U.S. Bank Branch

★★★☆☆
  • 5340 N Clark St

    Chicago, IL 60640

    Map & Directions
  • 773-769-2100

About U.S. Bank Branch

Details
Hours
Mon-Fri 9am-5pm, Sat 9am-1pm
Reservations
Make A Reservation

Finance

Finance
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3.0 2
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I have been going here for years, this is a great community bank, with friendly faces that I have gotten to know over the years. The manager is great. She is friendly, inviting, understanding, and obviously has been around for a long time. The tellers also are very speedy and do a great job. I have been banking with this branch for a long time and recommend it to all. The unsatisfied customer must have been at the wrong branch!

2
★★★★★

I have been going here for years, this is a great community bank, with friendly faces that I have gotten to know over the years. The manager is great. She is friendly, inviting, understanding, and obviously has been around for a long time. The tellers also are very speedy and do a great job. I have been banking with this branch for a long time and recommend it to all. The unsatisfied customer must have been at the wrong branch!

Pros: Friendly personal bankers and manager

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The customer service at this US Bank is the worst customer service I have ever received, anywhere. When inquiring about my account I was called "sweetie" by the tall man who was "helping" me or rather talking down to me. It is disappointing to me when I ask to speak to the manager and I am told that is would be better to write him a note, even though he was standing behind the reception desk laughing with a coworker. Why write a note to someone who is clearly neither busy nor important at the time? I never received a follow-up call or letter regarding my inquiry. Once I cancel my direst deposit I will be closing my account.

0
★☆☆☆☆

The customer service at this US Bank is the worst customer service I have ever received, anywhere. When inquiring about my account I was called "sweetie" by the tall man who was "helping" me or rather talking down to me. It is disappointing to me when I ask to speak to the manager and I am told that is would be better to write him a note, even though he was standing behind the reception desk laughing with a coworker. Why write a note to someone who is clearly neither busy nor important at the time? I never received a follow-up call or letter regarding my inquiry. Once I cancel my direst deposit I will be closing my account.

Cons: Horrible customer service!!!

 

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