bridal of Orland Park invites you to join the Eva�??s Bridal Experience! From fashionable and timeless brides and bridesmaids gowns to elegant and priceless grandmother and flower girl dresses, Eva�??s Bridal of Orland Park carries it all. We are a one-stop shop for bridal wear and accessories, including exquisite footwear, and the essential bridal undergarments.

Any bride will find the perfect gown at our location with featured designers like Pronovias, Eve of Milady, Moonlight, Maggie Sottero, Enzoani, Amalia Carrara, Demtrios, Lasposa, San Patrick, Manuel Mota, Jim Hjelm, Belsoie, Jordan, Watters and Watters, Bill Levkoff, US Angels, Private Label by G, Morilee, Mon Cheri Bridal, Casablanca Bridal, Sophia Tolli, Rina di Montella, and many more. The combination of our well-trained and willing consultants who have a heightened view of customer services with a wide variety of original and classic designs makes it easy for Eva�??s to please every bride in any size or shape.

We cater to out brides with operating store hours available seven days a week and with in store alterations accessible almost every day of the week. Voted Best Bridal Store in the Southland area for five consecutive years, it is almost impossible for us not to take care of you! You found the love of your life; let Eva�??s do the Rest!

More about Eva's Bridals

At Eva's Bridal of Orland Park, we carry an array of both Wedding Gowns and Bridesmaid Dresses. Come view our excellent selection and work with our highly trained sales staff to make your experience both memorable and enjoyable.

 

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