Party City

★☆☆☆☆
  • 795 W Illinois Route 22

    Lake Zurich, IL 60047

    Map & Directions
  • 847-719-1680

About Party City

Hours
Sun 10am-6pm, Mon-Wed 9:30am-8:30pm, Thu-Fri 9:30am-9pm, Sat 8:30am-8:30pm

Shopping

Shopping
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1.0 3
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If there were a negative sign for the lack of stars I could give this company they would be rated -10. We ordered costumes for Halloween on 10-22-10 & were promised to have them NO LATER than the Friday prior. Despite following through & calling several times to see when they would ship, today I was told they would not ship until after the weekend. We were lied to at least 5 times, never had our calls returned and nobody even seemed to care. I believe this may be the norm for this company & I would never ever recommend them. Management in particular was the worst & least sympathetic, they truly don't care. I suggest they spend less on their commercials & promises on their website & more on their customer service & way of business. We are disgusted. When asked for a refund we were told it would take up to 7 days & we should go to a local Party City and choose alternative costumes. What a scam- do not trust these people. Also, when asked if they would ship Saturday delivery to satisfy our needs, they said their company does not have the ability to ship on Saturday, like this a new delivery feature with UPS. Ridiculous.

1
★☆☆☆☆

If there were a negative sign for the lack of stars I could give this company they would be rated -10. We ordered costumes for Halloween on 10-22-10 & were promised to have them NO LATER than the Friday prior. Despite following through & calling several times to see when they would ship, today I was told they would not ship until after the weekend. We were lied to at least 5 times, never had our calls returned and nobody even seemed to care. I believe this may be the norm for this company & I would never ever recommend them. Management in particular was the worst & least sympathetic, they truly don't care. I suggest they spend less on their commercials & promises on their website & more on their customer service & way of business. We are disgusted. When asked for a refund we were told it would take up to 7 days & we should go to a local Party City and choose alternative costumes. What a scam- do not trust these people. Also, when asked if they would ship Saturday delivery to satisfy our needs, they said their company does not have the ability to ship on Saturday, like this a new delivery feature with UPS. Ridiculous.

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This store has one of the worst managers i have ever dealt with at a store. His name is Jim, not only have i heard about his treatment towards the stores employees but also the store is a complete mess. I asked a young male associate if they recently came under new management, cause it was painfully obvious. Rest assured, i was correct. After a very disappointing and disrespectful phone call from his end, i have decided not to return to that party city. I've done a little research and it shows that many people have filed complaints about the terrible customer service, fraud, and the management throughout the U.S. Everything is completely overpriced and completely false advertised. Plenty of reliable websites to get everything party city has and more without the hassle.

1
★☆☆☆☆

This store has one of the worst managers i have ever dealt with at a store. His name is Jim, not only have i heard about his treatment towards the stores employees but also the store is a complete mess. I asked a young male associate if they recently came under new management, cause it was painfully obvious. Rest assured, i was correct. After a very disappointing and disrespectful phone call from his end, i have decided not to return to that party city. I've done a little research and it shows that many people have filed complaints about the terrible customer service, fraud, and the management throughout the U.S. Everything is completely overpriced and completely false advertised. Plenty of reliable websites to get everything party city has and more without the hassle.

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I was in this store and was enjoying my visit. The associate who helped me had a sweet personality, and obviously she is extremely knowledgeable about Part City. But my whole experience changed after the manager entered the conversation. I could feel the tension from the managers attitude with the employee. It was very discomforting and made me feel sorry for the arrogance that the employees there deal with. It's supposed to be a party store.

1
★☆☆☆☆

I was in this store and was enjoying my visit. The associate who helped me had a sweet personality, and obviously she is extremely knowledgeable about Part City. But my whole experience changed after the manager entered the conversation. I could feel the tension from the managers attitude with the employee. It was very discomforting and made me feel sorry for the arrogance that the employees there deal with. It's supposed to be a party store.

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Editorial from

In Short
Like a department store committed solely to celebration, this tchotchke chain and festoon warehouse stocks party streamers and disposable tableware in every color of the rainbow. There are also Barbie-, Spider Man- and…

 

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